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pawnbroker resume example with 11 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Confident and motivated Pawn Broker specializing in firearms, electronics and jewelry. Focused individual with top-notch negotiation and cash handling skills. Experienced with over four years setting up loans, tracking accounts and promoting sales. Serves customers' needs and helps each understand and follow repayment terms. Gifted in estimating item values and outperforming financial targets.

Multi-talented at handling any store department. Talent for inventory management and documentation. Ambitious in advancing personal expertise and company sales performance.

Skills
  • Negotiation and Communication
  • Loan Coordination
  • Evaluation Abilities
  • Merchandise Appraisals
Experience
08/2018 to Current Pawnbroker Sands Of Kahana | Kihei, HI,
  • Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
  • Explained store policies and procedures to customers and responded to questions about loan terms.
  • Priced, tagged and resold items not retrieved by owners within specified timeframes.
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
  • Valued items according to current market conditions and negotiated with customers regarding prices.
  • Evaluated item quality and value to determine correct offer amounts.
  • Appraised items, including jewelry, firearms and tools to determine product value and authenticity.
  • Set terms for loans and collateral, including rate, fee and expiration date.
  • Arranged items for sale in display cases and on racks to achieve profit objectives.
  • Trained newly hired employees on store procedures.
06/2016 to 06/2018 Owner/Operator Lineage Logistics | Mcdonough, GA,
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Led startup and creation of operational procedures and workflow planning.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Greeted customers, collected items and recorded contact information.
  • Neatly hung or folded items and bagged for customers.
  • Printed customer bills and processed payments using cash register.
  • Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
  • Attached tags to identify customer items.
  • Ironed and pressed clothing using spray starch for crisp, clean and wrinkle-free items.
  • Monitored machines during operation to address issues quickly.
  • Added cleaning solutions, disinfectant chemicals and spot removers to machines.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
08/2013 to 05/2016 Dry Cleaner Marsden South | Fort Myers, FL,
  • Attached tags to identify customer items.
  • Greeted customers, collected items and recorded contact information.
  • Neatly hung or folded items and bagged for customers.
  • Printed customer bills and processed payments using cash register.
  • Inspected items when machine completes cleaning to identify and treat remaining stains.
  • Operated washing machines and dryers to clean clothes using standard methods.
  • Ironed and pressed clothing using spray starch for crisp, clean and wrinkle-free items.
  • Inspected laundry for damage or stains to repair or pre-treat.
  • Moved loads between machines, operated ironing equipment and folded laundered items.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
06/2011 to 06/2013 Cashier Meijer, Inc. | Adrian, MI,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer questions and provided store information.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
Education and Training
Expected in 05/2008 to to High School Diploma | South High School, Wichita, KS GPA:

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Resume Overview

School Attended

  • South High School

Job Titles Held:

  • Pawnbroker
  • Owner/Operator
  • Dry Cleaner
  • Cashier

Degrees

  • High School Diploma

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