Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Professional and well-grounded team member with superior clerical skills, loaded with a wide variety of knowledge and expertise in multiple areas. Careful Clerical Assistant with distinguished history of working hard for best-in-class service and maintaining professionalism in difficult situations. Known for maintaining calm and pleasant demeanor under extreme pressure. Dedicated to solutions-oriented problem-solving. Kind and personable with great attention to detail.

Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including any money management or cashier involvement. Retail experience with a knowledge and understanding of customer/client relations and how vital that is to a company.

Dedicated and hardworking and driven to tackle various tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups.

  • POS systems
  • Payment processing
  • Cash drawer balancing
  • Cash register operation
  • Staff mentoring
  • Merchandise restocking
  • Credit and cash transactions
  • Cash management
  • Customer greeting
  • Customer assistance
  • Loss prevention
  • Estate tax returns
  • Superb legal research skills
  • Bankruptcy law
  • Expertise in legal proceedings
  • Understands confidentiality
  • Conflict mediation
  • National Federation of Paralegal Associates
  • Risk management
  • Civil Litigation
  • Team-oriented
  • Office administration
  • Legal research
  • Expert in bankruptcies
  • Strong research skills
  • Troubleshooting complex problems
  • Project management
  • Inventory control
  • File and Records Management
  • Document control support
  • Conflict resolution
  • CPR certified
  • Problem-solver
  • Ethical standards
  • Policy reinforcement
  • Effective planning
  • Ability to advise
  • Assertive
  • Collaborator
  • Mediation
  • Team building
  • Quality assurance
  • Inventory management
  • Technical support
  • Recordkeeping
  • Budgeting
  • Training
  • Data entry
  • MS Office
  • Documentation
  • Scheduling
  • Time management
  • Strategic planning
  • Administrative support
  • Billing and invoicing
  • Document control
  • Scheduling and calendar management
  • Professional and mature
  • Spreadsheet development
  • Database entry
  • Billing and coding
  • Transcribing correspondence
  • Document editing
  • Advanced MS Office Suite knowledge
  • Scanning and copying
  • Team collaboration
to Paralegal Earth Fare, Inc | Seminole, FL,
  • Assisted in elements of civil litigation, including initiating and responding to claims, gathering and presenting evidence and client counseling.
  • Participated in client interviews, observed questioning process and took notes to document information.
  • Studied and differentiated government and judicial structures at federal and state levels to provide legal team with information on statutes, regulations, arbitration concepts and negotiation techniques.
  • Filed pleadings and required paperwork with court clerk according to strict deadlines.
  • Consulted with clients, witnesses and legal professionals to define and document case details.
  • Drafted motions, briefs and other legal documents associated with litigation process.
  • Organized exhibits for trial, preparing materials and supporting documentation for easy display and admittance.
  • Used various data bases to input and maintain client data with high degree of accuracy.
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Produced well-researched and articulate legal briefs, pleadings and statements.
  • Researched legal authority and black letter law to compare case facts patterns to precedential cases and determine probable outcomes.
  • Worked with attorneys and case reviewers to resolve legal complaints.
  • Exceeded specific team goals and resolved time-sensitive issues by partnering with staff to share and implement project initiatives.
  • Identified and analyzed legal documents, discovery documents and contracts.
  • Assembled and organized facts, data and information on programs as background intelligence for meetings, hearings, briefings and reports.
  • Responded quickly to client calls and inquiries, asking open-ended questions to deliver applicable information.
  • Used online databases such as WestLaw and LexisNexis to examine secondary sources, statutory law, case law and federal and state regulations.
  • Assisted attorneys with trial preparation, developed trial exhibits, responded to motions and organized documents for trial discovery.
  • Coordinated with multiple departments regarding responsive documents and document retention.
  • Reduced workflow downtime by effectively organizing and managing client billing and case management files.
  • Interpreted different types of substantive law, including criminal law, domestic relations, real property law and bankruptcy.
  • Managed trial calendar, judicial calendar and master calendar for attorney.
  • Assisted in preparing wills and real estate closings.
  • Scheduled appointments for attorney and made adjustments and changes when applicable.
to Residential Monitor Porter-Leath | Frayser, TN,
  • Conducted rounds of rooms and building to check on compliance and safety issues, including unlocked windows, propped open doors and overall welfare of clients.
  • Distribution of medication.
  • Maintain log to ensure proper communication between staff members.
  • Answer multi-line phone and direct calls accordingly.
  • Recieve resident concerns and educate on changes to policies and procedures.
  • Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Completed daily resident welfare checks and coordinated with facility staff to ensure resident needs were met.
  • Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Helped residents living with [Type] and [Type] conditions with personal needs.
to Cashier Goodwill Industries Of Southeastern Michigan | Morenci, MI,
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed returned items in accordance with store policy.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
Education and Training
Expected in 05/2017 Bachelor of Science | Paralegal Science Eastern Kentucky University, Richmond, KY GPA:
Expected in 01/2009 Associate of Arts | Human Services Bluegrass Community And Technical College, Lexington, KY GPA:

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Resume Overview

School Attended

  • Eastern Kentucky University
  • Bluegrass Community And Technical College

Job Titles Held:

  • Paralegal
  • Residential Monitor
  • Cashier


  • Bachelor of Science
  • Associate of Arts

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