Flexible Receptionist known for prioritizing patient care experience and supporting individual needs on personal level. Empathetic liaison between physician and doctor with focus on balancing patient concern with physician caseload. Multitalented, diplomatic communicator of broad-scale announcements to patients with confidence and sensitivity to unique impacts on community members. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using OP appointment scheduling system to manage over hundreds of patients weekly. Organized and accurate in managing patient flow. Energetic Receptionist offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete any task.
Skills
Insurance claims
Medical office administration
HIPAA Guidelines
Appointment Scheduling
Patient Scheduling
Insurance Verification
EMR / EHR
Medical transcription
Inventory oversight
Electronic Medical Records
Payment collection
Reminder calls
Flexible & Adaptable
Verbal and written communication
Basic math
MS Office
Educational support
Meal planning and preparation
Scheduling
Staff Management
Work History
06/2019 to Current
PediatriCare of Northern Vriginia Trudeau Memorial Center – Warwick, RI,
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Answered and quickly redirected up to 60 calls per 3mins.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Routed incoming mail and messages to relevant personnel without delay.
Answered 60 incoming calls daily to resolve medical concerns and injurers issues and schedule appointments.
Organized paperwork such as charts and reports for office and patient needs.
Managed master calendar and scheduled appointments for 12 providers based on optimal patient loads and clinician availability.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Completed skilled administrative work to support all office staff and operational requirements.
Kept waiting room neat and organized at all times by stacking magazines, removing trash..
Scheduled appointments for doctor visits and procedures using desktop calendar software.
08/2017 to 06/2019
Teacher's AssistantMinnieland Academy – City, STATE,
Assessed student assignments to check quality and completeness before submission for grading.
Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Reviewed lesson material with students individually or in small groups.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Helped teachers recognize learning issues evidenced in one-to-one support instruction.
Handed out classroom materials, like pencils, paper and crayons.
Documented student progress and communicated with parents to keep informed.
Attended training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.
06/2017 to 08/2017
The Moss Free Clinic 200hr Externship – City, STATE,
Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Completed and filed financial documentation for accounting purposes.
Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Completed clerical duties and tasks for clinic administration.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Kept waiting room neat and organized at all times by stacking magazines, removing trash.
Promptly answered multi-line phone system and greeted callers enthusiastically.
06/2016 to 08/XXX1
Washington D.C. Board of ElectionData Entry Services – City, STATE,
Organized, sorted and checked voters registry input data against original documents.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Scanned documents and saved in database to keep records of essential organizational information.
Obtained scanned records and uploaded into database.
Added documents to file records and created new records to support filing needs.
Reviewed and updated client correspondence files and personal database information to maintain accurate records.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Scanned files, eliminating outdated records.
Verified accuracy and validity of data entered in databases
Education
Expected in 08/2017 to to
Associate of Science: Medical Administrative Assistant Everest College - Chesapeake - Chesapeake, VA GPA:
Expected in to to
Associate of Science: Medical Assisting ITT Technical Institute - Washington D.C. - Washington D.C., GPA:
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