LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

I am an eager and motivated individual, with the ability to maintain great employee and customer relations. I am looking for an amazing company that I can become part of the team and build a strong foundation with.

Skills

Excellent customer satisfaction

Leadership and management

Cleanliness and safety

Hiring a great staff

Completing all tasks and paperwork

Organization

Education and Training
Santa Barbara Business College - Bakersfield Bakersfield, CA Expected in 06/1986 Associate of Applied Science : Micro Computer Accounting - GPA :
East Bakersfield High School Bakersfield, CA Expected in 06/1981 High School Diploma : - GPA :
Experience
The Realreal, Inc. - Packer
San Jose, CA, 12/2019 - Current
  • Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards.
  • Accomplished production goals by working with speed and accuracy.
Travel + Leisure Co. - FOH Manager, Assistant Kitchen Manager
Daytona Beach, FL, -
  • Completed regular line checks to maximize quality assurance.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Monitored all FOH staff certifications to ensure compliance with industry standards.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
  • Controlled and maintained labor costs through careful scheduling.
  • Assigned work tasks and activities, prepared schedules and managed staffing.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Maximized profit and revenue through upselling and cross-selling techniques.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Enforced employee image and grooming standards.
  • Received, organized and rotated paper goods and food ingredients.
  • Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
  • Communicated clear and consistent messages regarding service goals to servers, bartenders and hosts.
  • Managed all front of house certifications and re-certifications.
Lodging Dynamics - Front Desk Agent
Fort Lauderdale, FL, -
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Monitored reservations to track incoming parties and special events.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Pleasantly answered phone calls and routed to proper guest or department.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Secured guest valuables in main safe or individual boxes.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Residence Inn - Food and Beverage Supervisor
City, STATE, -
  • Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Priced and ordered food products, kitchen equipment and food service supplies.

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Resume Overview

School Attended

  • Santa Barbara Business College - Bakersfield
  • East Bakersfield High School

Job Titles Held:

  • Packer
  • FOH Manager, Assistant Kitchen Manager
  • Front Desk Agent
  • Food and Beverage Supervisor

Degrees

  • Associate of Applied Science
  • High School Diploma

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