Hardworking and reliable operations supervisor with strong ability in leadership and relationship-building skills. Offering 19+ years of experience in the plasma industry, seasoned PCS2 technician and trainer. Highly organized, proactive and punctual with team-oriented mentality.
My role as a operations supervisor are very similar to my previous position as alternate center leadership. Differences to be expected
were taking the role of center delegate for CC-19 collection program. Which I have enjoyed tremendously and expanded my experience. Completing unsuitable test results, initiating and completing DTS records. Sending touch point texts to applicable donors. Updating attendance binder with calls outs and tardies for all line staff. Receiving center supplies both AOSS and center donation softgoods. Preparing FIFOS for all applicable supplies. Daily review in DRM for resolution of pending donor complaints. Submitting Maximo tickets for any needed center repairs. Sending out daily shift reports to management. Host effective lead meetings on a weekly basis. Cultivated and strengthened
positive relationships with line staff, and donors. And most of all have a servant leadership mentality. I have been very fortunate to truly enjoy what I do and the life saving products that we proudly help produce.
My current title is Donor Center Specialist, I have been singed off for Alternate Center Leadership in 2019. The role that I carry out on every day basis is supervise and coordinate the efforts of center staff to manage donor flow. Work in production areas as required while still maintaining ability to manage donor center flow. Actively communicate with area leads and line staff to monitor and support their needs. Ensure accurate and thorough documentation of necessary records are performed. Closing center and insuring all closing duties have been performed by line staff in all areas. Identifying center and staff issues throughout the center, taking the appropriate steps to correct them. Ensure staff are on task and exhibiting a sense of urgency to carry out their responsibilities regardless of current donor flow. Support and review schedule to ensure adequate coverage for all areas. Monitor emails for time-sensitive work such as assignments from the chain of command, and overall communication in QA, and CLT teams. Demonstrating positive attitude in difficult donor center situations such as short staffed. Demonstrating exemplary conflict resolution, tactful correction, and develop/foster professional relationships with co-workers. Adapt to every employees' strengths, weaknesses, and learning skills. Cross trained and work in other areas to ensure efficient center operations. Built rapport with donors to ensure overall customer satisfaction with the center to support long-term donation. Ensure donor confidentiality. Maintain accurate and thorough documentation of production records. As lead I assist in determining the suitability of donors to undergo plasmapheresis prior to venipuncture. Report all unsafe situations or conditions to management. Learn and maintain thorough familiarity and compliance with all state and federal regulations, FDA-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures. Respond to and assist with handling donor reactions in accordance with guidelines. Monitor donor and equipment to ensure health of donors and quality of product.
Detail-oriented, certified phlebotomist with extensive knowledge of 13 years in performing safe, successful, and skilled venipuntures with 17 gauge wing needles. Familiar with OSHA, cGMP, and new/revised donor center operating procedures. Calibrating, repairing, and maintaining of PCS2 plasmapheresis machines. Believe in working as a team. Skilled problem solver. Cool and collected under pressure. Strong communication skills. Fluent in Spanish. Medical records review and control. HAZMAT trained, Certified phlebotomist, CPR certified, and Certified Haemonetics PCS2 Technician. Trained and worked in quality assurance documentation. Clinical Skills Monitor donors during and after donation to ensure donor safety, and comfort. Perform safe, precise, and skillful venipunctures. On average 30-40 venipunctures daily. Skilled in accurate, and concurrent chart documentation. Assisting in donor reactions. Relevant Skills Lead technician of maintaining, calibrating , and repairing of 66 PCS2 machines. Training new employees in donor floor. Worked as quality assurance. Assisted in releasing plasma shipments. Trained in Fenwal heat sealer, and HemataSTAT II validation procedures. Executed monthly down time reports for PCS2 machines. Brought machine down time percentages down to 1-2%. Completed product incident reports with Haemonetics.
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