Pit Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -


A position as Dual Rate/Assistant Shift Manager which will utilize my solid gaming background, knowledge, and supervisory experience; coupled with my excellent problem solving, communication, and associate/guest relations skills.


Offering more than 32 years of experience in the Casino/Gaming Industry, encompassing expertise in casino games supervision, operation, and protection; games/player training; personnel management; policy and procedure formulation; and associate/guest relations.

Gaming experience includes: Pre-opening and opening stages of five casinos.... Dealing, training, and monitoring Black Jack, Craps, Baccarat, Roulette, Poker, Pai Gow Poker, and Pai Gow (tiles)... Teaching/instructing dealers schools, games protection (supervisory level), technical and guest service seminars... Updating/revising procedural and policy manuals... Forming card counting teams for casino... In-depth knowledge of gaming regulations for many states... Establishing and maintaining positive associate/guest relations... Conducting basic strategy, card counting, and game protection seminars... Teaching customer service classes.

Personal Strengths includes: Excellent planning, organizational, and interpersonal communications skills... Ability to manage a great variety of tasks and responsibilities simultaneously and effectively... Exercise prudent judgment in decision-making areas... Team player with the proven ability to train and motivate others through effective communication... Career reflect hard work, reliability, competence, and confidence underscored by personal commitment to excellence.

Professional Experience
09/2008 to Current
Pit Manager San Manuel Indian Bingo & Casino Highland, CA,
  • Oversee gaming operations and personnel throughout assigned gaming areas
  • Assist and motivate team members to provide fresh, fast, focused, friendly, fun to all our guests.
  • Maintain the integrity and protection of all casino games.
  • Provide a superior level of guest service that exceeds expectations.
11/2003 to 09/2008
Shift Manager Ace Hardware Tucson, AZ,
  • Responsible for the operation on the casino floor for an assigned shift, including assisting other departments.
  • Provide proper training to team members to ensure games are dealt accordingly to procedures.
2003 to 11/2003
Table Games Supervisor Jamul Casino Jamul, CA,
  • Exercise total diligence and professionalism in the supervision of table games with emphasis on integrity and protection of casino games.
  • Ensure rules and procedures were in compliance.
  • Promoting positive guest interaction and relations.
07/2000 to 10/2002
Shift Manager Ace Hardware Walden, NY,
  • Responsible for operation of table games on assigned shift
  • Motivated team members to provide a superior level of customer service to all guests.
  • Established and extended credit to well-known gaming patrons.
  • Promoted and maintained the utmost integrity and high quality customer service to all patrons and employees of a premier Las Vegas strip property.
03/1999 to 07/2000
Assistant Shift Manager Ricoh Americas Corporation Bloomfield, CT,
  • Worked effectively as a team leader in all aspects of pre-opening and opening stages of the table games area.
  • Was involved in all phases of interviewing, hiring, training, and scheduling of table games dealers, supervisors, and pit managers.
  • Instrumental in the development of procedural manuals and policies.
  • Handled all responsibilities and duties associated with the casino during a specific shift, encompassing 85 table games and various departments within a very aggressive gaming jurisdiction.
  • Served as trainer and facilitator for Technical and Guest Service seminars.
  • Conducted Game Protection and Card Counting training classes to all supervisors.
11/1997 to 02/1999
Pit Manager/Assistant Shift Manager Angelica Pittsburg, CA,
  • Served on pre-opening/opening team; interviewing, hiring, and training dealers, supervisors, and pit managers.
  • Designed and implemented curriculum, study guides, and procedure manuals for all table games.
  • Responsible for instructing Game Protection and Card Counting to all supervisors, and forming the initial card counting team for the casino.
09/1997 to 11/1997
Table Games Manager Westgate Resorts Cocoa Beach, FL,
  • Assisted in pre-opening and opening of all facets of maritime casino operations from the ground floor.
  • Handled all aspects of casino operations within a cruise ship gaming environment.
10/1996 to 08/1997
Shift Manager Affinity Gaming Osceola, IA,
  • Handled all responsibilities and duties associated with the casino during a specific shift, encompassing 44 table games and various other departments.
  • Exercised authority and prudent judgment in making final decision involving players in any situation.
1996 to 10/1996
Poker Room Manager Mcdonald's Madison, WI,
  • Played a key role in the pre-opening and opening stages of this casino through the creation and management of the Poker Room
  • Interviewed, hired, and trained poker supervisors, and dealers.
  • Wrote and submitted all poker gaming proposals to the Mississippi Gaming Commission.
  • Implemented internal gaming controls according to Harrah's accounting procedures.
  • Developed several marketing strategies to induce players in a very competitive market to play in Harrah's poker room.
  • Created a yearly budget for the department and projected revenues on a monthly basis.
  • Certified Harrah's facilitator, authorized to teach various motivational and related seminars to management and team members.
02/1995 to 10/1995
Games Supervisor Mcdonald's Midland, GA,
  • Was instrumental in the pre-opening and opening stages of the casino, including development and implementation of procedure manuals.
  • Served as Procedural Coordinator for new dealers and supervisors.
  • Dealer instructor for various games.
10/1993 to 02/1995
Floor Supervisor Job Corps Irvine, CA,
06/1990 to 06/1991
Floor Supervisor Harveys Casino City, STATE,
05/1981 to 05/1990
Floor Supervisor/Poker Supervisor Harrahs Casino City, STATE,
  • Gained valuable training in all aspects of dealing and monitoring games, player rating and evaluation, and guest services.
06/1970 to 06/1976
High School Teacher Hillsborough County School System City, STATE,
06/1968 to 06/1970
Teacher/Student Career Counselor Nassau County School System City, STATE,
Expected in 1968
Bachelor of Science: Business Administration
Belmont College - Nashville, TN
Expected in
: Education
University of South Florida - Tampa, FL

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Resume Strength

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  • Personalization
  • Target Job

Resume Overview

School Attended
  • Belmont College
  • University of South Florida
Job Titles Held:
  • Pit Manager
  • Shift Manager
  • Table Games Supervisor
  • Shift Manager
  • Assistant Shift Manager
  • Pit Manager/Assistant Shift Manager
  • Table Games Manager
  • Shift Manager
  • Poker Room Manager
  • Games Supervisor
  • Floor Supervisor
  • Floor Supervisor
  • Floor Supervisor/Poker Supervisor
  • High School Teacher
  • Teacher/Student Career Counselor
  • Bachelor of Science