pawnbroker resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Knowledgeable customer service and sales professional well-versed in pawn shop practices and regulations. Basic mathematical skills and a flexible approach to solving routine and complex issues. Desiring to apply experience and skills to a challenging new role with room for advancement. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
01/2020 to Current
Pawnbroker Sands Of Kahana Lahaina, HI,
  • Priced, tagged and resold items not retrieved by owners within specified timeframes.
  • Accepted and submitted payments to resolve outstanding loan balances or purchases of new items.
  • Evaluated customer merchandise to make purchasing decisions for store.
  • Verified identification, wrote out paperwork and documented transactions in computer system.
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Recommended store merchandise to fit customers' unique shopping needs and budgets.
  • Counted inventory every month and produced reports for management detailing such information.
  • Explained store policies and procedures to customers and responded to questions about loan terms.
  • Evaluated item quality and value to determine correct offer amounts.
  • Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
  • Appraised items, including jewelry, firearms and [Type] to determine product value and authenticity.
  • Arranged items for sale in display cases and on racks to achieve profit objectives.
  • Checked identification for every individual bringing in merchandise and verified against police stolen item database.
  • Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
  • Valued items according to current market conditions and negotiated with customers regarding prices.
  • Researched electronics and other items online to identify market value.
11/2019 to 01/2020
Seasonal Sales Associate Michael Kors Trumbull, CT,
  • Operated cash register, collected payments and provided accurate change.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Listened to customer needs to identify and recommend best products and services.
  • Reset store displays for special events and seasonal merchandise changes.
04/2018 to 10/2019
Assistant Manager Big 5 Sporting Goods El Segundo, CA,
  • Delegated daily tasks to team members to optimize group productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
  • Recruited and trained new employees to meet job requirements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
07/2016 to 04/2018
Delivery Driver Mountaire Farms Townsend, DE,
  • Applied defensive driving and safety techniques to prevent accidents.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Recorded expenses and maintained receipts.
  • Collected tips from customers through hands-free electronic methods.
  • Maintained vehicle according to company and state safety requirements.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Education and Training
Expected in 10/2003
Associate of Arts: Design And Visual Communications
International Academy of Design And Technology - Pittsburgh - Pittsburgh, PA
Expected in 07/1999
Associate of Arts: Industrial Design
The Art Institute of Pittsburgh - Pittsburgh, PA
Expected in 11/1995
Thousand Islands High School - Clayton, NY

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Resume Overview

School Attended

  • International Academy of Design And Technology - Pittsburgh
  • The Art Institute of Pittsburgh
  • Thousand Islands High School

Job Titles Held:

  • Pawnbroker
  • Seasonal Sales Associate
  • Assistant Manager
  • Delivery Driver


  • Associate of Arts
  • Associate of Arts
  • GED

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