Patient Service Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic recent Medical Laboratory Technology graduate with biochemistry emphasis. Desires an entry level role in a clinical laboratory setting.Highly enthusiastic customer service professional with 7+Recent graduate with previous hands-on work as a Physical Therapy Aide and Intern while attending [school]. Eagerly seeking a role as a Physical Therapist in a pediatric inpatient or outpatient setting.Occupational Therapist with a track record in pain management techniques and program development. Enjoys helping patients improve motor and cognitive skills. years client interface experience.

Skill Highlights
* Microsoft Word, Excel, PowerPoint, and Outlook * Proficient in IPRO and Law 5.0 software * Conversant in NextGen Rite Aid pharmacy portal system * Proficient in typing and data entry * Excellent customer service, professionalism and telephone etiquette * Proficient in data entry in Therapy Source and Rehab Tool * Communications theory * Cognitive Behavioral Therapy (CBT) expert * Personality Assessment Inventory (PAI) * Learning disability awareness * Anxiety disorder expertise * Adult corrections expertise * Personality disorder treatment aptitude * Psychotropic medications knowledge
  • Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. 5+ years in fast-paced customer service and call center environments
  • Summa Cum Laude Graduate
Professional Experience
04/2014 to Current
Patient Service Specialist Taylorville Memorial Hospital Lincoln, IL,
  • Assist Physical Therapist with patient appointment or scheduling handling
  • Coordinating patient's charts and billing information answering and directing phone calls.
  • Assist therapist with daily entry into Therapy Source and Rehab Tool programs.
  • Provide counseling to patients on their financial responsibilities when applicable.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Conducted therapeutic individual and family therapy sessions.
  • Developed and implemented treatment plans and modified when needed.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources. ENG MUY ING Mobile: (267) 991-2151
06/2009 to Current
Pharmacy Technician Adventist Health System Wellsville, KS,
  • Helping patients understand the uses of their prescription and notify patients and doctors of any concerns Aid patients in using the convenient drive through drop of system.
  • Effectively resolved insurance rejections and other billing issues.
  • Managed drug and supply inventories.
  • Monitored the medication dispensing machines within the hospital to ensure supplies were readily available to clinical staff.
  • Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
  • Conducted routine inspections of medication storage locations.
  • Performed technical processes required to dispense medications to patients.
  • Inspected drug storage sites, monitored drug supply expiration dates and ensured proper supply levels.
  • Completed new and updated patient profiles, including lists of patient medications.
  • Receptively answered customer questions and helped locate desired items in the pharmacy.
  • Efficiently operated cash register and handled cash, checks, and charge transactions.
08/2008 to 04/2014
Bickford Senior Living Bloomington, IL,
  • Converted electronic data into prints, graphics, displays and electronic documents.
  • Logged, trafficked and updated projects in job management software.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Prepared and operated the offset printing press for maximum efficiency and production.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Produced high quality finished printed material in a timely and efficient manner.
06/2006 to 09/2008
Document & Imaging Specialist Peoples Bancorp Inc. Cuyahoga Falls, OH,
  • Managed all aspects of law firm's account including copy, scan, faxing and trained all other document management.
  • Took job orders from clients, post incoming and outgoing jobs in corporate system and write up instructions.
  • Labeled document records, scan, and exported documents from media.
  • Specialized in over size, blue prints, floor plans and layout plans.
  • Quality Control checked and finalized work before being sent back out to the clients.
  • Scanned medical records into the computer that have been already labeled.
  • Uploading the records into the system after being scanned.
  • Assisted the copy shop with collating, making labels, binding book, and labeling Entered data into Merrill Updates Inventory.
Education and Training
Expected in
Bachelors of Science: Biochemistry
Temple University - Philadelphia, PA
Temple University Philadelphia, PA Bachelors of Science in Biochemistry May 2011
Expected in
Diploma: Summa Cum Laude Graduate
Philadelphia High School for Girls - Philadelphia, PA
Philadelphia High School for Girls' Philadelphia, PA Diploma June 2006 Summa Cum Laude Graduate
CBT Physical Therapist
Inventory, Billing, Buying/procurement, Cash, Cash Register, Inspections, Pharmacy, Purchasing, Offset Printing, Printing, Printing Press, Clients, Collating, Document Management, Faxing, Imaging, Medical Records, Quality Control, Answering, Case Management, Scheduling, Therapeutic, Therapy, Cbt, Customer Service, Data Entry, Disability, Documentation, Etiquette, Excel, Executive Assistant, Microsoft Word, Outlook, Powerpoint, Receptionist, Retail Sales, Telephone, Typing, Word, Biochemistry

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Resume Strength

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Resume Overview

School Attended
  • Temple University
  • Philadelphia High School for Girls
Job Titles Held:
  • Patient Service Specialist
  • Pharmacy Technician
  • Document & Imaging Specialist
  • Bachelors of Science
  • Diploma