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Patient Care and Surgical Coordinator Resume Example

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PATIENT CARE AND SURGICAL COORDINATOR
Experience
Patient Care and Surgical Coordinator, 01/2018 to Current
Broward ENT Services & Aesthetics - Fort Lauderdale
  • Warmly greet and welcome patients and visitors.
  • Using proper software to register, and check in & out patients.
  • Triage phone calls and patients' inquiries in a professional and efficient manner.
  • Frequently answering emails, returning calls and directing messages to the right personnel.
  • Collect co-payments, co-insurances, and any other payments.
  • Post Daily charges and prepare deposits.
  • Check patients' eligibility and request referral for office visits.
  • Release and request medical records.
  • Scan patients' demographics, insurance information, test results, and other records to their file.
  • Obtain authorization for in office's procedure based on Providers 'orders.
  • Call and schedule patients for procedure after obtaining authorization.
  • Educate patient about pre-operative and post- operative care.
  • Schedule post-operative appointments.
  • Assist with patients' procedure by taking vitals, getting their room ready for the procedure, and being their bedside assistance.
01/2017 to 01/2019
Florida Medical Center – Fort Lauderdale, FL
  • Responsible for maintaining a positive demeanor in all my communication as I am the first point of contact to patient.
  • Provide great customer service to patient.
  • Conduct new patient intake interviews to obtain patients demographical and financial information.
  • Input patients' information into database at an efficient pace.
  • I also fielding phone calls regarding billing issues, appointment cancellations and all related kinds of concerns.
  • Ability to diffuse patients who are angry or stressed.
Care Counselor, 01/2015 to 01/2017
TMS Health – Boca Raton, FL
  • Conduct inbound and outbound calling for patient registration, inquiries, and financial support requests, while also carefully reviewing patients' medical information in accordance with HIPPA protocols.
  • Provide additional assistance with medical questions and transfers to other departments and document all interactions with clients.
  • Process accurate demographic and insurance-related details into the company's patient database.
Virtual Customer Service Agent, 01/2014 to 01/2015
Office Depot – Denver, CO
  • Offered in-depth troubleshooting for customer complaints and product service inquiries (including pricing and delivery information), as well as general management for all inbound calls.
  • Assisted clients with account creation, verification, and access, in addition to processing for orders, returns, exchanges, and account credit.
Office Assistant, 01/2010 to 01/2013
University of Central Florida – Orlando, Florida
  • Initiated students and campus guests by telephone, electronic media, or in-person meetings, and coordinated clients' requests, transactions, and guidance to proper representatives or resources.
  • Implemented necessary documentation, e-mail contact, and file management via a personal computer and various software applications (such as creating and maintaining files in MS Word, Excel, PowerPoint, and Access).
  • Utilized office printers and copy/fax machines to produce and disseminate copies of important documents.
  • Liaised frequently with designated service and vendor personnel, and oversaw the ordering, purchasing, and distribution of requested supplies.
  • Scheduled and arranged the office's departmental meetings and activities.
Florida State College at Jacksonville, Boca Raton Regional Hospital – Jacksonville, Florida
Work History
Florida State College at Jacksonville, Boca Raton Regional Hospital – Jacksonville, Florida
Patient Care and Surgical Coordinator, 01/2018 to Current
Broward ENT Services & Aesthetics - Fort Lauderdale
  • Warmly greet and welcome patients and visitors.
  • Using proper software to register, and check in & out patients.
  • Triage phone calls and patients' inquiries in a professional and efficient manner.
  • Frequently answering emails, returning calls and directing messages to the right personnel.
  • Collect co-payments, co-insurances, and any other payments.
  • Post Daily charges and prepare deposits.
  • Check patients' eligibility and request referral for office visits.
  • Release and request medical records.
  • Scan patients' demographics, insurance information, test results, and other records to their file.
  • Obtain authorization for in office's procedure based on Providers 'orders.
  • Call and schedule patients for procedure after obtaining authorization.
  • Educate patient about pre-operative and post- operative care.
  • Schedule post-operative appointments.
  • Assist with patients' procedure by taking vitals, getting their room ready for the procedure, and being their bedside assistance.
01/2017 to 01/2019
Florida Medical Center – Fort Lauderdale, FL
  • Responsible for maintaining a positive demeanor in all my communication as I am the first point of contact to patient.
  • Provide great customer service to patient.
  • Conduct new patient intake interviews to obtain patients demographical and financial information.
  • Input patients' information into database at an efficient pace.
  • I also fielding phone calls regarding billing issues, appointment cancellations and all related kinds of concerns.
  • Ability to diffuse patients who are angry or stressed.
Care Counselor, 01/2015 to 01/2017
TMS Health – Boca Raton, FL
  • Conduct inbound and outbound calling for patient registration, inquiries, and financial support requests, while also carefully reviewing patients' medical information in accordance with HIPPA protocols.
  • Provide additional assistance with medical questions and transfers to other departments and document all interactions with clients.
  • Process accurate demographic and insurance-related details into the company's patient database.
Virtual Customer Service Agent, 01/2014 to 01/2015
Office Depot – Denver, CO
  • Offered in-depth troubleshooting for customer complaints and product service inquiries (including pricing and delivery information), as well as general management for all inbound calls.
  • Assisted clients with account creation, verification, and access, in addition to processing for orders, returns, exchanges, and account credit.
Office Assistant, 01/2010 to 01/2013
University of Central Florida – Orlando, Florida
  • Initiated students and campus guests by telephone, electronic media, or in-person meetings, and coordinated clients' requests, transactions, and guidance to proper representatives or resources.
  • Implemented necessary documentation, e-mail contact, and file management via a personal computer and various software applications (such as creating and maintaining files in MS Word, Excel, PowerPoint, and Access).
  • Utilized office printers and copy/fax machines to produce and disseminate copies of important documents.
  • Liaised frequently with designated service and vendor personnel, and oversaw the ordering, purchasing, and distribution of requested supplies.
  • Scheduled and arranged the office's departmental meetings and activities.
Education
Master's degree: Healthcare Management, 12/2017
Florida Institute of Technology - Melbourne, FL
Medical Business Management Certification: 2016
Florida Atlantic University
Bachelor of Science: Psychology, 2014
University of Central Florida - Orlando, Florida
2012
Associate of Arts: Business Administration, 2010
Florida State College - Jacksonville, Florida
Summary
  • Office Administration/Operations
  • Inventory/Supply Control
  • Customer Service & Correspondence
    • Languages
  • English, French, Creole
  • Professional verbal and written communication skills.
    • Highlights
    • Patient Care and Surgical Coordinator
    • Driven professional with a successful background in providing Patient Care and Surgical coordination. Experiences in administrative and customer service-oriented job functions. Maintain dependable workflow and problem-solving skills in a fast-paced environment. Proven expertise in:
    • Patients focused and professional
    • Legal, Regulatory, and Compliance Practices
    • Excellent customer service skills
    • Medical software usage & data entry skills
    • Organizational & Decision-Making skills
    • Healthcare Counseling
    • Analytical and problem-solving skills
    • Excellent communication, & critical thinking skills
    • Microsoft Office Suite
    • Secretarial & Clerical skills: scanning, filling, faxing
    • Administrative, Insurance
    • Billing, Legal
    • Business Management, Meetings
    • Clerical, Access
    • Excellent communication, Excel
    • Counseling, Microsoft Office Suite
    • Credit, Office
    • Critical thinking, PowerPoint
    • Clients, MS Word
    • Excellent customer service, Organizational
    • Customer service, Patient Care
    • Data entry, Personnel
    • Database, Pricing
    • Decision-Making, Printers
    • Delivery, Problem-solving skills
    • Dependable, Protocols
    • Directing, Purchasing
    • Documentation, Maintaining files
    • E-mail, Scanning
    • English, Secretarial
    • Fast, Telephone
    • Fax machines, Phone
    • Faxing, Triage phone calls
    • Filling, Troubleshooting
    • File management, Taking vitals
    • Financial, Workflow
    • French, Written communication skills
    • General management
    Skills
  • Patient Care and Surgical Coordinator
  • Driven professional with a successful background in providing Patient Care and Surgical coordination. Experiences in administrative and customer service-oriented job functions. Maintain dependable workflow and problem-solving skills in a fast-paced environment. Proven expertise in:
  • Patients focused and professional
  • Legal, Regulatory, and Compliance Practices
  • Excellent customer service skills
  • Medical software usage & data entry skills
  • Organizational & Decision-Making skills
  • Healthcare Counseling
  • Analytical and problem-solving skills
  • Excellent communication, & critical thinking skills
  • Microsoft Office Suite
  • Secretarial & Clerical skills: scanning, filling, faxing,
  • Administrative, billing, Business Management, Clerical, Excellent communication, Counseling, credit, critical thinking, clients, Excellent customer service, customer service, data entry, database, Decision-Making, delivery, dependable, directing, documentation, e-mail, English, fast, fax machines, faxing, filling, file management, financial, French, general management, insurance, Legal, meetings, Access, Excel, Microsoft Office Suite, office, PowerPoint, MS Word, Organizational, Patient Care, personnel, pricing, printers, problem-solving skills, protocols, purchasing, maintaining files, scanning, Secretarial, telephone, phone, Triage phone calls, troubleshooting, taking vitals, workflow, written communication skills
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    Resume Overview

    Companies Worked For:

    • Broward ENT Services & Aesthetics - Fort Lauderdale
    • Florida Medical Center
    • TMS Health
    • Office Depot
    • University of Central Florida
    • Florida State College at Jacksonville, Boca Raton Regional Hospital

    School Attended

    • Florida Institute of Technology
    • Florida Atlantic University
    • University of Central Florida
    • Florida State College

    Job Titles Held:

    • Patient Care and Surgical Coordinator
    • Care Counselor
    • Virtual Customer Service Agent
    • Office Assistant

    Degrees

    • Master's degree : Healthcare Management , 12/2017
      Medical Business Management Certification : 2016
      Bachelor of Science : Psychology , 2014
      2012
      Associate of Arts : Business Administration , 2010

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