Parts Runner/ Custodial/ Asst. Tech Resume Example A.M Stock Crew

PARTS RUNNER/ CUSTODIAL/ ASST. TECH

Summary

I have always been a huge supporter of customer service. All of my jobs have taught me how to handle the satisfaction of customers and get the job done right. I am a hard worker with retail and food service experience. I am very eager to learn more and continue to make customers happy and satisfied.

Experience

February 2013 to July 2013 A.M Stock Crew － Lexington, KY

00a.m- 9:00a.m I was on the morning stock crew.
The first duty i was given was to unload the merchandise with the forklift and the "Starwars" machine.
The deliveries in the mornings included large shipments of merchandise, which i was given to sort and organize once they arrived.
The work included heavy lifting and movement of pallets onto the sales floor.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Worked with the management team to implement the proper division of responsibilities.

August 2011 to December 2012 P.M Stock Crew － Lexington, KY

I was responsible for stocking the shelves of the store after hours.
My job included locating and sorting goods off the trucks and onto the pallets into the designated isles.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Trained most new sales associates each quarter.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Parts Runner/ Custodial/ Asst. Tech
July 2010 to December 2010 KRON Bluegrass International － Georgetown, KY

In the beginning of my shift, i was assigned to custodial work around the offices designated.
My duties were to dust commercial cars, run the floor cleaner, and clean anything that was needed.
I was assigned to clean oil spills and clean up after the techs around the warehouse.
Everyday around lunch time i was assigned to run parts around Kentucky to different cities.
That job included going to places, dropping off parts, picking up payments and returning to the shop.
At the end of the day, I would shadow the techs and management while they taught me the basics of putting together and fixing 18 wheelers, buses, etc.
Basically any motor bigger than a V10.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Verified that all customers received receipts for their purchases.
Worked with the management team to implement the proper division of responsibilities.
Actively pursued personal learning and development opportunities.
Maintained established merchandising standards, including window, sales floor and promotional displays.

Associate/ Cook
April 2008 to May 2010 Lexington, KY

Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Trained all new sales associates each quarter.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Followed up with over half the customers each week to verify that they were satisfied with purchases.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Education

High School Diploma : 1 2010 Henry Clay High School － Lexington, KY

Skills

cash register, closing, Credit, customer relations, customer satisfaction, customer service, forklift, inventory, listening, Merchandising, window, oil, policies, POS, problem solver, Retail sales, sales, shadow, team player

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Parts Runner/ Custodial/ Asst. Tech Resume Example

Resume Score: 90%