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Team-oriented individual highly skilled in customer service and interpersonal communication. Promoting a strong drive to work hard and meet tight deadlines.
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Versatile worker with eight years of experience enhancing service and culture. Cultivated productive teams securing customer loyalty and gaining profit improvement. Outstanding skills in prioritizing and executing tasks in fast-paced environments.
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- Communicated with five team members to guarantee continuous production of correct product at high quality levels with minimal wasted time and materials.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Reviewed completed orders for quality and accuracy.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained new employees in specific job requirements.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Cross-trained existing employees to maximize team agility and performance.
- Demonstrated new products, procedures and techniques to employees.
- Trained other employees in customer service, food safety and performance requirements.
- Maintained current knowledge of all team position requirements.
- Mentored junior employees to improve performance, food safety and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Enforced rules and regulations to protect public and environment and issued citations for patterns of non-compliance or extreme violation.
- Investigated, documented and submitted incident reports for violations and code of conduct infringements.
- Assessed and secured accident scenes, provided traffic and crowd control, and provided first responder emergency medical attention for safety of visitors.
- Performed search and rescue to find distressed, lost, sick or injured people and coordinated with local emergency response authorities.
- Attended meetings and training sessions and reviewed publications to become and remain current on principles, practices, and new developments.
- Performed facilities and structure construction and maintenance to conserve grounds and environment.
- Communicated through multi-frequency radio and obtained and transmitted information in field to dispatch other staff and agencies.
- Developed and maintained accurate logs, reports and records of work performed and materials and equipment used.
- Oversaw volunteers and seasonal workers on assigned projects and inspected work for quality control, proper use of equipment and participant safety.
- Provided mutual aid to local law enforcement agencies as dispatched to combat crime and promote safe neighborhoods for citizens.
- Operated and maintained vehicles, tools, and equipment to perform enforcement, patrol, construction and maintenance duties.
- Educated public about fire safety and prevention.
- Prevented public from entering hazardous areas to maximize safety and security.
- Maintained inventory to support work crews' to effectively prevent and extinguish fires, managing hand tools, extinguishers and hoses.
- Relayed messages about emergencies, accidents and fire hazard conditions.
- Disseminated information about hazardous conditions, emergencies and accidents via telephone and radio to promote public safety.
Kingman High School - Kingman, AZ
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Resume Overview
School Attended
- Kingman High School
Job Titles Held:
- Opener
- Team Trainer
- Campgrounds Ranger
Degrees
- GED
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