Microsoft, Word, and Excel software proficiency Training and development
High customer service standards
Service solutions expert
Dedicated to process improvement
Conflict resolution proficiency
Devoted to data integrity
Strong problem solving ability
Proficient with Microsoft Office Suite
Supervised material flow, storage and global order fulfillment. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Reported inventory balances and cycle counts in both the ERP and WMS systems. Followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Removed pallets, freezer boxes and damaged products from returning trailers. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Packed containers and re-packed damaged containers.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Provided cross training to  staff members. Properly directed inbound calls in phone queues to improve call flow.
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