Experienced in client services excels at relationship building. knowledgeable in providing friendly, thorough customer service to clients, families, and fellow professionals. Skilled at problem solving and conflict resolution, and able to help encourage teamwork. Adept at handling confidential and/or sensitive information. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Quality Assessment
Verbal and Written Communication
Decision Making
Standards Compliance
Multitasking and Prioritization
Efficient and Detail-Oriented
Calm and Professional Under Pressure
Cash Register Operations
Problem Solving
Credits and Refunds
Data Entry
Work History
Nutrition Host, 06/2017 - 11/2021 University Of Miami Miller School Of Medicine – West Palm Beach, FL,
Provides training and materials to new employees on hospital and department specific practices
Ensures that patients are provided with nourishing quality food items and making sure they pleased with the items they receive
Knowledgeable of hospital technology systems and able to look up and adjust patient diets, restrictions, tube feedings or preferences
Makes sure all compliances and restrictions are followed based on individual patient diet
Knowledgeable of various diets
Knowledgeable of all patient identification practices
Meets with supervisors, management, and medical personnel to communicate and facilitate any changes in department processes or policies to ensure patient satisfaction
Rotating food items that are in stock to maintain quality and freshness
Maintains order and cleanliness or areas where food items are kept, as well as maintaining daily temperature logs of refrigeration units
Meets with patient’s pre meal service to obtain their individual food selections using an iPad
Visits patients post meal service to ensure they are satisfied
Assisted patients clients with mean plan development, addressing individualized dietary requirements.
Coordinated menus and ordered necessary items to prepare food for medical requirements.
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