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Operations Manager Resume Example

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OPERATIONS MANAGER
Summary

Results-driven and highly skilled management professional with diverse experience spanning various fields.

Provide strategic value to customers including leveraging trends in customer industries/marketplaces to

shape solutions and approaches. Broad scope of experience encompassing problem resolution, client/vendor

relations, team leadership, and business development. Adept in assessing operational capabilities, creating

and implementing process improvements, and streamlining overall operations for optimal business efficiency.

Highlights
  • Meticulous attention to detail
  • Contract Negotiation
  • Program implementation
  • Strong problem solver
  • Client relations
  • Operational management
  • Training and development
  • Advanced MS Office Suite knowledge
  • Exceptional Time management
  • Strong interpersonal skills

Accomplishments
  • Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
  • Increased office organization by developing more efficient procedures and customer database protocols.
  • Improved the credit control procedure which decreased outstanding debt by 22% in 6 months
Experience
Operations Manager04/2013 to CurrentTTFN TRAVELPerth, WA
  • Maintaining detailed administrative and procedural processes to improve accuracy and efficiency.
  • Ensuring accuracies in reconciliation, ledger entries, payroll processing, and accounts payable/receivable operations.
  • Directed daily operations including financial, human resources, marketing, and customer relations to generate optimal revenue streams for the business.
  • Reduced time and costs and increased efficiency by introducing new accounting procedures and software.
  • Forged full compliance with company policies and procedures; led staff training initiatives to maximize productivity.
  • Revamped accounting quality system to prepare for important audits.
  • Managing PowerPoint presentations used for business development.
  • Processing all financial reporting for the business.
  • Managed the implementation of New IT software and Hardware including a new IP Phone system.
  • Managed the implementation of a Online Booking tool and training for all client users.
  • Planned and Processed a full maintenance plan for the Client Database and Mid Office system.
  • Monitoring professional calendars and supplied reminders of upcoming meetings and events.
  • Attending business meetings and determining action plans to deliver outcomes.
03/2013 to 04/2013Travelling
Administration Manager06/2012 to 03/2013HITACHI CONSTRUCTION MACHINERY AUSTRALIAPerth, WA
  • Ensured accuracies in reconciliation, ledger entries, payroll processing, and accounts payable/receivable operations
  • Directed all specifications regarding the property to enable correct procedures were followed and jobs were completed on budget.
  • Oversaw and organised full compliance with company policies and procedures to maximize productivity and maintain the ISO: 9001 rating.
  • Ensured all Weekly and Monthly reporting was completed on time for business objectives to be reviewed
  • Managed daily office operations and maintenance of equipment..
  • Investigated and resolved discrepancies in monthly reports while under tight deadlines.
  • Analyzed costs and revenues to project future trends.
  • Implemented a more efficient and effective Credit Control system to reduce outstanding debtor days
  • Coded the general ledger and processed vendor invoice payments in line with the Purchase Order system.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Supervised and trained administration, billing, payroll and collection staff.
Operations Manager04/2010 to 06/2012SWIFT TECHNICAL (Australia) Pty LtdPerth, Australia
  • Develop structured plan's for inter-department involvement in company growth strategies
  • Arrange Visa's, Travel and logistics for over 100 Contractors entering Australia and Asia Pacific countries
  • Organised all Client and Contractors contracts including verifying Terms and Conditions are in line with Company policies
  • Developed and implemented company policies and procedures to streamline company practices
  • Developed and conducted internal training for all internal procedures
  • Management of the Operations Budget at operating spend level including forecasting for future budgets
  • Directed HR Management including recruitment, personal development, policies and procedures and creation and enforcement of the employee handbook.
  • Responded to all matters related to the office space including, security, safety, building issues etc.
  • Coordinated the relocation and setup of the corporate office IT Management including all new IT infrastructures and operating systems relevant to the growth and strategic plans of the company.
  • Organise and coordinate all internal and external corporate events/functions
  • Managed the analytical review of trends within the company's contractor and client relationships
  • Management of all company insurances including annual renewals
  • Involvement in strategic planning for all new client tenders nationally and globally.
Finance & Operations Manager11/2008 to 12/2009IMS CONSULTING LTDLondon, United Kingdom
  • Creation of Month end Management reports for board of directors
  • Created and issued all company invoices
  • Management of cash flows (receivables and payables) and involvement in forecasting cash outputs
  • Completed payroll of all staff members
  • Coordinated all credit control procedures by developing a new collection policy
  • Created and maintained an up to date Client List to increase staff workflows
  • HR Administration for new and existing employees including coordination of all visa application and requirements, recruitment process and performance reviews
  • Managed all office management including all process and procedures
  • Directed all IT maintenance and updates including all training of new staff for all operating systems
  • Coordinate development of all documentation and reports required for Company's growth plan which resulted in the restructure and expansion of the company
  • Organise corporate events including overseas staff trips
  • Redesign and coordinator office move for better productivity.
Accounts Manager02/2007 to 11/2008TTFN TRAVEL
  • Process and Maintain Payroll for all staff
  • Reconcile all corporate credit accounts
  • Generate all corporate reports for clients as well as for internal use
  • Reconcile bank statements and Corporate credit cards
  • Coordinated Credit Control
  • Training of all staff for the accounting systems using within the company
  • All accounts payable duties
  • Help Directors create fee structure reviews
  • Dealing with all client account inquiries
  • Fix all input errors with system
  • Development of the company procedure manual including all areas of the company
  • Organising and coordinate the relocation of the corporate office
  • Planning corporate Christmas parties and events
Postal Service Officer10/2006 to 01/2007AUSTRALIA POST
    Sales Assistant06/2006 to 10/2006THREDBOSPORTS Australia
      Australia Sales Assistant Manager06/1999 to 06/2006WOODLANDS NEWS AND GIFTS AND LPO

      Education
      Bachelor of Business2008Edith Cowan University Majoring in Accounting
      Diploma of Business2004
      Diploma: Marketing Management2001Marketing Management
      Certificate lll of Business Studies1999
      Skills
      • Accounting and Database Systems, (Tramada, Xero, MYOB, Bullhorn, SAGE), Microsoft Office Suite including Visio

      • Calendaring, Executive Management Support,Travel Management

      • Time Management, IT Management, Payroll, Facilities management

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      Resume Overview

      Companies Worked For:

      • TTFN TRAVEL
      • Travelling
      • HITACHI CONSTRUCTION MACHINERY AUSTRALIA
      • SWIFT TECHNICAL (Australia) Pty Ltd
      • IMS CONSULTING LTD
      • AUSTRALIA POST
      • THREDBOSPORTS Australia
      • WOODLANDS NEWS AND GIFTS AND LPO

      School Attended

      • Edith Cowan University

      Job Titles Held:

      • Operations Manager
      • Administration Manager
      • Finance & Operations Manager
      • Accounts Manager
      • Postal Service Officer
      • Sales Assistant
      • Australia Sales Assistant Manager

      Degrees

      • Bachelor of Business 2008
        Diploma of Business 2004
        Diploma : Marketing Management 2001
        Certificate lll of Business Studies 1999

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