Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.Seasoned customer service specialist with background in providing advice on diverse customer situations.Results-oriented with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.

Microsoft, Word, and Excel software proficiency Training and development

High customer service standards

Service solutions expert

Dedicated to process improvement

Conflict resolution proficiency

Devoted to data integrity

Strong problem solving ability

Negotiation competency

Troubleshooting skills

Telecommunications knowledge

Proficient with Microsoft Office Suite

Work Experience
Packer, 07/2016 - 02/2017
Sealed Air Corporation Minneapolis, MN,

Supervised material flow, storage and global order fulfillment. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Reported inventory balances and cycle counts in both the ERP and WMS systems. Followed proper selection procedures as established by the company. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Verified and recorded the count and condition of cargo received. Removed pallets, freezer boxes and damaged products from returning trailers. Banded, wrapped, packaged and cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate. Packed containers and re-packed damaged containers.

Call center rep., 08/2015 - 06/2016
Federal Realty Investment Trust San Jose, CA,

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Provided cross training to [3] staff members. Properly directed inbound calls in phone queues to improve call flow.

Production Assistant, Machine Operator, 11/2014 - 01/2015
Yale-New Haven Health Wallingford, CT,
  • Operated equipment safely and efficiently at all times.
  • Maintained a steady flow of material through production lines by keeping production charge lines loaded and discharge racks unloaded.Loaded proper materials while abiding by all safety and legal standards.
  • Operated and maintained a forklift truck in a safe and efficient manner.
  • Adjusted machine feed and speed if machine malfunctioned.
  • Changed equipment over to new product.
  • Started machine operations by inserting control instructions into control units.
  • Inspected finished products for quality and adherence to customer specifications.
Administrative Assistant, 03/2009 - 11/2013
Lineage Logistics Brooklyn, NY,
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily inquiries.Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution.Supervised and trained admitting, billing and collection staff.Created databases and spreadsheets to improve inventory management and reporting accuracy.Improved communication efficiency as primary liaison between departments, clients and vendors.Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and handwritten notes.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.
Teacher, 01/2005 - 02/2010
Q J Security Service City, STATE,
  • Applied progressive teaching principles to a class of 29 students, improving standardized tests scores by 17% in six-month period.
  • Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
  • Performed student background reviews to develop tailored lessons based on student needs.
  • Developed, administered and corrected tests and quizzes in a timely manner.
  • Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students.
  • Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty.
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.
  • Designed lesson plans focused on age and level-appropriate material.
Owner/Operator, 03/2003 - 08/2010
His And Hers Barber Salon City, STATE,
  • Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.
  • Entered revenue and expense transactions and prepared expense reports.
  • Tracked and evaluated staff performance, and handled all promotions and terminations.
  • Created annual wage benefit reports for each employee.
  • Examined hair texture and condition to determine appropriate treatment.Promoted and sold salon services and products.Educated guests on proper hair care.Recommended home care hair regimens and treatments.Used state-of-the-art techniques in coloring and treating hair.Set up workstation and treatment room with necessary products, equipment and supplies.Addressed inappropriate guest behavior by stopping service and informing a supervisor.Employed a variety of hair style techniques, including curling and straightening.Promptly fielded all incoming phone calls and scheduled appointments.Operated cash register to receive payments from customers.Kept current on hair products and their chemical composition, structure and properties.Conducted weekly salon inventory.Briefed employees about the salon's success and announced monthly sales goals.Created repeat business by developing long-term relationships with regular customers.Mentored new staff to enhance salon development and increase productivity.Supervised front end of the store and coordinated employee schedules.Pre-booked appointments to guarantee repeat business.Politely answered the phone and scheduled appointments for clients.Gained a solid expertise working with artificial hair.Sanitized workstations and salon equipment for safety purposes.
Security Guard, 01/2003 - 04/2006
Pinkerton Security Services City, State,
  • Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.Reported all incidents, accidents and medical emergencies to law enforcement.Responded quickly to medical emergencies, bomb threats and fire alarms.Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.Issued security badges and visitor passes to all guests.Investigated calls and complaints involving fire, theft, accident and hazard reports.Checked passes and credentials of persons seeking to enter the property.Inspected parking lot to verify that vehicles were properly parked and displayed parking permits.Continuously monitored security cameras and fire, building and alarm systems.Interviewed, questioned and conducted undercover surveillance operations.
Education and Training
: Cosmetology, Expected in 1999
Alameda Beauty College - Alameda, CA
Associate of Arts: Child Development Counseling and Social Work, Expected in 2002
Merritt College - Oakland, CA
Child Development Counseling and Social Work
administrative, art, attention to detail, billing, business plan, cash register, conferences, Conflict resolution, creativity, clients, Client relations, customer satisfaction, databases, dictation, doors, expense reports, fashion, faxes, forklift, home care, inventory management, inventory, law enforcement, legal, lesson plans, lesson plans, notes, Marketing, materials, medical emergencies, meetings, Excel, mail, office, windows, Word, neat, Persuasive, cameras, processes, progress, quality, receptionist, reception, reporting, safety, sales, sales and engineering, Scheduling, spreadsheets, supervisor, teaching, Team management, telephone, phone, composition
Activities and Honors

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School Attended

  • Alameda Beauty College
  • Merritt College

Job Titles Held:

  • Packer
  • Call center rep.
  • Production Assistant, Machine Operator
  • Administrative Assistant
  • Teacher
  • Owner/Operator
  • Security Guard


  • Associate of Arts

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