Dedicated to a career working with diverse populations, veterans, children, and the elderly. Award winning volunteer in 2003 with the Fallen Heroes Organization. Researched and updated posting for the Arrendondo Family foundation. Management - successful- professional skills in developing and implementing the necessary outreach services and interventions for populations in need. I have strong yet flexible leadership style that is adaptable to the changing demands of social services agencies and the like. My experience with family interventions services at the YMCA intervention program has enhanced my skills with an empathetic ear, compassion and paying close attention to detail. I have the ability to successfully enhance the direct goals of any company as my diligence, drive, expertise, and education are key Skills Case Management Suicide prevention/PTSD Intakes and assessments Family Therapy Strong administrative/ office management Strategic thinker CPR-First Aid End of life care and counseling Domestic Violence prevention Administrative Research Outreach Microsoft office ,power-point, excel ,pdf Quality of life Interest Reading, researching, writing and serving those in need. Reliable Milieu Counselor skilled in direct supervision, activity planning and organization. Thrives in high-stress professional environments. Dedicated to delivering the highest quality of compassionate care.Mental Health Counselor adept at facilitating both individual and group therapy sessions to help participants overcome obstacles. Detail-oriented with superior interpersonal skills.Mental Health Counselor adept at facilitating both individual and group therapy sessions to help participants overcome obstacles. Detail-oriented with superior interpersonal skills.Personable and proactive Mental Health Counselor focused on building positive rapport with a diverse range of clients. Critical thinker who thrives under pressure.
Promoted to Manager after 5 years of employment.
Improved customer retention in 3 years from 60% to 80 % from the previous five years.
Developed, implemented and monitored programs to maximize customer satisfaction.Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.Developed rapport with the customer base by handling difficult issues with professionalism.Generated and distributed daily reports and order acknowledgments to appropriate personnel.
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