Detail-oriented enthusiastic individual working quickly and effectively with little to no supervision. An individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Time-Oriented
Well Organized
Fast Learner
Knowledge on Medical Medications
Medical insurance understanding
Medical facility familiarity
Medical history documentation
Bilingual in Spanish and English
Medical record security
Medical records management
Medical record-keeping
Medical device products and services
Electronic Medical Record (EMR) software
Account management
Medical Billing
ICD-10 coding
Claim review
Familiar with EHR Software known as IMS
Medical coding understanding
Insurance Verifications
Experience
Office/Billing Manger, 08/2020 to Current Vca Antech, Inc. – Oakland, CA,
Managed billing calendar and scheduled claims for payments.
Conducted insurance verification and pre-authorization, coded procedures and managed patient charts.
Helped customers to bring accounts into good standing by implementing payment plans.
Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas.
Increased office organization by developing filing system and customer database protocols.
Planned for major business changes, including system conversions and office moves.
Trained many employees on best practices and protocol while managing teams to maintain optimal productivity.
Directed team of 4 administrative professionals to meet team needs in fast-paced environment.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Monitored office inventory to maintain adequate supply levels and order products.
Pet Care Specialist, 05/2019 to 12/2020 Optech – Bingham Farms, MI,
Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
Communicated positively with clients to understand and meet pets' unique needs.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Coordinated doggie daycare groups and overnight care.
Monitored pets for signs of distress, injury and illness and coordinated caring responses.
Fed pets on-schedule and with appropriate food for developmental or health requirements.
Offered command reinforcement to pets enrolled in group obedience classes.
Attended to sick or injured animals by securing veterinary care.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Medical Receptionist, 12/2019 to 08/2020 The Paradies Shops – Dfw Airport, TX,
Handled all delegated tasks, including calling insurances and dealing with the credentialing for the clinic.
Earned reputation for good attendance and hard work.
Prepared and sent financial statements to support bookkeeping functions.
Updated group medical records and technical library to support smooth office operations.
Interviewed patients to collect medical information and insurance details.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Processed patient payments and scanned identification and insurance cards.
Communicated with all partners throughout the practice including physicians.
Observed strict HIPAA guidelines at all times according to company policy.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Set up appointments for physician visits and procedures using calendar software.
Answered multi-line phone system and directed callers to requested personnel and departments.
Handled all office supply ordering including ink cartridges, toner and paper
Delivered high-quality administrative and customer service to sustain patient and work flows.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Brand Associate, 10/2016 to 05/2019 Old Navy – City, STATE,
Connected closely with colleagues and collaborated successfully to achieve group goals.
Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Greeted patrons upon entrance and led to available fitting rooms.
Helped decrease clothing theft by limiting number of items customers could try on in fitting rooms.
Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
Earned reputation for good attendance and hard work.
Implemented processes to improve quality and increase productivity.
Built displays and end caps to highlight merchandise and increase sales.
Prepared merchandise sets for sales floor and used pallet jacks or hand trucks to transport items.
Education and Training
Bachelor of Arts: Business Administration And Management, Expected in Florida State College At Jacksonville - Jacksonville, FL GPA:
High School Diploma: , Expected in 05/2020 Sandalwood High School - Jacksonville, FL GPA:
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