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Patient Services Coordinator Resume Example

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PATIENT SERVICES COORDINATOR
Summary
Professional employee seeking position with opportunities to utilize expertise with computers, leadership skills and upward mobility in a team oriented environment.
Experience
Patient Services Coordinator , 02/2014 to CurrentUniversity of Texas M. D. Anderson Cancer Center
  • Greets, provides information and directions to customers.
  • Advises patients and family members of available services.
  • Promote 3-D Mammograms - Ipayment to process payments Handles and processes a complex and varied set of documents and situations.
  • Utilized Kronos to keep track of my time; log in and out using Kronos Schedules patient visits, physician appointments, diagnostic tests, procedures and treatments.
  • CARE (arrive patients, scheduling, print schedules) Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas.
  • Interprets and coordinates physician orders.
  • Clinic Station (lab work, schedules, imaging) Prepares and maintains appointment templates and/or patient records.
  • Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous and friendly manner.
  • Take accurate and complete messages.
  • Updates relevant patient information in order to maintain an accurate patient record.
  • Reviews and reconciles patient charge documents and collects payments in accordance with established departmental processes and guidelines.
  • Ipayment Responsible for maintaining confidentiality of patient information.
  • Assists in ensuring a safe environment for patients, co-workers and visitors.
Clinical Administrative Assistant , 01/2012 to 01/2014American Renal Associates
  • Utilizing the PC and related software programs to accomplish assignments.
  • Korus (Laboratory Work) People Net (Payroll & New Hires) Answers phone calls and refers to appropriate parties Make travel arrangements for Director and Regional managers Take minutes in meetings Keep track and updated information in Outlook calendars ICD-9 coding knowledge Assist patients as needed Prepares patients' lab requisitions and blood tubes Assists in data entry Generates minutes from various meetings Completes payroll on a weekly basis; tracks unscheduled sick time People Net Audits and maintains personnel files Helps maintain patient medical records by: thinning records, maintaining discharged records in chronological order, ensuring medical records are protected according to HIPAA Assembles new hire packages for payroll and ADP and submit completed paperwork to appropriate departments Prepare drug screening kits for employees Submit status changes for employees to payroll for processing Monitors physicians' credentialing files and keeps all information current Completes laboratory requisitions for employees and monitor when labs are due Orders name tags Enters data for QMS billing Assist in emergency situations and drills Maintains strict and confidentiality of patient and personnel information Assists in the preparation of the ESRD Network and Medicare forms Performs other duties as requested by the Clinical Manager Maintains HIPAA compliance.
Clinical Administrative Assistant , 03/2010 to 01/2012Fresenius Medical Care
  • Provides a broad range of secretarial and administrative support performing multiple tasks requiring close attention to detail.
  • Utilizing the PC and related software programs to accomplish assignments.
SAP
  • Kronos (Payroll) PeopleSoft (New Hires) Responsible for payroll (KRONOS) for various clinics Answering and responding to telephone calls in the appropriate manner.
  • Mailing, faxing, copying, and filing.
  • Scheduling appointments, making travel arrangements, maintaining itineraries.
  • Maintaining inventory of office forms and supplies ICD-9 coding knowledge Coordinating meetings Creating, transcribing, and distributing meeting agendas and minutes.
  • Prepares correspondence, reports, and other materials, such as presentations, as required following established procedures.
  • Completes forms, records and reports as required by the Regional, Area, and Corporate Offices as well as State and Federal Agencies.
  • Prepares purchase orders and A/P vouchers for Regional Office as needed.
  • Under the direction of the Controller or Director, may receive, count, and pay out cash from the petty cash fund.
  • Acts as the department liaison with service personnel for repair and maintenance of office equipment (such as copier and fax) Compile and maintain medical records of both the in-center and home patients in the dialysis facility.
  • Store or dispose of obsolete files when appropriate.
  • Prepare hemodialysis records for the following day's activity.
  • Chart, post, and file appropriate information.
  • Prepare lab slips and tubes for routine and non-routine blood work Centrifuge the blood or refrigerate according to laboratory specifications after the draw is completed Pack the box for shipment and then direct these to the appropriate laboratory as required.
  • Result labs in Proton as needed (where allowed by state regulations) Assist in the collection of Patient Statistical Profile and Continuous Quality Improvement Data.
  • Assist with end of month reporting requirements, such as Epogen data collection and Proton generated reports, as needed.
  • Maintain accurate records of hospitalization, patient travel, etc.
  • to facilitate coordination of patient scheduling, ancillary testing, etc.
  • Assist in auditing records for ongoing compliance with medical records standards.
  • Assist patients with transportation arrangements.
  • AWARDS Received three Awesome Job Awards from department supervisors Dorothy Page 4/11/2014 Customer Service and Organization Skills 7/11/2014 Being able to maintain control in a difficult situation Loc Nguyen 4/25/2014 Initiative to keep track of patients Callie Sullivan 6/05/2014 Initiative to assist the department and develop ways to make patient's check in smoothly; also communicate with staff using whiteboard Received complimentary e-mail from a patient to my supervisor 03/07/2014.
Education
B.S :Behavioral Science ,May 2015 University of Houston － Houston , TX Behavioral Science
High School Diploma :May 2007 Lake Providence Sr. High School － Lake Providence , LA
Skills
3-D, administrative support, ADP, A/P, attention to detail, auditing, billing, Controller, copying, draw, counseling, data collection, data entry, direction, e-mail, fax, faxing, filing, financial, forms, ICD-9, imaging, inventory, KRONOS, Director, materials, meetings, Office, Outlook, Monitors, Network, office equipment, Payroll, PeopleSoft, personnel, copier, presentations, processes, coding, Quality Improvement, reporting, Scheduling, secretarial, supervisor, telephone, phone, transportation, travel arrangements,
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Resume Overview

Companies Worked For:

  • University of Texas M. D. Anderson Cancer Center
  • American Renal Associates
  • Fresenius Medical Care
  • SAP

School Attended

  • University of Houston
  • Lake Providence Sr. High School

Job Titles Held:

  • Patient Services Coordinator
  • Clinical Administrative Assistant

Degrees

  • B.S : Behavioral Science , May 2015
    High School Diploma : May 2007

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