Phone Banker 3 Resume Example

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PHONE BANKER 3
Professional Summary
My immediate career goal is to obtain a responsible and challenging position with a progressive company where my talent and ability will have valuable application and utilization of my opportunity for advancement within the organization. I am a self-motivated, hardworking and dedicated professional who wants to meet the challenges posed in the industry and to contribute towards the growth of the organization.
Skills
  • Excellent time management skills
  • Exceptional communication skills
  • Exemplary customer service
  • Strong problem solving aptitude
  • Advanced MS Office Suite knowledge

  • Effective multi-tasker
  • Critical and creative thinking
  • Organized and detailed
  • Personable and approachable
  • Outstanding interpersonal skills
  • Meticulous attention to detail
Work History
Phone Banker 304/2017 to Current
Company NameCity, State
  •  Ability to assist bankers and/ or handling escalated calls.
  • Experience interacting positively with unsatisfied customers; modeling excellent customer service behaviors accurately and concisely.
  • Extensive knowledge and understanding of the organization, processes, compliance, products, and services.
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
  • Knowledge and understanding of the retail banking environment and affluent client markets, Hogan, NICE Call Recording, Softphone and EmpowerWFM (EWFM) Scheduling System.
  • Completed Premier Banker Training; able to assist Premier customers with Home Equity Accounts, Credit Servicing, Mortgage, and Business Accounts.
Banker Coach 06/2015 to 03/2017
Company NameCity, State
  • Providing training support of new hires on policies and procedures and any new or enhanced services.
  • Exceptional coaching and motivating skills.
  • Providing guidance and assistance to more inexperienced bankers.
  • Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies.
  • Modeling excellent customer service behaviors by accurately and concisely communicating in a positive, professional manner to both internal and external customers.
  • Ability to work effectively, as well as independently, in a team environment.
Phone Banker 212/2014 to 05/2015
Company NameCity, State
  • Exposure to Wells Fargo CIV (Customer Information View) application.
  • Knowledge and understanding of consumer products, policies, and procedures; within a call center environment.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Ability to provide administrative support, including responding to prospect/customer inquires and requests for information.
  • Special Projects as assigned.
Education
Associate of Science: Business/ Accounting CurrentMidlands Technical College- City, State

High School Diploma: Dreher High School- City, State


Accomplishments
  • 2017 1st Quarter Top Performer
  • 2017 1st Quarter WFVC Leadership and Development Trainee
  • 2016 4th Quarter Top Performer (Salutatorian)
  • 2015 Star Performer
  • 2015 4th Quarter Top Performer
  • B/AA Team Member Network Member (Fort Mill/Columbia)
  • Service Excellence Award
  • Rising Star

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Resume Overview

School Attended

  • Midlands Technical College
  • Dreher High School

Job Titles Held:

  • Phone Banker 3
  • Banker Coach
  • Phone Banker 2

Degrees

  • Associate of Science : Business/ Accounting Current
    High School Diploma :

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