Transitioning from administrative and seeking a full-time role in the field of Information Technology. 11+ years of experience in healthcare industry and within military and federal government contractor environments. Vast knowledge of web applications, software, troubleshooting IT-related issues and effective training skills. Capable of identifying potential problems and providing recommendations for resolution. Accuracy-driven [Job Title] successful at delivering key clerical support to internal teams, customers, vendors and other stakeholders. Demonstrated success in analytical problem solving and boosting operational efficiency. Bringing superior performance in office support and customer service.
Tactically supported Department Heads in tracking and reporting all personnel mandatory training requirements, certifications, and licensing to include any additional duty appointments for Directorate. Facilitated and administered support in administration of policies and procedures, employee in-processing, and personnel maintenance through time and attendance verification.
Assisted Office Manager in various administrative tasks including managing incoming calls, answering general queries, and delivering high level of customer care. Responsible for devising and maintaining accurate reporting including Contract Data Requirement Listings [CDRL], reference manpower, and organization structure charts.
Cisco Certified Network Associate [CCNA]
TS: Windows 7, Configuring - Microsoft MCID: 12585432
Google Technical Support Fundamentals
NACI/PUBLIC TRUST Clearance
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