I am an eager and motivated individual, with the ability to maintain great employee and customer relations. I am looking for an amazing company that I can become part of the team and build a strong foundation with.
Skills
Excellent customer satisfaction
Leadership and management
Cleanliness and safety
Hiring a great staff
Completing all tasks and paperwork
Organization
Education and Training
Santa Barbara Business College - BakersfieldBakersfield, CAExpected in 06/1986 ā āAssociate of Applied Science:Micro Computer Accounting - GPA:
East Bakersfield High SchoolBakersfield, CAExpected in 06/1981 ā āHigh School Diploma: - GPA:
Experience
The Realreal, Inc. - Packer San Jose, CA, 12/2019 - Current
Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
Accomplished production goals by working with speed and accuracy.
Completed regular line checks to maximize quality assurance.
Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Monitored all FOH staff certifications to ensure compliance with industry standards.
Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Controlled and maintained labor costs through careful scheduling.
Assigned work tasks and activities, prepared schedules and managed staffing.
Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Handled complaints, settled disputes and resolved customer conflicts.
Maximized profit and revenue through upselling and cross-selling techniques.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Enforced employee image and grooming standards.
Received, organized and rotated paper goods and food ingredients.
Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
Managed all front of house certifications and re-certifications.
Lodging Dynamics - Front Desk Agent Fort Lauderdale, FL, -
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Set guest and group reservations and processed check-ins and check-outs.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Stayed current on local attractions and special events to help guests with entertainment options.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Monitored reservations to track incoming parties and special events.
Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Managed customer complaints and rectified issues to complete satisfaction.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Pleasantly answered phone calls and routed to proper guest or department.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Posted charges, updated accounts and issued bills to departing guests.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Secured guest valuables in main safe or individual boxes.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Residence Inn - Food and Beverage Supervisor City, STATE, -
Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
Coordinated preparation of customer meals and monitored food handling for safety purposes.
Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Priced and ordered food products, kitchen equipment and food service supplies.
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