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Office Support Specialist II Resume Example

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OFFICE SUPPORT SPECIALIST II
Professional Summary

Hardworking Office Support Specialist II holding 32 years of experience in providing efficient office operations. Adept at gathering and organizing specifically requested data and converting documents into desired formats. In-depth knowledge of office automation procedures with solid external and internal communication skills. Very detailed oriented. Able to multi-task efficiently and deliver accurate information. Great working relationships with people from diverse backgrounds. Self-motivated, self-directed and able to take direction. Quick learner and eager to learn proper processes.

Skills
  • Self-motivated
  • Able to take direction and be self-directed with good results
  • Advanced computer skills including data entry
  • Fast learner
  • Good relationships with people from diverse backgrounds
  • Very detail oriented
  • Able to work efficiently in a fast-paced environment, while multi-tasking
  • Records management
  • Customer and client relations and communications
  • Payroll process
  • Paperwork drafting
  • Administrative support
  • Multi-line phone proficiency
  • Employee timesheet processing
  • Business correspondence
  • Filing and data archiving
  • Social media knowledge
  • Scheduling and calendar management
  • Recordkeeping
  • Sorting and labeling
  • Office management
  • Meeting arrangements
  • Good communications skills, both written and verbal
Work History
Company NameOffice Support Specialist II//City, State//June 2000 to Current
  • Answered, responded to and transferred daily phone calls on multi-line phone system.
  • Maintained daily reports and advised department leaders in decision-making processes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Received and routed business correspondence to correct departments and staff members.
  • Transferred and directed phone calls and mail to correct staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Compiled EBMS (Event Business Management System) water and cleaning reports for program leaders.
  • Continually sought methods for improving daily operations, communications with co-workers, recordkeeping and data entry for increased efficiency.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Produced highly accurate internal and external letters and memoranda.
  • Developed new filing and organizational practices for Event Operations Department.
  • Provided clerical support to eight(8) supervisors and managers by copying, faxing and filing documents.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Composed and proofread EBMS event documents to verify error-free communication.
  • Distributed EBMS event documents to appropriate supervisors for completion.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Good working relationships with people of diverse backgrounds.
  • Regular communication with several departments with the MCC working to improve the customer experience.
Company NameRideshare Driver//City, State//June 2019 to March 2020
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service. Approximately 1000 rides with a 4.97 out of 5 star rating.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Completed individual and business documentation on-time and with minimal errors.
  • Transported high-value clients with professionalism and discretion.
  • Stored passenger luggage and personal items with care for safety and security.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Served people from diverse backgrounds locally, from around the United States, and the World with positive feedback.
Company NameBanquet Bartender//City, State//April 2003 to March 2013
  • Good working relationships with co-workers and customers from diverse backgrounds.
  • Prepared for events by setting up bar, stocking supplies and arranging tables.
  • Recommended appropriate wines for individual tastes and food selections.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Checked ID cards and verified bar guests were of legal age.
  • Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.
  • Closed out cash register with 100% accuracy and prepared cashier report.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Handled $500-$1000 cash on daily basis, which built trustworthiness and loyalty with owners.
  • Able to work in a high paced environment and exceed expectations.
Company NameClerk Typist II//City, State//April 1989 to June 2000
Education
High School DiplomaMinneapolis Lutheran High School//City
University of MN, Duluth//City

I attended UMD for 5 quarters.

Hobbies

Portrait photography

Animal rescue

Crafting

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Resume Overview

School Attended

  • Minneapolis Lutheran High School
  • University of MN, Duluth

Job Titles Held:

  • Office Support Specialist II
  • Rideshare Driver
  • Banquet Bartender
  • Clerk Typist II

Degrees

  • High School Diploma

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