Driven and compassionate healthcare professional with five years of hands-on experience in fast-paced residential and hospital environments. Highly skilled performer in mediation and negotiation with a history of excellence in interpersonal communication, relationship development, and establishing rapport. Consistently exceeding expectations and have worked directly with Chairs and Directors of major institutions. Over seven years of experience in customer service and over four years of hospital experience in patient care and administration. Trained to ensure high standards of culturally competent care for a variety of patients by understanding the trends of diverse needs of both large metropolitan and rural areas.
Education and Training
Bachelors of Science : Kinesiology Health, 2010University of Houston － Houston, TX
Master of Business Administration : May 2013Texas Woman's University － Houston, TX
January 2012 to CurrentMD Anderson Cancer Center － Houston, TX
NCI designated comprehensive cancer center.
Ranked #1 by U.S.
News and World Report Patient Advocate Served as liaison between management, clinical staff, and the community.
Cooperated with other health related agencies and organizations in community activities.
Regularly evaluated employee performance, provided feedback, and assisted, coached, and disciplined staff as needed.
Observed strict confidentiality and safeguarded all patient-related information.
Effectively served as an advisory resource by providing patient/family experience expertise.
Partners with the medical staff and multidisciplinary teams to mediate and coordinate the resolution of patient complaints and grievances.
Patient Service Coordinator January 2010 to January 2012MD Anderson Cancer Center Psychiatry and Brain & － Houston, TX
Coordinated relationship between patients and clinical team by providing information to patients related to upcoming clinical appointments and maintained a high standard of customer service.
Maintained up to 53 different Brain and Spine Medical staff including Neuropsychiatry, Neurology, and Neurosurgery.
Coordinated and interpreted physician orders keeping patient confidentiality with accordance to HIPPA guidelines.
Updated appropriate patient information in order to maintain an accurate patient record.
Mastery of CARE system at MD Anderson which includes scheduling and production and modification of physician templates.
Accumulated over one thousand dollars to donate to the aid of underprivileged families through the Adopt a Family foundation hosted by MD Anderson.
Responsible for daily collection and quality assurance of clinic charge tickets to guarantee that professional reimbursement will occur in a timely manner Designed procedures and policies for staff at the newly inducted Psychiatric Oncol.
Health Fitness Specialist January 2010 to CurrentMedFit － Houston, TX
Performed fitness assessments, determined exercise prescriptions, and designed workout programs for a diverse population, including a variety of high risk clientele.
Provided one-to-one consultation, training and motivation for clients.
Designed and implemented incentives, health promotion, and other specialty programs.
Oversaw day-to-day operations of the fitness center, including facilities and maintenance.
Seafood Expert Waiter January 2007 to January 2010Red Lobster － Sugarland, TX
Provided exceptional care to guest dinning with food and beverage services.
Motivated and strategized with management and culinary team to ensure productivity of operations of the restaurant.
Educated team members and guest of safety measure used in the preparation of meals.
Addressed guest and employee concerns and used analytical skills to solve difficult situations.
Physical Therapy Technician January 2008 to January 2009Apex Physical Therapy － Sugarland, TX
Aided physical therapist in the treatment of individuals with medical conditions and functionally-limiting injuries.
Administered ultrasounds and electrical stimulation to patients to improve mobility, build strength, and relieve pain.
Assisted patients with adjustments to their prosthetic devices and thought them the correct use of wheelchairs, crutches, and walkers.
Nurse Assistant January 2006 to January 2007MD Anderson Cancer Center － Houston, TX
Assisted nursing staff with patient care services which included aid to patients and their families as well as obtaining patient vital signs for clinical team.
Updated and retrieved patient data through MD Anderson computer - based record system.
Ensured clean and safe environment for patients and staff.
Customer Service Specialist January 2004 to January 2006Best Buy － Houston, TX
Consulted sales, marketing, and business development.
Competently handled complex questions from customers and sales personnel.
Customized order intake process to meet customer's specific ordering needs, improving delivery performance and optimizing customer satisfaction.
Expedited shipments to conform to particular customer delivery notes; dispatched carriers in methods to ensure on-time deliveries.
Provided product information, pricing, and delivery information to customers Displayed professionalism and product knowledge.
PROFESSIONAL & PERSONAL ACHIEVEMENTS 2004 ~ President's Award for Academic Excellence 2006 ~ Accumulated over 150 hours of community service at MD Anderson Cancer Center 2007 ~ Sigma Beta Rho Fraternity Inc. (President) 2010 ~ University of Houston Dean's List