ORVT Coordinator, 11/2011
to 01/2013 Roush Industries Ford Motor Company – Livonia,
Supported Voice of the Customer Fleet unit (VoCF) with daily operational issues which include interpreting feedback from test drivers to cross-functional program teams comprised of engineers, suppliers, and quality control.
Investigated and prioritize functional / safety issues exposed during daily test drives and cascade to program team.
Coordinated with manufacturing engineers and supplier quality for teams to determine root cause of functional quality issues that could result in warranty repairs.
Organize and manage specific drive plans, which include vehicle testing, for Ford launch teams in accordance with approved timing, cost and quality targets.
Quality Coordinator, 02/2010
to 11/2011 Ford Motor Company
Tracked plant controllable quality issues which included documenting and communicating the issues from Engineering Sign Off to the plant for resolution.
Through the Plan, Verify, Sign-Off PVS System collected real-time data and collected the Top 5 plant controllable data into Paynter charts with issues for stop builds which were presented to the Operating Committee meeting team.
Closed out Part Change Notifications to ensure the Quality Leadership System data was accurate and completed prior to vehicle delivery.
Panasonic - Customer Service Representative, 09/2009
to 11/2010 Advanced Technical Resourcing – W. Bloomfield,
Utilizing the EDI system to retrieve customer release orders, verified cumulative requirements, and communicated any requirement changes to the proper facility.
Utilizing the SAP system, entered customer orders, created bills of lading and invoices.
Issued retuned goods authorizations (RGA), prepared and communicated customer credits and debits.
PCN Coordinator, 08/2003
to 02/2010 Livernois Vehicle Development – Dearboen Heights,
Document Control Specialist, 06/1995
to 08/2000 Johnson Controls, ASG – Plymouth,
Utilized Configuration Management system to process and release engineering change packages globally.
Processed engineering change notices and checked engineering design release drawings for accuracy.
Using control processes, managed engineering design drawings.
Processed engineering purchase requisitions, tracked purchase order status and shipments.
Maintained bill of materials, warehouse inventory, and log sheets for engineering department.
Prepared and maintained reports for weekly cross functional business unit meetings.
Managed Chief Engineer's daily business calendar and travel itineraries.
Maintained departmental time sheets and vacation schedules.
Purchased office supplies and equipment as needed.
Bachelor of Arts: Business Administration,
Current Macomb Community College - Macomb,