Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Adaptable Paralegal with an enthusiastic attitude and talents in; strategic planning, time management, verbal, and written communication and organization. Charming personality coupled with 2 years experience in law, and 5 plus years working and assisting the public.

Manages highly confidential information with professionalism and integrity.

Forward thinking and resourceful, with quick learning skills and the ability to

make decisions and solve problems under pressure.

  • Decision Making
  • Critical Thinking
  • Legal Correspondence
  • Legal Research
  • Case Summaries
  • Microsoft Office
  • Relationship Building
  • Complex Problem Solving
  • Legal Terminology
  • Dependable and Reliable
  • Civil Law
  • Document Preparation
  • Billing Statements
  • Client Support
  • Proofreading and Editing
  • Data Archiving
  • Data Confidentiality
  • Schedule Coordination
  • Employee Training
  • Administrative Support
  • Appointment Setting
  • Court Document Filing
  • Customer Service
  • Task Prioritization
  • Staff Management
  • Verbal and written communication
  • Search Engine Optimization
  • Collaboration
Work History
05/2019 to Current
Paralegal Delaware North Companies Springfield, MO,
  • Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.
  • Drafted correspondence and documentation and distributed the same to appropriate parties.
  • Conducted detailed client intakes and entered information into company database.
  • Prepared pleadings.
  • Conferred with clients and other involved parties to gather and track case information.
  • Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Communicated pertinent information to clients via phone, email and mail.
  • Communicated with outside vendors on behalf of attorneys and legal departments.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Trained and managed 5 employees in best practices and protocols to realize maximum productivity.
  • Developed relationships among lawyers to facilitate knowledge-sharing and expertise.
  • Developed and managed up to 55 Personal Injury/Labor Law cases over 2 years.
  • Aided 4 legal crews by researching records and documents for case details.
  • Developed and promoted firm online systems and liaised with users to gather feedback. (Podium)
  • Answered anywhere from 5-15 client calls per day and responded to inquiries, using open-ended questioning skills to attain applicable information.
  • Directed and coordinated law office activities, including service of subpoenas and scheduling of depositions.
  • Mitigated legal team's workload by reviewing and evaluating legal documents, including discovery materials and contracts.
  • Supervised appointment scheduling for 2 attorneys and made adjustments and changes through Smart Advocate application.
  • Accurately handled data entry for countless clients into company-based software over the course of my employment.
  • Drafted, signed and certified key legal documents for judicial review.
  • Drafted legal paperwork for the attorney such as; pleadings, subpoenas, affidavits of service, Certificate of Readiness, etc.
  • Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial.
  • Produced documents and created audio and visual media for presentation.
  • Completed electronic court filings at state and federal levels.
03/2018 to 05/2019
Manager Securitas Security Services Usa, Inc. Portsmouth, VA,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Hired, trained and mentored staff to maximize effectiveness.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage. Would hand alter garments in store to avoid corporate sending replacement garments on trucks to our stores.
  • Facilitated change management activities for department and staff of 4 individuals.
  • Approved regular payroll submissions for 4 employees within our software.
  • Demonstrated new products, procedures and techniques to employees.
  • Propelled continuous improvements and strategically capitalized on current market trends, resulting in my store being the top earner for our territory.
  • Assessed financial statements and commission/sales reports to evaluate individual performance, develop targeted improvements and implement changes resulting in an overall improvement of retail sales.
  • Oversaw and optimized work of 4 employees performing high-quality work. (ie. booking weddings, measuring and fitting guests, selling retail menswear as opposed to pushing rentals)
  • Prepared and recommended long-range plans for development of retial department.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Developed and maintained relationships with customers and suppliers through continual communication and planning. (i.e. email, telephone communication, in person appointments)
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited and developed 3 employees for our store, including the assistant manager who took over when I left.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Trained new employees in specific job requirements.
  • Recorded inventory sales into organization's weekly income report.
12/2016 to 03/2018
Office Manager United Way Of America Everett, WA,
  • Completed bi-weekly payroll for 2 employees.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Prepared daily invoices to assist owner with key decision making and strategic operational planning for the weekly/monthly schedule.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using quickbooks and excell.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Analyzed and solved multi-faceted problems with clients and supplies that effected the owner.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Arranged house calls and estimates between clients and the owner.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Performed billing, collection and reporting functions for office generating over $100,000.00 annually.
  • Interceded between owner and laboer during arguments and diffused tense situations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Expected in
No Degree: Criminal Justice
Corning Community College - Corning NY,

Was forced to leave after a semester and a half after an unfortunate siltation. I was physically assaulted by another student on campus and the college would not enforce an order of protection and could not offer any sort of protection for me. I was only 17 at the time and was pulled from school.

Expected in 06/2013
High School Diploma:
Dundee Central School - Dundee, New York,

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School Attended

  • Corning Community College
  • Dundee Central School

Job Titles Held:

  • Paralegal
  • Manager
  • Office Manager


  • No Degree
  • High School Diploma

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