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Operational Support Technician Resume Example

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OPERATIONAL SUPPORT TECHNICIAN
Summary
Resourceful, disciplined and dedicated individual with 20 years of FBI experience in areas of training, planning, developing and implementing [program or process] .
Accomplishments
  • Employer Title Phone Email Melissa Adams (.
  • Federal Bureau of Investigation Training Civic & Liasion Specialist 801-579-6015 Marty Klinzing (.
  • Federal Bureau of Investigation Supervisory Administrative Specialist 704-672-6547 Stacie Ward (.
  • Federal Bureau of Investigation Community Outreach Coordinator 704-672-6619 Shawnda Drummond (.
  • Federal Bureau of Investigation Special Agent 704-672-6372 Katrina Corbett Federal Bureau of Investigation Draft Approval Officer 704-672-6674 (.
  • Indicates professional reference Additional Information:.
  • Computer software/hardware tools: Proficiency in Microsoft Word, Excel, and Access, Lexis-Nexis, ACS, FBI Intranet and the Internet.
Experience
Company NameCurrentOperational Support Technician
City, State
  • Salary: 57,677.00 USD Per Year Hours per week: 40 Series: 0303 Pay Plan: GS Grade: 8/10 Conducts research and analysis of information through the manipulation of a variety of complex database systems, such as Accurint, IDW, ACS, FBI Intranet, the Internet, Sentinel, DWS/EDMS, CLEAR and the Victim Notification System (VNS) to.
  • Utilizes basic and/or advanced office and communication software (e.g.
  • Word processing, spreadsheet PowerPoint, and FBI Base Line systems/software), as well as complex computer databases in order to perform case analysis.
  • Conducts name check requests and disseminates the information to various field offices, as well as local state and Federal law enforcement agencies and makes recommendations on the findings.
  • Performs clerical and administrative procedures in order to collect or disseminate intelligence information as deemed appropriate by the division's Executive Management.
  • Maintains all files and records pertaining to division's Child Exploitation and Civil Rights Squad, and retrieves any materials required for court testimony and/or trial preparation.
  • Performs WebTA Timekeeper duties for division's Child Exploitation and Civil Rights Squad and performs WebTA Audits annually.
  • Processes and prepares detailed reports as related to the division's in-coming and out-going mail ensuring compliance with OSHA and DOJ mailing safety regulations by utilizing Biohazardous Cabinetry and X-ray machines to detect any potential hazards to the division.
  • Performs Quality Control (QC) and safety inspections on all equipment utilized to ensure proper and continued functionality.
  • Acts as liaison with various delivery and mail courier services to ensure proper shipping and receiving of packages for division personnel as well as all Field Offices (FO) within the Bureau, to include all the resident agencies (RA) in the North Carolina region.
  • Prepares and presents written reports, Administrative subpoenas, prepares transcriptions, processes Special Inquiry Background Investigations, and provides support to Covert Operations.
  • Supervisor: SSA Susan Ostrobinski (704-672-6160) Okay to contact this Supervisor: Yes.
Company NameAugust 2002 to December 2007City, State
  • Hours per week: 40 Series: 1412 Pay Plan: GS Grade: 9/4 Training Civic and Liaison Specialist (This is a federal job Conducted research and analysis of information through the manipulation of a variety of complex database systems (i.e.
  • LEO, Lexis-Nexis, ChoicePoint, ACS, FBI Intranet, and the Internet), and afterwards prepareed analytical reports which evaluated the significance of information.
  • Served as liaison representative with other governmental agencies and local law enforcement entities.
  • Collected, organized, and disseminated training statistics and information.
  • Analyzed, evaluated, identified, reviewed, and prepared specifics information pertaining to various training programs for dissemination to FBIHQ, and division personnel.
  • Prepared and disseminated routine written communications pertaining to training and briefing materials.
  • Determined training program priorities and ensured effective utilization of resources.
  • Provided expert analysis, evaluation, recommendations, and responses concerning complex request and inquiries about the FBI National Academy and other training related programs within the FBI.
  • Developed new ideas, techniques, and significant program modifications which allow for a more efficient and economical operation.
  • Oversaw the budgetary restrictions mandated by FBIHQ relating to the GETA fund for the division personnel.
  • Supervisor: Lois Fowler (retired) (704-377-9200) Okay to contact this Supervisor: Yes.
Company NameSeptember 1999 to August 2002Training Specialist
City, State
  • Hours per week: 40 Series: 1712 Pay Plan: GS Grade: 7/3 Served as liaison with law enforcement agencies, training academies, and Community Colleges who have Criminal Justice programs.
  • Utilized basic and/or advanced office and communication software (e.g.
  • word processing, spreadsheet, PowerPoint, and FBI base line system/software), as well as complex computer databases (i.e.
  • ChoicePoint, Lexis Nexis, and LEO) in order to perform analysis.
  • Consistently served as a representative for the FBI to promote the Bureau's professional image and to ensure public relations with members of the community.
  • Independently kept informed of major and minor developments relevant to position and division's training unit.
  • Reviewed and analyzed routine and complex information to determine if discrepancies or inconsistencies exist, in order to classify, process, or code information.
  • Received and processed name check requests from field offices, and other agencies outside the FBI.
  • Searched computer databases (i.e.
  • ACS, ChoicePoint, Rapid Start Information System, Lexis Nexis, and Telephone Applications), reviewed and analyzed pertinent file references to resolve questions of identify pertaining to intelligence and counterintelligence concerns.
  • Composed comprehensive written communications in a variety of formats for dissemination to division personnel, and FBIHQ.
  • Acquired the knowledge of administrative and clerical procedures and operations particular to the collection or dissemination of intelligence information.
  • Supervisor: AO, Kevin Sullivan (transferred to FBIHQ) (704-377-9200) Okay to contact this Supervisor: Yes.
Education and Training
University of NC05/2003Technical or Occupational Certificate: Information Tech Information SecurityCity, State, United States3.6 Credits Earned: 36 Semester hours Information Tech Information Security
University of NCMaster's Certification in Information Technology w/a concentration in Information Security.City, State, United States
05/1996Bachelor's Degree: Criminal Justice African American & American Studies3.5 Credits Earned: 122 Credit Hours Semester hours Criminal Justice African American & American Studies Cum Laude Member of the National Dean's List for College Students.
Gaston College06/1993Associate's Degree: Psychology Criminal JusticeCity, State, United States3.2 Credits Earned: 64 Semester hours Psychology Criminal Justice
Certifications
Federal Bureau of Investigation - Certified Law Enforcement Instructor Federal Bureau of Investigation - Certified State and Local Anti-Terrorism Training State of North Carolina - Notary Pulic for Mecklenburg County
Interests
United States - NC - Charlotte
Skills
Administrative, basic, clerical, Credit, Criminal Justice, databases, database, delivery, English, Executive Management, image, Information Security, Information Technology, Instructor, Law Enforcement, Lexis Nexis, Lexis-Nexis, mailing, materials, mail, office, PowerPoint, personnel, Processes, public relations, Quality Control, Read, receiving, research, safety, shipping, spreadsheet, statistics, Supervisor, Telephone, training programs, Word processing, written communications, Written, X-ray
Additional Information
  • Availability: Job Type: Permanent Work Schedule: Full-Time Desired locations: United States - NC - Charlotte
  • Professional Awards * Volunteer Award 1998. Received for my contributions to the community, and local schools in the Mecklenburg County area. * Volunteer Award 1999. Received for my contributions to the community, and local schools in the Mecklenburg County area. * Time-Off/On-the-Spot Award 2000. Received for outstanding performance. * On-the-Spot Cash Award, 2001. Received for outstanding performance with regards to my assistance during a TDY assignment to SIOC after the Sept 11th terrorist attacks on the Pentagon, and the Twin Towers in NY City. * Time-Off Award 2001. Received for outstanding performance with regards to planning and organizing the 2001 FBI National Academy of Associates Regional Conference. * On-the-Spot Award 2003. Recognized for outstanding job performance. * Service Award 2007. Recognized for 10 years of service to the Federal Bureau of Investigation.
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Resume Overview

School Attended

  • University of NC
  • Gaston College

Job Titles Held:

  • Operational Support Technician
  • Training Specialist

Degrees

  • Technical or Occupational Certificate : Information Tech Information Security
    Master's Certification in Information Technology w/a concentration in Information Security.
    Bachelor's Degree : Criminal Justice African American & American Studies
    Associate's Degree : Psychology Criminal Justice

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