Operations Manager Resume Example
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OPERATIONS MANAGER
Summary
An MBA holder in Business, Bachelors in Hospitality with a training diploma from the American Hospitality Academy. Opened 7 units with different companies. Hired and trained many teams with different nationalities and backgrounds. Managed a yearly budget of 4.5 million dollars.
Increased customer satisfaction indexes 22% on average. ARG Group. Opened 2-concept units with the highest sales in Florida. Had the 2nd fastest time in Orlando for speed of service for 5 consecutive months. Taco Bell/Long John Silver. Most recently with Ali Bin Ali, assisting in expanding a hospitality division from 3 to 8 units in only 1 year. With concepts like: Crepaway, Wagamama and Nestle. Emotionally intelligent with a positive attitude. I am looking for a new and challenging position, with a solid company and a potential for growth. A position that will be lucrative for both parties which meets my skills, experience and education.
Highlights
| Microsoft Office, Excel, Power Point and Word. In-depth industry experience in hospitality, food & beverage. * Ability to manage cross functionally and influence decisions where authority may not be hierarchical. |
Experience
Operations Manager12/2012 to 11/2014Core Comprehensive Occupational Resources
- Running operations of multimillion-dollar restaurants.
- Developing a newly established division, by opening 5 new units in 1 year.
- Managing a big team of multi-cultural employees and managers, in a busy work environment.
- Negotiating contracts, ensuring that they balance value and risk.
- Liaising with the Head Chefs to discuss and develop the menus.
- Establishing and implementing departmental policies, goals, objectives, and procedures.
- Creating, managing and analyzing performance data and other information.
- Ensuring all systems, procedures and programs are communicated with store management.
- Training, coaching and leading restaurant managers to run smooth operations.
- P&L full accountability.
01/2007 to 07/2011Bickford Senior Living
General Manager10/2004 to 10/2006Kona Grill Inc.Deer Park , TX
- Opened 3 units and directed all aspects of restaurants operations including: Restaurant Marketing/Sales Development.
- Presenting/Selling Marketing Ideas for Store Development to Management.
- Budgeting & Cost Control.
- Vendor Contract Negotiation.
- Coordinating all Licensures & Regulatory Matters.
- Personnel Development.
- Interviewing & Hiring Personnel, Scheduling.
- Developed Restaurant Policies & Procedures.
- Waste & Theft Prevention; Cash Control.
- Improving all controllable costs.
- Maximizing financial performance.
- Responsible for effectively developing, managing and leading the team to provide excellent service.
- Ensuring the highest standards of food and beverage service.
- Keeping control of food and labor costs.
- Ensuring Health & Safety, hygiene procedures & standards are maintained.
- Responsible for recruiting, training & developing restaurant staff.
- Dealing with and resolving customer complaints.
- Maximizing all business opportunities to drive sales.
- Designing the daily and weekly goals.
- Purchasing stock, supplies and negotiating best prices with trade suppliers.
- Creating a great atmosphere.
- Monitoring sales and then writing informative reports.
- Yum Brand (Long John Silver/Taco Bell.
ManagerDavis ToolCrystal Lake , IL
- Opened 2 concept units, Taco Bell/Long-John Silver combined.
- Trained, developed and monitored all employees to ensure customer focus and operational efficiency including appraisals.
- Ensure effective communication of information on all levels.
- Ensured effective management of Restaurant Operations to maximize customer service and compliance.
- Ensured proper hygiene and sanitation procedures are followed.
- Developed both restaurants budgets and monitor performance.
- Monitored and ensured that standards are always maintained.
- Managed day-to-day restaurant activities.
- Developed strong marketing, communication, and networking skills.
Education
Master: Business AdministrationNov 2010Webster UniversityUSA FloridaGPA: GPA: 3.56Business Administration GPA: 3.56
MBA
Bachelors: BusinessLebanese American UniversityCity, LebanonBusiness
Languages
Proficient in Arabic & English
Interests
American Hospitality Academy (Managers Trainer Certified).
* Kickboxer and trainer (9+ years, competed in World Championship in 2008, first runner up in 2010 world championship).
Additional Information
- AWARDS Arby's "Manager of the Quarter" Award. Arby's "Front End Effort" Award. Arby's "Passion" Award. American Hospitality Academy (Managers Trainer Certified). Kickboxer and trainer (9+ years, competed in World Championship in 2008, first runner up in 2010 world championship).
Skills
Arabic, balance, Budgeting, budgets, coaching, concept, Contract Negotiation, Negotiating contracts, Cost Control, resolving customer complaints, customer service, Designing, Detail oriented, English, financial, focus, Hiring, Managing, marketing, Marketing/Sales, Excel, Microsoft Office, Power Point, Word, negotiating, networking, Personnel, Policies, Presenting, Purchasing, quick learner, recruiting, Restaurant Operations, Safety, Selling, sales, Scheduling, self-starter, store management
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Resume Overview
School Attended
- Webster University
- Lebanese American University
Job Titles Held:
- Operations Manager
- General Manager
- Manager
Degrees
- Master : Business Administration Nov 2010
MBA
Bachelors : Business
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