non-profit startup / Project Manager01/2014 to CurrentGooru - EdTech
in the Partnerships team (Volunteer) -
Responsible for developing, managing, and supporting a partner pipeline from start to finish.
Composing project plans, monitoring of the projects and support issues and identifying potential risks
Working across teams (product, engineering, marketing, etc) to better support partners building applications leveraging Gooru technology.
Primary account manager for a variety of tech partners, utilizing problem-solving skills to identify solution opportunities and provide regular support.
Designing and implementing new and improved work process in order to streamline all team's activities, including onboarding JIRA for project management and ZenDesk for support.
ERP Project Manager01/2013 to 01/2014Applied Management Consulting ltd
Understanding of complex retail processes and Implementing Priority ERP - business analysis, system design and implementation. Designing and implementing new work procedures and optimizing existing ones. Formulating the SOW document and approving it in the customer design phase.
Training top users and end users on the system, and on new/optimized procedures.
Composing PRDs and feature design documents according to customers' requirements and being SPOC for them along the design phase, onboarding process and post-sale, answering customer questions and addressing issues
Working closely and collaborating with cross functional teams such as R&D, support and system teams in order to achieve results on time and on budget.
Customer Acceptance Testing - testing quality and alignment with PRD specifications.
Integration with other customer systems - full solution design with API integrations.
IT and Processes Integrator01/2012 to 01/2013ERP Assimilator
in an E-Commerce project -
Familiarity with several different IT systems (logistics, billing, ERP, etc.), performing QA prior to system rollout, adding and defining new features to the basic design,
Intense work with R&D - defining SOWs and tracking the R&D adherence, reporting bugs and tracking them.
Supporting and coordinating between different departments (Finance, Logistics, call center and IT), ongoing supervision on cross-team processes including all technical aspects. Defining and Implementing new work procedures.
Authored all training material, including presentations and group and personal training. ERP Assimilator
Assimilating Priority POS, performing acceptance tests before installation according to the company needs.
Composing the training program including the workbook and the presentations, frontal training, supporting end-users and assimilating the system on site.
01/2011 to 01/2012"Ta'asiyeda"
educational non-profit organization
Guiding different school activities on fields such as: Industry, technology, entrepreneurship, being a wise consumer, environment and sustainability. Ilana Gur Museum
Guiding English and Hebrew tours.
2013John Bryce Hi-Tech College2013 - IT Systems Analysis in UML Approach, John Bryce Hi-Tech College
BA: psychology2012Open University2008-2012 - BA studies in psychology, Open University.
Volunteering in Magen David Adom
Hebrew, English, Russian.
Authored all training material, including presentations and group and personal training
Onboarding, Project Manager, Employee Resource Group, Enterprise Resource Planning, Erp, Integrator, Training, Account Manager, Marketing, Pipeline, Problem-solving, Project Management, Project Plans, Acceptance Testing, And Post-sale, Answering, Api, Budget, Business Analysis, Integration, Retail, Retail Marketing, Sow, Testing, User Acceptance, Billing, Finance, Logistics, Point Of Sale, Pos, Qa, Rollout, Wise, Simulations, Systems Analysis, Uml