Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Detail-oriented enthusiastic individual working quickly and effectively with little to no supervision. An individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Time-Oriented
  • Well Organized
  • Fast Learner
  • Knowledge on Medical Medications
  • Medical insurance understanding
  • Medical facility familiarity
  • Medical history documentation
  • Bilingual in Spanish and English
  • Medical record security
  • Medical records management
  • Medical record-keeping
  • Medical device products and services
  • Electronic Medical Record (EMR) software
  • Account management
  • Medical Billing
  • ICD-10 coding
  • Claim review
  • Familiar with EHR Software known as IMS
  • Medical coding understanding
  • Insurance Verifications
Office/Billing Manger, 08/2020 to Current
Vca Antech, Inc.Oakland, CA,
  • Managed billing calendar and scheduled claims for payments.
  • Conducted insurance verification and pre-authorization, coded procedures and managed patient charts.
  • Helped customers to bring accounts into good standing by implementing payment plans.
  • Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas.
  • Increased office organization by developing filing system and customer database protocols.
  • Planned for major business changes, including system conversions and office moves.
  • Trained many employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Directed team of 4 administrative professionals to meet team needs in fast-paced environment.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Monitored office inventory to maintain adequate supply levels and order products.
Pet Care Specialist, 05/2019 to 12/2020
OptechBingham Farms, MI,
  • Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
  • Communicated positively with clients to understand and meet pets' unique needs.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Coordinated doggie daycare groups and overnight care.
  • Monitored pets for signs of distress, injury and illness and coordinated caring responses.
  • Fed pets on-schedule and with appropriate food for developmental or health requirements.
  • Offered command reinforcement to pets enrolled in group obedience classes.
  • Attended to sick or injured animals by securing veterinary care.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
Medical Receptionist, 12/2019 to 08/2020
The Paradies ShopsDfw Airport, TX,
  • Handled all delegated tasks, including calling insurances and dealing with the credentialing for the clinic.
  • Earned reputation for good attendance and hard work.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Updated group medical records and technical library to support smooth office operations.
  • Interviewed patients to collect medical information and insurance details.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Processed patient payments and scanned identification and insurance cards.
  • Communicated with all partners throughout the practice including physicians.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Set up appointments for physician visits and procedures using calendar software.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Brand Associate, 10/2016 to 05/2019
Old NavyCity, STATE,
  • Connected closely with colleagues and collaborated successfully to achieve group goals.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Greeted patrons upon entrance and led to available fitting rooms.
  • Helped decrease clothing theft by limiting number of items customers could try on in fitting rooms.
  • Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
  • Earned reputation for good attendance and hard work.
  • Implemented processes to improve quality and increase productivity.
  • Built displays and end caps to highlight merchandise and increase sales.
  • Prepared merchandise sets for sales floor and used pallet jacks or hand trucks to transport items.
Education and Training
Bachelor of Arts: Business Administration And Management, Expected in
Florida State College At Jacksonville - Jacksonville, FL
High School Diploma: , Expected in 05/2020
Sandalwood High School - Jacksonville, FL

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School Attended

  • Florida State College At Jacksonville
  • Sandalwood High School

Job Titles Held:

  • Office/Billing Manger
  • Pet Care Specialist
  • Medical Receptionist
  • Brand Associate


  • Bachelor of Arts
  • High School Diploma

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