Patient Care and Surgical Coordinator Resume Example
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PATIENT CARE AND SURGICAL COORDINATOR
Experience
Patient Care and Surgical Coordinator, 01/2018 to Current
Bickford Senior Living
Bickford Senior Living
- Warmly greet and welcome patients and visitors.
- Using proper software to register, and check in & out patients.
- Triage phone calls and patients' inquiries in a professional and efficient manner.
- Frequently answering emails, returning calls and directing messages to the right personnel.
- Collect co-payments, co-insurances, and any other payments.
- Post Daily charges and prepare deposits.
- Check patients' eligibility and request referral for office visits.
- Release and request medical records.
- Scan patients' demographics, insurance information, test results, and other records to their file.
- Obtain authorization for in office's procedure based on Providers 'orders.
- Call and schedule patients for procedure after obtaining authorization.
- Educate patient about pre-operative and post- operative care.
- Schedule post-operative appointments.
- Assist with patients' procedure by taking vitals, getting their room ready for the procedure, and being their bedside assistance.
01/2017 to 01/2019
Pnc Financial Services Group, Inc. – Suffolk , AL
Pnc Financial Services Group, Inc. – Suffolk , AL
- Responsible for maintaining a positive demeanor in all my communication as I am the first point of contact to patient.
- Provide great customer service to patient.
- Conduct new patient intake interviews to obtain patients demographical and financial information.
- Input patients' information into database at an efficient pace.
- I also fielding phone calls regarding billing issues, appointment cancellations and all related kinds of concerns.
- Ability to diffuse patients who are angry or stressed.
Care Counselor, 01/2015 to 01/2017
Cox Enterprises – Jasper , KS
Cox Enterprises – Jasper , KS
- Conduct inbound and outbound calling for patient registration, inquiries, and financial support requests, while also carefully reviewing patients' medical information in accordance with HIPPA protocols.
- Provide additional assistance with medical questions and transfers to other departments and document all interactions with clients.
- Process accurate demographic and insurance-related details into the company's patient database.
Virtual Customer Service Agent, 01/2014 to 01/2015
Bickford Senior Living – Wichita , IA
Bickford Senior Living – Wichita , IA
- Offered in-depth troubleshooting for customer complaints and product service inquiries (including pricing and delivery information), as well as general management for all inbound calls.
- Assisted clients with account creation, verification, and access, in addition to processing for orders, returns, exchanges, and account credit.
Office Assistant, 01/2010 to 01/2013
University Of Central Florida – Urbandale , STATE
University Of Central Florida – Urbandale , STATE
- Initiated students and campus guests by telephone, electronic media, or in-person meetings, and coordinated clients' requests, transactions, and guidance to proper representatives or resources.
- Implemented necessary documentation, e-mail contact, and file management via a personal computer and various software applications (such as creating and maintaining files in MS Word, Excel, PowerPoint, and Access).
- Utilized office printers and copy/fax machines to produce and disseminate copies of important documents.
- Liaised frequently with designated service and vendor personnel, and oversaw the ordering, purchasing, and distribution of requested supplies.
- Scheduled and arranged the office's departmental meetings and activities.
Florida State College At Jacksonville, Boca Raton Regional Hospital – City , STATE
Work History
Company Name – City , State
Patient Care and Surgical Coordinator, 01/2018 to Current
Company Name
Company Name
- Warmly greet and welcome patients and visitors.
- Using proper software to register, and check in & out patients.
- Triage phone calls and patients' inquiries in a professional and efficient manner.
- Frequently answering emails, returning calls and directing messages to the right personnel.
- Collect co-payments, co-insurances, and any other payments.
- Post Daily charges and prepare deposits.
- Check patients' eligibility and request referral for office visits.
- Release and request medical records.
- Scan patients' demographics, insurance information, test results, and other records to their file.
- Obtain authorization for in office's procedure based on Providers 'orders.
- Call and schedule patients for procedure after obtaining authorization.
- Educate patient about pre-operative and post- operative care.
- Schedule post-operative appointments.
- Assist with patients' procedure by taking vitals, getting their room ready for the procedure, and being their bedside assistance.
01/2017 to 01/2019
Company Name – City, State
Company Name – City, State
- Responsible for maintaining a positive demeanor in all my communication as I am the first point of contact to patient.
- Provide great customer service to patient.
- Conduct new patient intake interviews to obtain patients demographical and financial information.
- Input patients' information into database at an efficient pace.
- I also fielding phone calls regarding billing issues, appointment cancellations and all related kinds of concerns.
- Ability to diffuse patients who are angry or stressed.
Care Counselor, 01/2015 to 01/2017
Company Name – City, State
Company Name – City, State
- Conduct inbound and outbound calling for patient registration, inquiries, and financial support requests, while also carefully reviewing patients' medical information in accordance with HIPPA protocols.
- Provide additional assistance with medical questions and transfers to other departments and document all interactions with clients.
- Process accurate demographic and insurance-related details into the company's patient database.
Virtual Customer Service Agent, 01/2014 to 01/2015
Company Name – City, State
Company Name – City, State
- Offered in-depth troubleshooting for customer complaints and product service inquiries (including pricing and delivery information), as well as general management for all inbound calls.
- Assisted clients with account creation, verification, and access, in addition to processing for orders, returns, exchanges, and account credit.
Office Assistant, 01/2010 to 01/2013
Company Name – City, State
Company Name – City, State
- Initiated students and campus guests by telephone, electronic media, or in-person meetings, and coordinated clients' requests, transactions, and guidance to proper representatives or resources.
- Implemented necessary documentation, e-mail contact, and file management via a personal computer and various software applications (such as creating and maintaining files in MS Word, Excel, PowerPoint, and Access).
- Utilized office printers and copy/fax machines to produce and disseminate copies of important documents.
- Liaised frequently with designated service and vendor personnel, and oversaw the ordering, purchasing, and distribution of requested supplies.
- Scheduled and arranged the office's departmental meetings and activities.
Education
Master's degree: Healthcare Management, 12/2017
Florida Institute of Technology - City, State
Florida Institute of Technology - City, State
Medical Business Management Certification: 2016
Florida Atlantic University
Florida Atlantic University
Bachelor of Science: Psychology, 2014
University of Central Florida - City, State
University of Central Florida - City, State
2012
Associate of Arts: Business Administration, 2010
Florida State College - City, State
Florida State College - City, State
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Resume Overview
School Attended
- Florida Institute of Technology
- Florida Atlantic University
- University of Central Florida
- Florida State College
Job Titles Held:
- Patient Care and Surgical Coordinator
- Care Counselor
- Virtual Customer Service Agent
- Office Assistant
Degrees
- Master's degree : Healthcare Management , 12/2017
Medical Business Management Certification : 2016
Bachelor of Science : Psychology , 2014
2012
Associate of Arts : Business Administration , 2010
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