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Owner/General Manager Resume Example

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OWNER/GENERAL MANAGER
Experience
Owner/General Manager, 08/1998 to 11/2005
AdvanTech Business Services Incorporated – Des Plaines, Illinois
  • Assisted clients to achieve IT wishes & goals, given a desired specification.
Owner/General Manager, 11/2005 to 01/2005
Artisan Custom Cabinetry & Woodworking LLC – Des Plaines, Illinois
  • Led contractors to achieve client goals, within set budgets & deadlines.
05/1981 to 11/1994
  • Employed both full & part-time during college & after graduation.
  • Served as a Communications/Computer Systems Maintenance Officer in the USAFR.
  • Managed 40 people in 3 career fields & a $7MM budget.
Work History
Owner/General Manager, 11/2005 to 01/2005
Artisan Custom Cabinetry & Woodworking LLC – Des Plaines, Illinois
  • Led contractors to achieve client goals, within set budgets & deadlines.
Owner/General Manager, 08/1998 to 11/2005
AdvanTech Business Services Incorporated – Des Plaines, Illinois
  • Assisted clients to achieve IT wishes & goals, given a desired specification.
05/1981 to 11/1994
  • Employed both full & part-time during college & after graduation.
  • Served as a Communications/Computer Systems Maintenance Officer in the USAFR.
  • Managed 40 people in 3 career fields & a $7MM budget.
Education
MBA: Management Information SystemsUniversity of Illinois - Chicago
BA: Urban and Economic Geography
Summary
Master tradesman, desiring a return to the IT field, where I have an MBA & was only forced out due to the economic realities of the Bush Administration's first recession.
Highlights
  • Leadership Competencies
  • Business Continuity
  • Project Management
  • Change Management
  • ERP - Selection
  • Custom Application Development
  • Strategic Planning
  • EDI & Relational Database - Design & Use
  • Custom Internet Development
  • Chart of Accounts - Design
  • Office365, pcAnywhere, Project, VISIO and many others.
  • Databases/Accounting Systems: Access, SQL Server, QuickBooks, ACCPAC for Windows/F9.
  • Operating Systems: Windows 10, 8.X, 7.X.
  • Connectivity: Remote Access, Print Server Cards, Switches, Firewalls, Radio LAN Wireless Bridge, TCP/IP v 4.& 6, Integrated Services Digital Network (ISDN), Dedicated T1 & T3 Circuits, Digital Subscriber Lines & Ethernet.
  • Management Methodologies: Total Quality Management (TQM), Computer Security, & TEMPEST.
  • Accounting Systems, Exchange
  • ACCPAC, Office
  • Application Development, Outlook
  • Billings, Windows
  • Budgets, Windows NT
  • Budget, Network
  • Change Management, Operating Systems
  • Client, PcAnywhere
  • Clients, Project Management
  • Databases, QuickBooks
  • Database, Radio
  • EDI, Relational Database - Design
  • Email, Reporting
  • ERP, Specification
  • Ethernet, SQL Server
  • Fast, Strategic Planning
  • Firewalls, Switches
  • Internet Development, T1
  • ISP, TCP/IP v
  • ISDN, Technician
  • IT management, Telecom
  • LAN, TQM
  • Leadership, Total Quality Management
  • Leased line, VISIO
  • Access, WAN
Skills
  • Leadership Competencies
  • Business Continuity
  • Project Management
  • Change Management
  • ERP - Selection
  • Custom Application Development
  • Strategic Planning
  • EDI & Relational Database - Design & Use
  • Custom Internet Development
  • Chart of Accounts - Design, Office365, pcAnywhere, Project, VISIO and many others.
  • Databases/Accounting Systems: Access, SQL Server, QuickBooks, ACCPAC for Windows/F9.
  • Operating Systems: Windows 10, 8.X, 7.X.
  • Connectivity: Remote Access, Print Server Cards, Switches, Firewalls, Radio LAN Wireless Bridge, TCP/IP v 4.& 6, Integrated Services Digital Network (ISDN), Dedicated T1 & T3 Circuits, Digital Subscriber Lines & Ethernet.
  • Management Methodologies: Total Quality Management (TQM), Computer Security, & TEMPEST.
  • Accounting Systems, ACCPAC, Application Development, billings, budgets, budget, Change Management, client, clients, Databases, database, EDI, email, ERP, Ethernet, fast, Firewalls, Internet Development, ISP, ISDN, IT management, LAN, Leadership, leased line, Access, Exchange, Office, Outlook, Windows, Windows NT, Network, Operating Systems, pcAnywhere, Project Management, QuickBooks, Radio, Relational Database - Design, Reporting, specification, SQL Server, Strategic Planning, Switches, T1, TCP/IP v, technician, telecom, TQM, Total Quality Management, VISIO, WAN
    • Additional Information
    • Reengineered a poorly designed 425-node network, rebuilt the company Exchange email system & led a client through their ISP's unannounced bankruptcy, yet still enabling the client to assist 26K Chicago welfare families, a task I received an unexpected Letter of Commendation for, due to working so well. Implemented an Outlook/Exchange/Access-based Help Ticket Reporting System, allowing a much faster & team coordinated technical response to all end-user equipment complaints & let senior IT management have near-instant access to technician productivity reports. Redesigned the main telecom link between a firm & its largest client, recovering over $766,000 in unpaid client billings & establishing a more reliable & effective database connectivity link. Managed the installation & daily operation of a Windows NT-based WAN, connecting nine company sites in the US & the UK, reducing leased line connectivity costs by 85%, both in terms of physical data lines & real dollars spent, while also achieving a 10% savings from the total project maximum budget.
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    Resume Overview

    Companies Worked For:

    • AdvanTech Business Services Incorporated
    • Artisan Custom Cabinetry & Woodworking LLC

    School Attended

    • University of Illinois

    Job Titles Held:

    • Owner/General Manager

    Degrees

    • MBA : Management Information Systems
      BA : Urban and Economic Geography

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