Chief Operations Officer with outstanding management experience and exceptional people skills. Versed in Six Sigma, Project Management and Situational Leadership. I am Action-oriented with the strong ability to communicate effectively with technology, executive, and business audiences. I look forward to this position in a professional culturally diverse environment affording me the opportunity to enhance worker's skill sets while improving profits for the division and company.
25 Years in C-Suite Management
20 Years Executive Level Sales Management
Mastery of P&L, Cash Flow and Balance Sheet mining
Creation and Implementation of SOP's
Lean Six Sigma
Six Sigma Green Belt Certified
29 years in c-level management
29 years in c-level management
5 Year Knowledge of mortgages, appraisal and title search
Top-Tier Executive Leader in Insurance Industry
S.W.O.T. and DMAIC Specialist
Advanced knowledge of MS Office 365
National Marketing Campaign Award Winner
MBA, Master of Business AdministrationUniversity of Phoenix － Phoenix, AZ, USA
Bachelor of Science, Computer Information SystemsWestminster College － New Wilmington, PA, USAMinor in Marketing
NVR / Ryan HomesMar 2006 to Sep 2006 Sales Manager / General Manager in Training － Pittsburgh, PA
Ran a 60 million dollar profit center.
Directly managed and trained a direct sales team to achieve monthly & annual sales plans.
Successfully managed 5 developments with 13 new home sales people and 6 sales assistants.
Lead sales team to exceed sales quotas in 4 out of 5 developments.
Successfully completed Situational Leadership I and II training finishing #1 out of 46 sales and general managers.
Conducted and analyzed market research to select appropriate products and floor plans for each development.
Approved, modified designs and selected appropriate colors for each development's single family and townhouse models.
Developed and budgeted advertising strategies for market segments.
Complete control of 5 developments' signage, direct mail, newspaper, billboard and cross promotional vendors.
Held and orchestrated weekly sales team meetings.
Oversaw sales contract approval process
Participated in weekly executive level production meetings
Reported directly to profit center manager.
Implemented market-wide programs for grand openings, community previews, and other community based prospecting events.
Started to oversee 3 production teams in the 5 developments (part of GM training) before being released during NVR's national layoff and restructuring in September 2006.
Was asked to stay on as a Sale Representative.
Was asked by VP of Operations, NVR Inc. (David Deal) to join his team in Maryland as a Sales Manager. My family was not able to relocate at that time.
DH Marketing Concepts - Pittsburgh, PA / New Castle, PAFeb 1994 to Current President
Full service consulting, print, mail and fulfillment company
Organically created, developed and lead full
service consulting and production
teams grossing over 8 million in annual sales.
Developed and established a strong foundation of culture: character, loyalty, accountability and work ethic with 75 fulltime and 20 plus part time workers.
Developed lead generation,
yearly budget, sales funnel, and ROI analysis for
19 healthcare and MA
health plan carriers throughout the U.S.
trained and guided management to accomplish award winning marketing
campaigns for healthcare
and MA health insurance carriers covering 26 states.
directed and lead 3 start-up MA health plans from concept having zero members to
148,000 / 58,600 / 83,000 members respectively.
Held strategic and tactical
ownership of multiple $6M annual multi-media lead
generation campaigns that
consistently meet organizational growth objectives in multiple states.
and managed creative compensation plans for hundreds
of blue and white collar workers.
Instituted and worked with HR to create furthering education programs and established cross-utilization training technics to maximize workforce profitability.
Established partnerships with in-house sales
teams, agent/broker(s), Presidents and CEO's to
ensure timely project execution and tracking
in advanced CRM systems during AEP.
Designed and trained call center
managers to support lead generation campaign - project kick-offs, talking points, QA
process development to maximize telephonic
enrollments and trim costs.
Developed and initiated
enhancements to multiple MA health plan corporate Web
sites to deliver a consistent message; generate new leads, ensure intuitive
navigation and touch points
for customer facing.
Lead compliance teams to vitally launch a
CMS-compliant website, pay-per-click
campaign and landing page content for
multiple MA insurance carriers
and healthcare networks.
Oversaw the IT department
leaders in charge of innovative e-marketing strategy
designed to maximize leads and revenue.
Programmed, coded and customized a shopping
cart store front for e-commerce.
and held responsible multiple C-level and middle management overseeing multiple production
Analyzed and forecasted the
economics of a mid-size company in a purely
competitive industry while providing
stability and steady growth each year.
Spearheaded and motivated
five production directors with two locations to
operate at a 99.6% quality efficiency rating.
Responsible for rapid growth of direct
sales team's interaction with over 300 customers:
consulting, design, print, direct
mail, fulfillment and promotional in
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Companies Worked For:
Sales Manager / General Manager in Training
University of Phoenix
Job Titles Held:
NVR / Ryan Homes
DH Marketing Concepts - Pittsburgh, PA / New Castle, PA
MBA , Master of Business Administration Bachelor of Science , Computer Information Systems
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