Self-directed and always seeking new skills, behaviors and knowledge to increase personal performance capabilities rather than passively complying with instructions or assignments. Innovative vision creator who demonstrates independent thinking and calculated risk taking by challenging the status quo and accepting occasional setbacks and failures for future success. Customer driven with the proven ability to maintain and recover business by practicing active listening to identify the client's needs and understanding how maintaining strong, ongoing relationships positively influences loyalty that leads to retention which causes growth. Excellent communicator with a passion for driving business and improving growth by having a strong understanding the customer and focusing their expectations and core values towards the overall vision of an organization to develop successful innovative business solutions.
P&C Data RepApr 2014 to Current Horace Mann Insurance － Springfield, IL
Coordinated the investigation, evaluation, negotiation and settlement of multiple total loss claims which significantly impact the success and financial well-being of the organization
Interacted and built strong relationships with external customers, businesses and third party vendors through preferred channels of verbal and written communication
Conducted a high degree of accuracy and detailed file documentation and maintenance in a high-paced office environment to improve the organization's compliance with federal and state regulations and handling multiple states or regions
Utilized listening and observational skills to identify the needs and wants of the company's customer demographic to build a bridge between our process and what is important to our clients to better meet their expectations of service
Consistently increased personal understanding and knowledge in all areas of the industry to effectively address technical questions and guide customers through the claims process in a caring and professional manner
Demonstrated exceptional interpersonal skills and the ability to use adaptive communication and negotiation strategies to handle objections from distraught clients in high stress situations in a positive and informative manner * Acted as a liaison between school district business partners, clients and field force as well as home office employees in various levels of leadership * Managed control reports for reconciliation items, client advocacy and audits * Responsible for maintaining an in-depth knowledge of all products to provide excellent service and ensure the use of proper processes when assisting other departments as needed * Developed and maintained a network of contacts to foster cooperation and collaborative decision making among stakeholders with diverse backgrounds and interest to improve the overall satisfaction of School Services functions * Maintained a high degree of accuracy when entering new or updating existing business partner and client data in the administration system * Responsible for maintaining a high level of flexibility and proactive problem solving to manage the various needs of our school districts as well as possess the interpersonal skills to accommodate various personality types and develop a strong rapport * Involvement with the development of special department incentives and training regarding payroll billing * Identified the need for a point of reference for school district administration and developed a reference guide to improve ease of use which resulted in a newly adopted business practice for all Advocates
Prepared all service related data for system entry by converting information to the appropriate codes
Entered and verify data into the Auto or Property system while adhering to Underwriting guidelines
Handled manual calculations of premiums and verified system accuracy
Navigated multiple systems such as CICS, VIP Workflow, Gauss, etc simultaneously
Communicated identified problems and provided daily production reports to management
Completed work in compliance with quality and quantity production standards
Clerical AccountingAug 2010 to Aug 2011 Springfield Clinic － Springfield, IL* Made calls to outside businesses to follow up on the receipt of billing statements * Distributed of AP invoices * Responsible for entering auto-load invoices/bills * Sent out price differences for administrative approval * Regular use of Microsoft Excel spreadsheets to maintain and present data reports to management * Maintained records of Accounts Payable scanned invoices for auditing purposes
Bachelor's, Interpersonal Communications, Business ManagementLincoln Land Community College － Springfield, IL, USJune 2009-Current Lincoln Land Community College Springfield, IL Currently working towards a Bachelor's Degree in Interpersonal Communications with a Minor in Business Management.
April 2014-Current Licensed Total Loss Adjuster Horace Mann Insurance Springfield, IL
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Companies Worked For:
Horace Mann Insurance
Lincoln Land Community College
Job Titles Held:
P&C Data Rep
Bachelor's , Interpersonal Communications, Business Management
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