SEARCH

Owner/Head Coach Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
OWNER/HEAD COACH
Professional Summary
Utilize my 15 years of experience in business and leverage the education and experience gained in management to secure a position to grow professionally and help to successfully provide efficient performance results for the team. USA Weightlifting: Level 1 Sports Performance Coach National Academy of Sports Medicine: Certified Personal Trainer, Fitness Nutrition Specialist Skills & Abilities Management Results driven motivator. Strong belief in supporting the team with all the skills and abilities to perform their jobs at a high level. Hiring and onboarding motivated team members who have the will to learn and be coached. Communication Led peer groups as a Senior Manager and developed mentoring role to Peer group. Organized and Led weekly support and review calls. Supported Senior leadership in meeting presentation delivery and material creation for presentations. Leadership Managed teams from 2 team members to 100 team members and led growth in all departments overseen. Leader led results that have driven growth for organizations financially and team members professionally.
Skills
  • Accounting, Materials
  • Accounts payable, Meetings
  • Streamline, Merchandising
  • Bank reconciliations, Excel
  • Bookkeeping, Mail
  • Budgeting, Office
  • Budget, Payroll
  • Call Center, Payroll processing
  • Closing, Personnel
  • Coach, Personnel management
  • Conflict resolution, Pivot tables
  • Contracts, Policies
  • Negotiating contracts, Pricing
  • Conversion, Program planning
  • Crystal reports, Programming
  • Clients 1, Progress
  • Customer satisfaction, Quality
  • Customer service, Recruiting
  • Databases, Recruitment
  • DC, Reporting
  • Decision making, Sales
  • Destiny, Sales and management
  • Direct mail, Scheduling
  • Disaster Recovery, SQL
  • Edit, Staff development
  • Employee training, Staffing
  • Senior Management, Statistics
  • Facilities maintenance, Trainer
  • Fast
  • Finance
  • Financial
  • Financial statements
  • Forecasting
  • Human resources and management
  • Innovation
  • Inventory
  • Leadership
  • Regulatory compliance
  • Manufacturing process
  • Marketing
Work History
Owner/Head Coach, 05/2018 to Current
Fireborne ATHLETICS
  • Manage and operate Fitness/CrossFit studio in all aspects; including sales, operations, finance, marketing, events planning, member relations.
  • Design fitness programming in line with CrossFit methodology to help members progress and reach their goals.
  • Onboard new members with fitness, health and nutrition consultations and complete movement assessments.
  • Develop personalized individual fitness/nutrition programming and train clients 1 on 1.
Senior General manager, 08/2015 to 05/2018
Gold's Gym International
  • Led the largest club in the DC Region to profitability through effective financial and personnel oversight.
  • Promoted to Olney after leading Silver Spring to never before seen month to month growth and financial success.
  • Led weekly and monthly peer meetings and act as peer leader in the District.
  • Supported additional clubs to onboard new General Managers and coach current General Managers.
  • Managed all facets of the business to include customer satisfaction, effective recruitment and selection, proper training of staff, personnel issues, sales and membership solicitation, facility cleanliness all while ensuring that the club is achieving projected sales goals and other established goals.
  • Managed performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
  • Program planning duties including cost planning and scheduling.
  • Manage, monitor and evaluate the performance of all gym related managers.
  • Provide high quality customer service in a fast paced, energetic environment through personal actions and staff development.
  • Provided effective decision making across all areas of the business.
  • Hire, train and schedule all gym level staff.
  • Delegate, monitor and evaluate responsibilities of team member's in the club.
  • Facilitate and initiate company-wide initiatives.
  • Effectively communicate and lead roll-out of new plans and programs.
  • Lead weekly GM Production reporting call for the DC District to review performance metrics and communicate best practices.
Marketing manager, 08/2011 to 08/2015
New Penn financial, LLC
  • Manage complex process of direct mail marketing for all Call Center branches nationwide.
  • Averaging 1MM pieces per month.
  • Analyze direct mail data to forecast future campaigns to improve marketing results and penetration.
  • Manage $500,000 monthly direct mail budget for 11 Call Centers nationwide resulting in monthly loan volume exceeding $200,000,000.00.
  • Create reports to analyze campaigns, costs and performance in order to evaluate campaign effectiveness.
  • Pulling SQL queries, creating excel reports, running pivot tables, combining Destiny Crystal reports with Leads360/Velocify reports to analyze response and conversion.
  • Interface with Senior Management to personally review and analyze the effectiveness of the direct mail campaigns, target markets, conversion data and cost effectiveness.
  • Oversee marketing production and accuracy of mail list purchase.
  • Create campaigns, format data, and review and approve proofs and track response data.
  • Continually seeking to improve existing workflows/procedures and streamline the manufacturing process including, reducing steps, simplifying requirements and shortening overall timeline without increasing risk.
  • Serve as a resource and coach to each employee to help them reach their full potential by sharing insight, knowledge and expertise while encouraging staff to expand their knowledge of skill sets.
  • Provided a forum for employee innovation and measured risk taking.
  • Managed budget, executed tasks, reconciled invoices and maintained vendor relationships.
Office Manager, 05/2009 to 08/2011
  • Oversee daily operations of 50 employee branch.
  • 90% call center sales staff and 10% operations staff.
  • Maintain marketing, appraisal, case number, 4506T, commissions, personnel data and other databases.
  • Manage compliance department - review and interpret policies and procedures to meet company and regulatory guidelines.
  • Ensure document accuracy and legality.
  • Manage timeline for regulatory compliance.
  • Review pipelines and conversion data with Senior Management for marketing, staffing and budget forecasting.
  • Review and approve monthly commission statements for all sales and management teams.
  • Review and edit employee training materials and policies.
  • Process and edit employee training materials and policies.
  • Process and track loan specific products that are or required to complete the transaction.
  • Manage time and attendance or personnel, staffing and scheduling.
  • Organize office events and functions.
  • Operations manager | olney toys, llc.
08/2007 to 05/2009
  • Review sales, receipts, deposits and transaction details.
  • Annual sales exceeding $1,000,000.00.
  • Forecasting and budgeting for inventory and staffing.
  • Processing and merchandising of inventory.
  • The store worked on a 50% margin which allowed the budget of annual inventory to reach $500,000.00.
  • Completed register audits on a daily basis and inventory audits annually.
  • Personnel management, staffing, scheduling and training.
  • Averaged 14 employees at any point in the year that were trained on-site daily when hired.
  • Held staff meetings quarterly.
  • Payroll processing, inventory testing and ordering.
  • Attended yearly convention to test, review and order inventory.
branch manager, 01/2005 to 07/2007
1st financial, inc
  • Developed, administered and supervised all financial, accounting, marketing, human resources and management strategies and decisions.
  • Reviewed production pipelines with all levels of staff.
  • Reviewed and analyzed conversion statistics to improve and forecast marketing and staffing.
  • Reviewed and approved the final closing statements for files before settlement.
  • Created and reviewed audit policies and procedures in order to prepare for regulatory audits.
finance manager/office manager, 05/2003 to 01/2005
1st financial, inc
  • Responsible for bookkeeping, accounts payable, receivable, bank reconciliations and financial statements.
  • Tracked and calculated commissions and standard payroll.
  • Processed through time and labor system.
  • Responsible for recruiting, interviewing and negotiating contracts for new hires.
  • Trained new hires on policies, procedures and systems.
  • Administered health care plan and 401k plan.
  • Created the company's first policy and procedure manual.
  • Oversaw individual licensing procedures.
  • Oversaw marketing campaigns - analyzed data and results, forecasted and designed materials and negotiated vendor contracts and pricing.
  • Managed any staff conflict resolution.
Education
Leadership/Planning/Operations/Marketing/Finance/Consumer Behavior Graduate Certificate: Homeland Security Management, 12/2010
Bachelor of Science: Business Administration, Economics, 05/2003
Frostburg state University
Physical Security/Policy Ethics/Disaster Recovery Certifications CrossFit: Level 1 Trainer
Work History
Owner/Head Coach, 05/2018 to Current
Fireborne ATHLETICS
  • Manage and operate Fitness/CrossFit studio in all aspects; including sales, operations, finance, marketing, events planning, member relations.
  • Design fitness programming in line with CrossFit methodology to help members progress and reach their goals.
  • Onboard new members with fitness, health and nutrition consultations and complete movement assessments.
  • Develop personalized individual fitness/nutrition programming and train clients 1 on 1.
Senior General manager, 08/2015 to 05/2018
Gold's Gym International
  • Led the largest club in the DC Region to profitability through effective financial and personnel oversight.
  • Promoted to Olney after leading Silver Spring to never before seen month to month growth and financial success.
  • Led weekly and monthly peer meetings and act as peer leader in the District.
  • Supported additional clubs to onboard new General Managers and coach current General Managers.
  • Managed all facets of the business to include customer satisfaction, effective recruitment and selection, proper training of staff, personnel issues, sales and membership solicitation, facility cleanliness all while ensuring that the club is achieving projected sales goals and other established goals.
  • Managed performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
  • Program planning duties including cost planning and scheduling.
  • Manage, monitor and evaluate the performance of all gym related managers.
  • Provide high quality customer service in a fast paced, energetic environment through personal actions and staff development.
  • Provided effective decision making across all areas of the business.
  • Hire, train and schedule all gym level staff.
  • Delegate, monitor and evaluate responsibilities of team member's in the club.
  • Facilitate and initiate company-wide initiatives.
  • Effectively communicate and lead roll-out of new plans and programs.
  • Lead weekly GM Production reporting call for the DC District to review performance metrics and communicate best practices.
Marketing manager, 08/2011 to 08/2015
New Penn financial, LLC
  • Manage complex process of direct mail marketing for all Call Center branches nationwide.
  • Averaging 1MM pieces per month.
  • Analyze direct mail data to forecast future campaigns to improve marketing results and penetration.
  • Manage $500,000 monthly direct mail budget for 11 Call Centers nationwide resulting in monthly loan volume exceeding $200,000,000.00.
  • Create reports to analyze campaigns, costs and performance in order to evaluate campaign effectiveness.
  • Pulling SQL queries, creating excel reports, running pivot tables, combining Destiny Crystal reports with Leads360/Velocify reports to analyze response and conversion.
  • Interface with Senior Management to personally review and analyze the effectiveness of the direct mail campaigns, target markets, conversion data and cost effectiveness.
  • Oversee marketing production and accuracy of mail list purchase.
  • Create campaigns, format data, and review and approve proofs and track response data.
  • Continually seeking to improve existing workflows/procedures and streamline the manufacturing process including, reducing steps, simplifying requirements and shortening overall timeline without increasing risk.
  • Serve as a resource and coach to each employee to help them reach their full potential by sharing insight, knowledge and expertise while encouraging staff to expand their knowledge of skill sets.
  • Provided a forum for employee innovation and measured risk taking.
  • Managed budget, executed tasks, reconciled invoices and maintained vendor relationships.
Office Manager, 05/2009 to 08/2011
  • Oversee daily operations of 50 employee branch.
  • 90% call center sales staff and 10% operations staff.
  • Maintain marketing, appraisal, case number, 4506T, commissions, personnel data and other databases.
  • Manage compliance department - review and interpret policies and procedures to meet company and regulatory guidelines.
  • Ensure document accuracy and legality.
  • Manage timeline for regulatory compliance.
  • Review pipelines and conversion data with Senior Management for marketing, staffing and budget forecasting.
  • Review and approve monthly commission statements for all sales and management teams.
  • Review and edit employee training materials and policies.
  • Process and edit employee training materials and policies.
  • Process and track loan specific products that are or required to complete the transaction.
  • Manage time and attendance or personnel, staffing and scheduling.
  • Organize office events and functions.
  • Operations manager | olney toys, llc.
08/2007 to 05/2009
  • Review sales, receipts, deposits and transaction details.
  • Annual sales exceeding $1,000,000.00.
  • Forecasting and budgeting for inventory and staffing.
  • Processing and merchandising of inventory.
  • The store worked on a 50% margin which allowed the budget of annual inventory to reach $500,000.00.
  • Completed register audits on a daily basis and inventory audits annually.
  • Personnel management, staffing, scheduling and training.
  • Averaged 14 employees at any point in the year that were trained on-site daily when hired.
  • Held staff meetings quarterly.
  • Payroll processing, inventory testing and ordering.
  • Attended yearly convention to test, review and order inventory.
branch manager, 01/2005 to 07/2007
1st financial, inc
  • Developed, administered and supervised all financial, accounting, marketing, human resources and management strategies and decisions.
  • Reviewed production pipelines with all levels of staff.
  • Reviewed and analyzed conversion statistics to improve and forecast marketing and staffing.
  • Reviewed and approved the final closing statements for files before settlement.
  • Created and reviewed audit policies and procedures in order to prepare for regulatory audits.
finance manager/office manager, 05/2003 to 01/2005
1st financial, inc
  • Responsible for bookkeeping, accounts payable, receivable, bank reconciliations and financial statements.
  • Tracked and calculated commissions and standard payroll.
  • Processed through time and labor system.
  • Responsible for recruiting, interviewing and negotiating contracts for new hires.
  • Trained new hires on policies, procedures and systems.
  • Administered health care plan and 401k plan.
  • Created the company's first policy and procedure manual.
  • Oversaw individual licensing procedures.
  • Oversaw marketing campaigns - analyzed data and results, forecasted and designed materials and negotiated vendor contracts and pricing.
  • Managed any staff conflict resolution.
Skills
  • Accounting, accounts payable, streamline, bank reconciliations, bookkeeping, budgeting, budget, Call Center, closing, coach, conflict resolution, contracts, negotiating contracts, conversion, Crystal reports, clients 1, customer satisfaction, customer service, databases, DC, decision making, Destiny, direct mail, Disaster Recovery, edit, employee training, Senior Management, facilities maintenance, fast, Finance, financial, financial statements, Forecasting, human resources and management, innovation, inventory, Leadership, regulatory compliance, manufacturing process, marketing, materials, meetings, merchandising, excel, mail, office, payroll, Payroll processing, personnel, Personnel management, pivot tables, policies, pricing, Program planning, programming, progress, quality, recruiting, recruitment, reporting, sales, sales and management, scheduling, SQL, staff development, staffing, statistics, Trainer
    • Build Your Own Now

    DISCLAIMER

    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    Companies Worked For:

    • Fireborne ATHLETICS
    • Gold's Gym International
    • New Penn financial, LLC
    • 1st financial, inc

    School Attended

    • Frostburg state University

    Job Titles Held:

    • Owner/Head Coach
    • Senior General manager
    • Marketing manager
    • Office Manager
    • branch manager
    • finance manager/office manager

    Degrees

    • Leadership/Planning/Operations/Marketing/Finance/Consumer Behavior Graduate Certificate : Homeland Security Management , 12/2010
      Bachelor of Science : Business Administration, Economics , 05/2003
      Physical Security/Policy Ethics/Disaster Recovery Certifications CrossFit: Level 1 Trainer

    Similar Resumes

    View All
    Owner-&-Head-Coach-resume-sample

    Owner & Head Coach

    Off-Base CrossFit

    Del Rio, Texas