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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Agile and well-organized Office Manager with 4+ years of professional experience in the private and public sectors. Skilled at dealing with sensitive situations and keen to support your organization, with organizational, diplomacy, and communication skills. Accustomed to manage a team of 5-10 members in a high-volume business.

Skills
  • Detail-oriented
  • Communicate with credibility and confidence to Improve the effectiveness of communications and interactions with others
  • Strong knowledge of computer fundamentals
  • Quality assurance
  • Highly motivated inner drive to go beyond what is expected
  • Perform with consistent accuracy and prioritization
  • Mobile Device Deployment
  • Wireless Networking
  • Technical documents comprehension
  • Data recovery
  • Software Installation
  • Network Hardware and Software Maintenance
  • Windows Server
  • Microsoft, quickbooks online & desktop proficiency
  • Dependable, Can be relied upon to meet schedules and deadlines
  • Effectively develop organizational capabilities and integration of objectives
  • Bilingual
  • Excellent multi-tasking ability
  • Desktop Technical Support
  • Troubleshooting and Diagnostics
  • Technical issues analysis
  • Staff education and training
  • Problem resolution
  • Technical Writing
  • System Administration
  • Disaster Recovery Planning
Work History
Office Manager, 04/2019 to 06/2020
Paul Richard Electric LLC. – Houston , TX
  • Compared vendor prices and negotiated for optimal savings
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Completed weekly payroll for 7-14 employees
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using adequate software
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Optimized organizational systems for payment collections, AP/AR, deposits and record keeping
  • Handled all incoming business and client requests for information
  • Performed billing, collection and reporting functions for office generating over 1Million annually
  • Arranged corporate and office conferences for company employees and guests
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Created and finalized contracts to lock in deals with customers
  • Prepared vendor invoices and processed incoming payments
  • Designed marketing brochures and presentations for prospective accounts
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
  • Created and implemented aggressive action plan to address pressing cost control needs
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Managed system-wide operating system and software deployments, as well as related software upgrade problems.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Configured hardware, devices and software to set up work stations for employees.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Performed server backups and changed and replaced backup tapes daily.
  • Engaged end-users and answered questions via email, phone, website live chat and in forums.
  • Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Sales Representative, 04/2017 to 12/2018
Dave Streiffer Company – Houston, TX
  • Increased revenue by implementing effective sales strategies in all aspects of the sales cycle process from prospecting leads through close
  • Worked with Peachtree and Bwics
  • Processed orders by made by email or phone
  • Frequently used excel to keep track of documents and orders
  • Worked close with US Customs
  • Filed documents
  • Scheduled deliveries
  • Managed over 20 accounts
Secretary , 11/2016 to 04/2017
 Martinez Law Firm – Houston, TX
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel
  • Ordered all office supplies including ink cartridges, toner, and paper
  • Answered the phone by the second ring and greeted callers enthusiastically
  • Kept reception area clean and neat to give visitors a positive impression of the company
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
  • Answered telephone inquiries from clients, vendors and the public
  • Answered and quickly redirected up to 3 calls per minute
  • Created calendars with client appointments
Computer Support Specialist, 03/2014 to 10/2016
Best Buy – Houston, TX
  • Recommended network security standards to management
  • Trained junior members of IT team regarding network security and troubleshooting of data circuits
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work
  • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.
  • Installed system software, including Microsoft Office
  • Repaired and replaced hardware, including Hard drive
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues
  • Trained both internal and off-site users in repairing and resolving recurring issues
  • Restored data, operating systems, files, documents and drivers
  • Installed software and operating systems on multiple company computers
  • Resolved virus and malware issues with 90% success rate
Education
Associate of Applied Science: Expected in 2021
Lone Star College-North Harris - Houston, TX
High School Diploma: 2015
Benjamin O Davis High School - Houston, TX
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Resume Overview

Companies Worked For:

  • Paul Richard Electric LLC.
  • Dave Streiffer Company
  • Martinez Law Firm
  • Best Buy

School Attended

  • Lone Star College-North Harris
  • Benjamin O Davis High School

Job Titles Held:

  • Office Manager
  • Sales Representative
  • Secretary
  • Computer Support Specialist

Degrees

  • Associate of Applied Science : Expected in 2021
    High School Diploma : 2015

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