To Obtain a position as a Assistant manager position to assist with the operation of the branch to provide bank services And to demonstrate effective leadership to support various banking products and operational service levels resulting in Customer growth and increased profits for the bank 7 years of sales,and customer service Experience | 4 years in administrative and leadership roles | Proficient knowledge
Of PCs and Microsoft Office products | Excellent interpersonal, verbal and written communication skills | Proven ability to work Autonomously in high pressure and deadline driven environments | Overachiever who consistently meets or exceeds goals
December 2012 to CurrentWells Fargo Bank － Marietta, GA
Continually meet and exceed quarterly sales and services goal Supervise Part time sales representatives to include coaching and development and goal setting Profile new and existing clients to uncover financial needs Have a developed rapport with the customer base, greet by name, have knowledge of account ownership Provide broad base financial and credit services with goal of earning 100% of their business Submit loan and mortgage and investment referrals,open new demand deposit accounts,wire transfer,notaries and providing quality customer service.
Perform daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office.
Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
Consistently meet or exceed sales and referral goals as set by financial center management.
Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
Initiate sales and cross-sell a full range of banking services to present and potential customers, and refer business as appropriate to partners for the selling and cross-selling of more specialized bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded.
Personal Banker December 2010 to December 2012Best Bank － Lilburn, GA
Monitored all operational policies and ensured compliance to safety regulations and policies Analyzed implement services and developed ways to improve customer services Best employee for 6months in the year 2011.
Provided outstanding customer service to all bank customers.
Made effective decisions when processing exceptions for customers.
Achieved and exceeded company set sales goals by selling bank products and services.
Crossed Sell alternative accounts to current customers while working the teller line.
Followed up on any prospective customer leads.
Exceed in individual goals as well as help with the branch goal.
Received awards for excellence in customer service 2 years in a row consistently rank in the district top performer Opened new accounts by reaching out to prospective customers and going out for offsite events and marketing Tracked new accounts opened and prospective sales lead.
Went into the aisle of the store and talk with prospective customers about the products and services that are offered.
Visited local businesses off site and informed them of the products and services that are offered.
Responsible for security and the maintenance of proper cash requirements in the teller drawer.
Ensured compliance with appropriate bank, regulatory and legal requirements.
Assumed responsibility in absence of the Branch Manager and Assistant Branch Manager.
Account Receivable August 2008 to November 2010Mann Bracken Law Firm － Rockville, MD
Acquired and maintained the technical and professional knowledge and skills required to effectively describe the benefits of company's programs, and work to resolve any issues and/or obstacles that are impacting the client's ability to make program payments Responded to inbound calls from clients (either client or dialer initiated), providing information, guidance and solutions that would enable them to continue/resume program payments Placed outbound calls to clients, as needed - initial, return, and/or follow-up Utilized solid understanding of programs and clients' issues/needs to recommend alternatives to clients Tracked the outcome of each call and all information gathered during conversation(s) with client Utilized strong relationship-building, interpersonal and sales skills to influence clients to continue in the current program or convert to another program, when appropriate Utilized sound judgment, empathetic listening, knowledge of AMEX products, and sensitivity to client needs to identify the solutions to ensure the client's success on the program Analyzed client's financial situation by reviewing monthly cash flow, total assets and total liabilities and other relevant information Sought opportunities to enhance revenue for AMEX.
Team Lead June 2004 to August 2008HSBC Card Service － White Marsh, MD
Provided customer s opportunities to settle accounts based on settlement arrangements and calling defaulters to resolve outstanding balances Worked with internal departments such as legal, bankruptcy, and settlement in order to foster partnership with delinquent card members to enable debt repayment Gathered business requirements and conducted GAP analysis for the implementation of an enterprise risk management solution Consulted with clients to define, recommend and document appropriate solutions, all using FDCPA guidelines Identified opportunities to improve team processes and presented process improvement ideas to team manager Followed all standard operating procedures, including providing required disclosures.
Bachelor of Science : Accounting, September 2000Accounting Ademola Oshinowo