Maintaining the integrity of the UK passport by examining applications, confirming identity and establishing the nationality of the applicant and to approve for issue those that meet legislative and policy requirements.
Provide effective and timely customer care to internal and external customers in line with current guidance and best practice.
Develop and maintain knowledge of legislation, policy, procedure and security guidelines in order to complete all work in accordance with Her Majesty's Passport Office.
Examine documentation and all other presented evidence to identify potentially fraudulent applications in accordance with fraud awareness training.
Respond to customer enquiries and complaints in writing, by telephone and face-to-face to the appropriate standard and in accordance with established policy and procedural instruction.
The ability to recognise sales opportunities and maximise selling potential.
Being open to feedback and to communicate with your team and managers in a clear and straightforward way.
The ability to multitask and handle the pressure of a busy day.
Providing excellent customer service to maximise sales on the sales floor, in the fitting rooms and at the cash desk.
Processing customer transactions at the cash desk.
Helping to prepare season sales and campaigns
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