Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Profile
Senior level professional with experience providing vision and leadership for developing, implementing, and performing a full range of Executive Administrative duties in Human Resources, Pension, and Payroll, Benefits, Employee Relations, Labor Relations of policies and procedures.
Skill Highlights
  • Leadership/communication skills
  • Product development
  • Self-motivated
  • Customer-oriented
  • Small business development
  • Business operations organization
  • Human resources
  • Employee relations
Core Accomplishments

Project Management:

  • Initiated Payroll and HR implementations which resulted in 15% better performance in the Departments.

Human Resources:

  • Spearheaded new ADP workforce Now payroll and HRB applications which increased retention.

Operations Management:

  • Managed HCM and Payroll related systems.
  • Handled all functions related to Retirements, benefits, payroll and Human Resources.

Staff Development:

  • Launched well-received program of professional development courses for all staff.
  • Mentored and coached employees resulting in a 25% increase in productivity.

Professional Experience
Payroll and HRis Consultant, 08/2014 to 03/2015
Ames True TemperPine Valley, NY,
  • Advised management on the formulation and administration of Kronos Workforce Central 6.3 to 70.0, Payroll and HR plans and policies for human resource and Finance payroll activities.
  • Evaluates current plan designs and recommends strategies and/or alternatives that will effectively manage Benefits costs.
  • Managed team of 15 Finance professionals.
  • Strengthened company's business by leading implementation of Workforce Central6.3.
  • Provides expert consultation on program design and cost containment strategies; proposes new benefit plan options and/or new program designs.
  • Oversee benefit administration processes and determine ways for improvement.
  • Partners with Finance to analyze employee benefits cost trends and drivers; prepares management reports and recommends solutions.
  • Works as the internal payroll consultant to evaluate and update Kronos Workforce Central 7.0 upgrades and work rules.
  • Stays abreast of changes to new benefits legislation; assesses impact on benefit plans and advises management accordingly.
  • Manages benefits vendors to ensure all services described in the contracts are provided in full, service delivery levels are exceeded, and vendor expertise is leveraged.
  • Handles day to day escalated complex employee benefit and payroll issues.
  • Worked as the administrator for Kronos Workforce Central 6.3and Lawson Payroll system.
  • Processing year end W2's and 1099's for Sibley Hospital in Lawson.
  • Worked closely with other senior Payroll consultant to implement business processes and requirements for implementing, SAP Payroll and HR system.
  • Skilled with SAP payroll functional including: Personnel Administration, Organizational Management, Payroll and Benefits, employee Labor Relations and retention, wage and salary administration, EEO and Affirmative Action Plans; compliance and benefits onboarding; employee relations and retention, wage and salary administration, EEO and Affirmative Action Plans; compliance and benefits.
  • Expert with Payroll Wage Types, Processing Time Data, Payments and Deductions, Schemas, Functions, Calculation Rules, Internal Tables, Cumulating, Storage, Deductions, Taxes, Benefits/Payroll Integration, Garnishments, Bank Transfers/Direct Deposits, Third Party Remittance and Off-Cycle Processing.
  • Correlated as an internal consultant by analyzing and recommending solutions to human resource issues relating to HR policies and procedures, pay practices and labor practices.
  • Conducting complex and confidential labor relations investigations, coaching HR team members on counseling employees and managers on matters of performance, disciplinary actions and policy interpretation.
  • Assisted with revised and audit of human resource policies and procedures.
  • Ensures Benefits programs or HR section area is in compliance with established policies and procedures.
  • Assists in the planning and organizing of the assigned program or section area.
  • Prepares and maintains special internal and external reports as requested by Sibley Finance area.
  • Assists with developing, coordinating and recommending changes for the improvement of work-flow in payroll and HR for John Hopkins.
  • Spearheaded SAP Payroll and HR system upgrades, resulting in a 25% increase in revenue.
Senior COS Operations Retirement HCM / Payroll Director, 03/2014 to 08/2014
Novant HealthToledo, OH,
  • Manage 6 large, high- complexity clients base that outsource their payroll processing along with developing and maintaining high performing, self-sufficient payroll teams of 30 to 40 associate to support these clients.
  • Developed and directed strategy for launch of new ADP HCM product that became #1 in the market place 11 months after launch.
  • Establishes strong client relationships and deliver stellar stable payroll operations to contribute to COS's overall success in the human capital management market.
  • Supervise daily payroll operations and ensure daily and weekly tasks are completed as scheduled and ensure compliance to SAS70 and SOX audit control objectives.
  • Provide final Sign-off on payroll checklist and processing task, policies and procedures to ensure SAS70 and SOX compliance.
  • Identify payroll vulnerabilities and opportunities for improvement.
  • Supervise HR and Payroll teams of 30 -40 associates and provide direction, feedback and assistance as needed.
  • Develop and drive to completion plans for special projects, RCA logs and ongoing requirements & manage the execution of Year/Quarter-end processes, annual enrollment, BPI, retirement, 401K, benefits and etc.
  • Effectively apply ADP and client payroll policies and procedures according to their mission statements.
  • Ensure team is trained on ADP standard operating procedures as well as client specific needs.
  • Submission of monthly situational report, escalate issues which are not fully mitigated during the course of implementation.
  • Ensure timely and accurate submission of weekly tax reporting (i.e.
  • incident reporting, dashboard, payroll summary, etc.) Present per payroll cycle Dashboard metrics to client for review and collaboration for continuous process improvement.
  • Responsible for mentoring, coaching and developing payroll specialist to meet current position proficiencies as well as progression proficiencies.
  • Partner with shared services and India resources to ensure accuracy and continuous improvement Manages the performance of the 6 Payroll Team(s) to ensure internal proficiency centering on training, workforce qualification and certification, retention strategies, job structure, and succession planning Assign Associates to tasks that fit their skill set and area of interest, and ensure associate accountability Collaboration with associate on creation and management of development plan focusing on Succession planning.
Senior Associate Consultant of HR, Payroll & Benefits, 07/2013 to 02/2014
NRECA Electrical COOP AssociationCity, STATE,
  • Tax & Retirement Pension Benefits.
  • Planned, organized, coordinated and reviewed the work of 15 subordinates in Finance, Retirement Benefit Services, HR, Payroll and Tax Division with expertise of best business practices.
  • Managed the North American (US and Canada) payroll operations process in-house Payroll and HR systems (e.g.
  • Oracle, Kronos, ADP etc...), pre-calculation activities, payroll calculation and confirmation, as well as coordination of all post payroll processing activities, ensuring accurate, timely, and cost effective payroll service delivery.
  • Identified and implemented value-add tax planning strategies designed to reduce global taxes penalties and optimize after tax results.
  • This required coordination with global business colleagues and external tax advisors to identify, research, and resolve technical tax issues and prepare power-point presentations for non-tax audiences describing steps involved and impacts of business tax planning.
  • Oversees financial and legal advisors monitoring the 403(b) retirement plans and works closely with 403(b) third party retirement vendor on matters of governance, plan distributions, calculations, direction and policy.
  • Supervised the creation, maintenance, retention and confidentiality of over 55,000 employee records and 10,000 monthly Retirees benefit payments for the Payroll and Retirement Pension department.
  • Ensured that the company is in compliance with statutes and regulations related to North American payroll and Retirement including enforcing compliance issues while applying compliance with generally accepted accounting principles (GAAP) and federal, state, provincial and IRS/Revenue Canada regulations guidelines.
  • Met with staff regularly to communicate departmental goals and objectives, in pursuit of continual process improvement and efficiency, and identify and resolve problems.
  • Overseen the performance of Retirement and Tax administration while optimizing processes and align system requirements in developing, maintaining, and monitoring Tax & Retirement processing calendars, schedules of reconciliation, year-end activities, applicable metrics, segregation of duties as needed to ensure that appropriate controls exist within the Retirement and Payroll service delivery models.
  • Audited retirement plans, payroll processing and payroll tax filings for the NRECA organizations.
  • Acted to labor rep in grievances, arbitrations and in proceedings before the National Labor Relations Board for IBEW.
  • Responsible for 50 federal, local and state with -holding tax filings, form 945A and 945 for Pension annuities, 940 and 941 federal tax filings, and 5500 annual filings for HR health and welfare plans to ensure that filing is submitted in a timely manner according to IRS regulations.
  • Reviewed quarterly payroll related tax returns and managed quarterly and year-end tax process including tax adjustments, W-2 issuance, and applicable Canadian filings, etc.
Senior Director of Retirement, Payroll and Benefits, 2008 to 04/2013
International Brotherhood Electrical Workers UnionCity, STATE,
  • Increased profits by 60% in one year through restructure of internal departments of Payroll, Retirement and Benefit.
  • Managed IBEW benefits, retirement, Metro programs, parking programs, health care, dental, vision, TASC flex-spending accounts, medicare reimbursements, compensation, banking, Canada retirement international programs internally for HR and Payroll.
  • Audited the company payroll processing and Retirement benefits payments for 4,500 US and Canadian employees thru Mellon NY, ADP Pay Expert, PeopleSoft and ADP HRB system.
  • Monitored payments and processed all company payrolls and retirees annuities for IBEW Retirement and Medicare pensions.
  • Use strategic planning to recommend and implement new system upgrades that are appropriate to IBEW mission and culture for add value that were cost effective, and competitive in recruiting and corporate benefits such as STD, LTD and Workers Compensation plans.
  • Administered all Payrolls, labor unions grievances, banking and benefit procedures with sensitivity for cost effectiveness in the business units.
  • Collaborates with the IT team to ensure administration of the Pension, HR and PR systems were legally compliance with requirements on a state and federal level.
  • In conjunction with our benefits administration, assisted leading the annual open enrollment process, annual review, and work due process for plans in local 2 and 26 union contracts.
  • Responsible for 50 federal, local and state with -holding tax filings, form 9901, 990T, 5527,1041-A, CT-1 for Railroad, 945A, 945, 940 and 941 federal tax filings, and 5500 annual filings for HR, Payroll, Finance, and health and welfare plans to ensure that filing is submitted in a timely manner according to IRS regulations.
  • Responsible for 401(k) annual discrimination testing.
  • Ensured that filing is completed and submitted correctly in a timely manner according to ERISA and IRS regulations for qualified plans Ensure all plan documents are kept up-to-date and in compliance and that all employees are provided with appropriate documents and materials in a timely manner.
  • Responsible for accurate Retirement and Benefits information on the company intranet.
  • Maintained all administrative work for Retirement Pensions, HR Benefits and Payroll processing functions to safe-guards all related records and processes for personnel actions & requests for 4,500 IBEW employees.
Senior Manager of Payroll , 05/2005 to 2008
AmtrakCity, STATE,
  • Processed all Amtrak payrolls and tax filings which were weekly, biweekly and monthly using SAP in house system.
  • Developed process steps and calendars for the Executive payroll compensation planning process; overall management of Executive Compensation Database and other systems.
  • Managed accurate administration of specific executive compensation programs to including annual salary planning.
  • Overseen the tax implementation and administration of Human Resources policies & Payroll regulations and practices.
  • Leads the development of departmental goals, objectives and systems upgrades.
  • Stayed current on legal changes or issues that affect or could affect the association policies and procedures and adherence to all employment regulatory requirements.
  • Oversees the maintenance of records as required by law or local governing bodies and provides analysis to employment board.
  • Ensures compliance with legislated reporting requirements and due diligence/liability requirements is met.
  • Oversees and ensures the application of policies, regulations, and standards relating to the Association's Affirmative Action Plan.
  • Developed and implemented training and development initiatives to address current capabilities and future training needs such as employee orientation, development, policy development and documentation, employee relations, compensation and benefits administration, employee safety, welfare, wellness and health, charitable giving; and employee services and counseling.
Manager of HR Benefits and Payroll, 07/2004 to 04/2005
National Academies Of SciencesCity, STATE,
  • Coordinated the maintenance of 5,000 employees payroll/ &human resources records, payroll distribution of W-2 & 1099 forms and Social Security reports from People soft 8.0 and 8.8.
  • Compile of special reports on payroll matters, benefit plans, Executive retirement plans, and directs the work of the payroll unit within NAS.
  • Own day to day benefit program administration, including partnering with internal/external business partners to troubleshoot and resolve eligibility/claims errors Proactively identify and recommend process improvements; implement process changes under guidance of the Benefits Director Manage all aspects of the 401(k) Plan including annual audit and mid-year testing Manage leave of absence program, including ensuring compliance with federal/state laws, coordination with Employee, Supervisor, and Payroll, Primary ownership of Workers Compensation and Ergonomic Policy (in coordination with Facilities) Serve as day to day contact for benefits broker, carriers and TPAs.
  • Regularly audit benefits plans & deductions to ensure plans remain accurate and legally compliant.
  • Manage annual open enrollment process including plan implementation/changes and the development of communication materials for employees & their families; partner with benefits broker, TPA, carriers and internal business partners as needed.
  • Oversee/create benefit communications and promotional materials for online enrollment website, intranet, and Benefit-related events Ensure benefit plan documents (SPD, EOC) are up to date and distributed timely Made monthly premium payments to all Human Resources medical, dental and benefit plans in the organization.
  • Assist the Compensation Director with the compensation packages for the executive level staff and presidents.
  • Work with the HR Directors and partners to recommend salary packages, sign-on bonuses, spot bonuses and other rewards for existing staff, transfers and new hires.
  • Develop, recommend and implement personnel human resources and payroll policies and procedures.
  • Manages and oversees the payroll unit including all payrolls, tax filings, reconciliations, and ACH banking subsystems.
  • Audit all payroll registers and other related accounting reports.
  • Recommends changes in methods or procedures to improve the efficiency of the accounts payable and payroll units.
  • Responsible for the filing of disability and unemployment insurance reports.
  • Responsible for all year end tax reporting, including but not limited to, Forms W-2, Forms W-2c, forms 1042S "1096, 1099, 945, 941 and 940 state/federal yearly reconciliation tax reports.
  • Input, monitor and reconcile taxable fringe benefits, relocation, imputed income, etc.
  • Research, adjust and reconcile any out of balance for taxable wages, taxes or other deductions.
  • Process all W2's, W2c's 1099's, 1042's foreign taxed employee's tax forms for mailing for 5000 employees in People Soft 8.8 payroll system.
  • Works with BSG IT staff to troubleshoot and resolve problems with the ADP HRIS & People Soft payroll system.
Senior Payroll Administrator, 2000 to 2004
GSA Security AdministrationCity, STATE,

Handled all in house payroll consulting responsibilities.

Student Intern, 1996 to 2000

Business related administrative responsibilities in HR, Payroll and Benefits.

Senior HR & Payroll Supervisor, 01/1991 to 01/1996
Baptist Medical CenterCity, STATE,
MBA: Business Health Care Administration and Accounting, Expected in 2014
Strayer University - Takoma Park, MD

Business Health Care Administration and Accounting 3.5 GPA

MBA: Business Administration and Human Resources, Expected in 2011
Strayer University - Takoma Park, MD

Business Administration and Human Resources 3.5 GPA

Bachelor of Science: Business Administration and Accounting, Expected in 1998
Strayer University - Alexandria, VA

Business Administration and Accounting 3.5 GPA


Continuing Education in Human Capitol Management


Deltek Cost point Deltek System 1

Kronos Workforce central 6.3 SAP Payroll

Deltek Quick ET Time ADP Canada PayWork

Ceridian Payroll System ADP HRB system

Deltek ET Administrator GCS Premier (Deltek)

ADP E-time Enterprise Oracle HR system

ADP Advantage ADP Payforce

ADP Workforce Now ADP E-Time System

People soft HR & Payroll 8.8 PeopleSoft Payroll 8.0

ADP Enterprise HR System People Soft HR & Payroll 9.0

ADP Enterprise EV4 ADP Enterprise EV5

ADP Report Smith Oracle

ADP PCPW Payroll System Ceridian Canada

ADP I-Reports ADP PayXpert Payroll

Cost Point 3.0 Paychex


Microsoft Word Excel

PowerPoint 4

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School Attended

  • Strayer University
  • Strayer University
  • Strayer University

Job Titles Held:

  • Payroll and HRis Consultant
  • Senior COS Operations Retirement HCM / Payroll Director
  • Senior Associate Consultant of HR, Payroll & Benefits
  • Senior Director of Retirement, Payroll and Benefits
  • Senior Manager of Payroll
  • Manager of HR Benefits and Payroll
  • Senior Payroll Administrator
  • Student Intern
  • Senior HR & Payroll Supervisor


  • MBA
  • MBA
  • Bachelor of Science

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