LiveCareer-Resume

picking resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Diligent Clerk 3 with superior work ethic, friendly demeanor and 2 years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Product Location Skills
  • System LogproExpertise
  • Attention to Detail
  • Stocking and Replenishing
  • Spanish Translation
  • Customer Service
  • Onboarding and Orientation
  • Complex Problem Solving
  • Managing Operations and Efficiency
  • Performance Tracking and Evaluation
Education and Training
GRCC Grand Rapids, MI, Expected in 05/2019 High School Diploma : - GPA :
Experience
Sandvik - PICKING
Juneau, AK, 01/2022 - Current
  • Labeled boxes and placed in outbound collection areas.
  • Confirmed items picked for orders by keying codes into system.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Received and distributed incoming mail, messages and packages to appropriate individuals.
  • Filed correspondence and reports in accordance with corporate classification system.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Contacted customers regarding account updates and potential problems.
  • Communicated with customers and employees to answer questions or explain information.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Copied, sorted and filed records of office activities and business transactions.
  • Computed, recorded and proofread data or reports.
  • Completed and mailed contracts, invoices or checks.
Tri-State Distributors - CUSTOMER SERVICE REPRESENTATIVE
Royston, GA, 01/2021 - 12/2021
  • Made outbound calls to obtain account information.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Consulted with customers to resolve service and billing issues.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Mentored new employees on procedures and policies to maximize team performance.
Firstsource Solutions - Team Lead
Lake Katrine, NY, 01/2020 - 12/2020
  • Delegated daily tasks to team members to optimize group productivity.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Gathered business requirements from users to convert to technical requirements.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Monitored team progress and enforced deadlines.
  • Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
  • Rotated through series of different stations based on team needs.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Conducted thorough quality checks to verify conformance to specifications.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Distributed work orders to departments.
  • Assisted fellow planning staff members with tasks to maintain proper workflows.
  • Used daily system logs to document production information, discussing issues with management.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Planned and completed group projects, working smoothly with others.

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Resume Overview

School Attended

  • GRCC

Job Titles Held:

  • PICKING
  • CUSTOMER SERVICE REPRESENTATIVE
  • Team Lead

Degrees

  • High School Diploma

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