I am seeking to continue my career with a professional organization that will utilize my leadership, management, and administrative skills to benefit mutual growth and success.
I am an open-minded, confident and ambitious person who enjoys working within a diverse team.
My eventual career goal is to further develop my skills and knowledge and actively contribute to the overall success of any business I work for. Relocation is desirable.
Broad business understanding through applying different theories and case studies to different modules related to business.
Analytical and conceptual thinking, with a conscientious approach to managing workloads by exposure to different topics related to my modules.
Presentations for different module and topics helped me to gain the ability to handle, analyse and interpret complex data, before presenting it based on the overall analysis made.
The different module assignments helped me develop strategic problem solving and decision-making skills.
Accomplished communication skills, both written and verbal, developed through numerous essays and presentations.
Constant use of Microsoft Office for assignments, presentations and reports led me to achieve a proficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPoint. Microsoft Office fully competent with Microsoft Office packages including Word, Excel and PowerPoint.
AutoCAD - Certificate in AutoCAD 2d & 3d.
10/2017 to 02/2018
Graduate Case Handler
06/2013 to 09/2016
Planning CoordinatorBank of Santander, United Kingdom
Solved various mis-sold payment protection insurance claims from the customer by investigating and analysing the claim related documents.
Hence, taking appropriate action based on the gathered information on whether to uphold or reject the complaints.
This helped me in my decision-making skills related to business.
Gathering and requesting information from our clients related to each case.
This helped me develop my communication skills.
Liaising with the claimant and advising them on any issues that arise.
This helped me to gain confidence in resolving queries and problems.
Writing final response letters to the customers.
This helped me gain the ability to write smoothly, correctly, and with proper sentence structure.
Developed a competent level of accuracy on one full area of the operational process by completing all data entry and related tasks.
This helped me develop my attention to details.
Enhanced the accuracy of management information by acquiring all relevant information of the claims and explored each matter adequately.
Established a fair settlement and good customer service for the clients.
This led to developing my customer relationship management skills.
Achieved accuracy in all areas of work by rectifying errors and preparing documents accurately.
Organise, manage and keep records of the claims on our case management system.
Rizzani De Eccher OHL Boodai Trevi (Italian & Spanish organization - Kuwait based) The Jamal Abdul Nasser Project (contract RA-167) - Major infrastructure and road development in the State of Kuwait.
Duties include: Effective management of the planning department by supporting the department team in the preparation of the monthly progress report presentations on PowerPoint by collecting the progress data for the particular month and providing assistance to the manager in preparing, combining and editing the monthly progress photographs taken on site.
Communicating with the concerned person for acquiring information to consolidate the forecast works report of the project for each week based on the collected quantitative data and also production tracking & updating the previous week's forecast report on Microsoft word.
This developed my communication and interpersonal skills as I was dealing with a diverse range of people.
Ensured that reports are submitted within agreed timescales and in accordance with departmental standards by maintaining and preparing the daily report on daily basis for submission to the consultant before the deadline and updating the manpower and equipment data on excel sheet.
This gave me an experience of working in deadlines and helped me to develop time management skills.
Supporting the team in finishing the other official work when/if required, which lead to building and developing team-work.
Providing the managers with the current situation of the project by making adjustments and changes to a variety of detailed AutoCAD drawings and ensuring that the details received from the engineers are accurate and up-to-date.
This helped me develop attention to details.
01/2013 to 03/2013
Executive SecretaryTiberia Psychology Center, Kuwait
Skilful management of patients by assisting them with their room assignment and other needs.
Scheduling check-up appointments and medical appointments for patients.
Maintained data records by preparing billing statement for the clients and other financial administration as required.
Ensure all documentation is recorded and stored in a compliant manner by managing bookkeeping duties like keeping receipts, prescriptions and other important files.
Maintenance of effective recording and filing systems and processes by managing and recording past and present medical records of patients.
Effective communication by dealing with telephone calls and emails, encode details and transfer to the appropriate destination.
Master of Business AdministrationUniversity of SunderlandEngland
Bachelors of Business AdministrationSikkim Manipal UniversityKuwaitNotable Modules - International Human Resource Management, Managing and Leading people, Operations Management, International Business Environment, Global Corporate Strategy and Marketing Management.
Certificates & Reference Contact will be provided upon request
3d, approach, Arabic, AutoCAD, AutoCAD 2, Basic, billing, bookkeeping, case management, communication skills, interpersonal skills, consultant, customer relationship management, clients, customer service, data entry, decision-making, documentation, editing, English, essays, filing, financial, Hindi, Human Resource Management, insurance, International Business, Italian, letters, Managing, Marketing Management, Access, Excel, Microsoft Office, PowerPoint, Word, Microsoft word, works, mis, Operations Management, presenting, Presentations, problem solving, processes, progress, recording, Scheduling, Spanish, Strategy, strategic, Tagalog, team-work, telephone, time management, written
Travelling, Gym and Socializing
Certificates & Reference Contact will be provided upon request