Results oriented manager with a proven track record of analyzing and improving office and warehouse procedures and motivating staff to be efficient and productive. Excellent analytical and problem-solving skills with the ability to quickly learn and develop new systems to increase efficiency, accuracy, and accountability. Able to manage timelines under pressure and able to make quick and effective organizational decisions to maintain high-quality products and services, while ensuring organizational standards, policies and procedures are upheld. Highly involved with hands-on experience in administration and inventory control within a fast pace and demanding setting. Extremely organized and able to manage multiple priorities simultaneously, while ensuring quality and compliance with organizational policies and procedures. Excellent interpersonal, oral and written communication skills with executive management, direct reports, and other co-dependent departments; fluent in Spanish (speak, read, write and translate).
Accomplishments include improving office and warehouse efficiency by studying, evaluating and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results and implementing changes.
Microsoft Office, SAP ERP, MAS 200, WMS software
09/2011 to Current
Operations ManagerShoprider Mobility Products Inc － Carson, CA
Promoted from Supervisor to the Operations Manager after 1 year 7 months).
Oversee operations and logistics Monitor employee productivity and optimize productivity to reduce costs Increased productivity and generate revenue by motivating, developing, training and evaluating performance of 15 direct reports Constantly meet and exceed gross profit goals Designed and implemented new user-friendly website which increased online orders by 30% Develop materials for training and staff meetings, maintain employee files including benefit and worker’s compensation files Investigate and resolve employee issues; handle and resolve escalated customer complaint issues Revised retention strategies Managerial accounting Assist accounts payable and accounts receivable with credits, invoices, returns and financial reports Excel in inventory control including end of year inventory audit for 4 consecutive years Develop policies and procedures to improve outcomes and set higher standards based on operational analysis Consolidated and increased local warehouse usage by 60% resulting in the elimination of 3 satellite warehouses reducing storage costs Work in team settings to ensure output is maximized and deadlines are met Approve payroll, coordinate staff schedules for adequate staffing Maintain and reconcile companies inventory Assist finance department with collections, accounts receivables, invoices Designed and developed a new website to better target the market Hold meetings and training regarding quality standards as well as policies and procedures Prepare and interpret executive summaries and financial reports including profit and loss statements for review by the CEO Developed disciplinary action plans and performance evaluations Lowered operating costs while ensuring maximum results with new implementations in shipping and receiving.
02/2010 to 09/2011
SupervisorShoprider Mobility Products Inc － Carson, CA
Promoted from Customer service to Supervisor after 1 year) Prepared reports for general manager regarding customer service performance to ensure targets weekly/monthly sales and performance targets were achieved Coordinated breaks, ensured opening and closing procedures followed company policy Handled and resolved escalated customer service concerns, complaints disputes Assisted with new hire training and orientation, employee evaluations, interviewed applicants, made recommendations for new hires Managed point of sale/ refund transactions Supervised 5-7 employees Created reports, documents and presentations for internal use; provided support translating English to Spanish and Spanish to English Directed assignments to ensure hourly positions are filled and staffing goals for customers are met Assisted Human Resources in attendance records, updated employee handbook, prepared letters and memos for internal and external use.
02/2009 to 02/2010
Shoprider Mobility Products Inc － Carson, CA
Cross-trained and provided backup for customer service representatives Excelled in data entry and order processing while entering 100+ orders daily via phone and email Researched and resolved customers’ issues achieving a customer satisfaction rating of 97% Handled and resolved first tier escalated customer service concerns, complaints, and disputes.
01/2008 to 12/2008
Telvista: International, MX
Assisted AT&T business accounts in setting up and repairing their internet service Handled over 60 calls daily averaging customer satisfaction rating of 95%.
Data entry to record notes and confidential information during calls.
Bachelor of Science: Business Administration Management and Human ResourcesCalifornia State University － Dominguez Hills, CarsonBusiness Administration Management and Human Resources
Problem Solving, Multi-Task Management, Inventory control, Cost Reduction