15 years' professional experience working with international and domestic shipments: 5 years of working for Japanese manufacturing company as a production planner to start, and transitioned to an overseas coordinator. 7 and 1/2 years as NVOCC, currently working at the headquarter sales office for a Japanese CNC machine manufacturing company.
*Ability to complete tasks on time with accuracy; recognized for 100% delivery and valued by management for timely response to products, deliveries and technical inquiries.
*Attentive to details and for ability to establish close rapport with clients, vendors, and colleagues.
Parts Dept. Manager November 2012 to CurrentOKK USA Corp － Glendale Heights, IL
Exclusively in charge of the parts for Honda for their plant in AL, OH, and KY by quoting, and obtaining, processing, and expediting their orders, and coordinating their inventory.
Improved customer care service by prioritizing critical customer orders and general stock parts by keeping close daily contacts with Japanese colleagues and being a rapport with freight forwarders to make sure that our shipment is cleared in a timely manner and delivered to our facility as scheduled.
Started business with an off-site warehouse in Illinois after research and having gotten a competitive storage and operation price to move, stock, and distribute OKK parts stock safely and effectively.
This led to open a business at their branch warehouse in Los Angeles, CA and Dallas, TX.
Sharing a web portal made it possible to monitor inventory at each branch, and place orders to our customers.
Re-activating the off-site warehouse in Laredo, TX and OKK owned in Canada, increasing sales out of Canada warehouse especially for the customers at near-by locations and starting sales out of Laredo, TX which was completely inactive in the last 3 years for the customers nationwide in USA.
Led the Parts Department to increase sales growth from 200K ~ 300K per month to 580K per month average.
Finished 2014 with exceeding the sales quota, $520K in first half and $600K in second half every month including all-time high record in August, averaging 580K per month in 2015, and continuing reaching 600K sales per month in 2016.
August 2010 to April 2012Marubeni Transport Service Corp － Arlington Heights, IL
Import & Export (Ocean & Air) Operation Manager.
Supervised the over-all operations of both import and export both ocean and air and made sure staffs will grow to serve better for customers.
Acclaimed by customers for improvement in accuracy and efficiency of deliveries by carrying out project cargoes, and any urgent situation such as diversion, trans-loading, both team and single drive to their door.
Established good relationships with vendors to get competitive rates for the customers and contributed to cost reduction which led to increase a margin of profit for Ocean import shipment.
Import & Export (Ocean & Air) Branch Manager October 2005 to May 2010Top Container Line, Inc － Itasca, IL
Accomplished the goal to make 3~4 consolidation containers weekly to Japanese destinations as Tokyo, Yokohama, Osaka, and Nagoya, and started an export consolidation to Hong Kong and maintain to ship out 1 x 40' mostly, occasional 1 x 20' every week.
Reduced damage claims by creating efficient loading lists and working with the warehouse people for smooth loadings.
Obtained new businesses by keeping good communications with the agents in Asian countries and contributed to sales expansion.
Established good relationships with vendors for cost reductions and enhanced the service to the customers to obtain their trust.
Confronted damage claims by working with a cargo analyst at the warehouse to keep businesses.
Succeeded negotiations with steamship lines for ocean freight to set up selling rates for customers and overseas agents.
Took charge of handling air export shipments as a TSA approved individual, and secured a major customer to obtain weekly air export up to 6,000kgs to Tokyo, Japan.
Major Work Experience in Japan / OMRON KURAYOSHI Inc.
Electronic Manufacturer) Overseas Coordinator Secured a major Spanish customer from switching to another manufacturer by negotiating product cost reduction.
Succeeded in delivering a rushed product to save a U.S.
customer from a factory shut-down that would lead to a massive lay-off.
Praised by the company president and mentioned in the company newsletter for exceeding expectation to establish an excellent Customer Relations.
Planner Took charge of handling shipment of the products, promoting new products, controlling productions and expediting the delivery.
Received MVP award for successfully expediting to deliver on time.
Established good daily communications and coordinated sales transactions with domestic sales branches nationwide in Japan.
Bachelor's Degree : International BusinessPace UniversityInternational Business
Diploma : Automated Office TechnologyWESTERNBUSINESS COLLEGE － Portland, ORGPA: Top 10-Key student in speed and accuracyAutomated Office Technology Top 10-Key student in speed and accuracy
Associate of Arts : American-English LiteratureKansai Junior College of Foreign Languages － Osaka, JapanAmerican-English Literature
Bilingual in English and Japanese
analyst, competitive, CA, cost reduction, Customer Relations, customer care, delivery, English, inventory, Japanese, negotiating, negotiations, newsletter, profit, rapport, read, research, selling, sales, Spanish, web portal