Meticulous Team Member passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Looking to bring history of exceptional service to a high-volume establishment.
Skills
Liquor, beer and wine knowledge
Liquor law compliance
Inventory management
Detail oriented
Staff leadership
Attending to multiple customers
Aloha POS - Proficient in Front and Back Office
Toast POS
Micros
Experience
07/2019 to Current
NRO/LRT/BartenderBelmond Ltd – Santa Barbara, CA,
Trained incoming staff on Restaurant policies, practices and culture to promote employee productivity and growth.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
02/2007 to 01/2019
Manager BartenderThermo Fisher Scientific Inc. – Nashville, TN,
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Developed drink menu with creative Tequila-based cocktails
Prepared custom and a-la-carte drink orders by accurately measuring and mixing house ingredients.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Maintained accurate cash drawer of $500 per shift.
Closed out cash register with 100% accuracy and prepared cashier report.
Managed disruptive customer behavior and mitigated liability by encouraging customer to order food, offering a non-alcoholic beverage, enlisting the help of his/her friend or, if necessary, refusing service
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Hired, trained and mentored staff to maximize effectiveness.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
08/2001 to 04/2007
Head BartenderSloop John B – City, STATE,
Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies
Kept bar presentable and well-stocked to meet all customer needs
Took customer orders and capitalized on opportunities to sell special beverage and food options
Maintained secure cash drawers, promptly resolving discrepancies for accuracy
Followed alcohol awareness procedures for prevention of intoxicated guests
Maintained inventory and ordered new supplies when needed
10/1998 to 06/2001
Sales AssociateHusch Vineyards – City, STATE,
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Trained and developed new sales team associates in products, selling techniques and company procedures
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
Education
Expected in 1997 to to
Master of Science: Marine Geology University of Southern California - Los Angeles, CA GPA:
Expected in 1994 to to
Bachelor of Arts: English And Geology Lehigh University - Bethlehem, PA GPA:
Expected in 1990 to to
High School Diploma: St John Vianney High School - Holmdel, NJ GPA:
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