I am responsible for researching and resolving overpayment discrepancies, credit balances, returned hospital refund checks and handling patient concerns. Duties include, but, not limited to:
Perform and validate discrepancy reason coding. Initiate refunds of identified overpayments and resolve open discrepancies. Monitor take-backs and intiate refunds as appropriate. Review and resolve credit balances. Research returned refund checks and take the necessary action to resolve. Identify problem accounts, processes, trends and escalate as appropriate.
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