Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
- Buffing and waxing
- Excellent communication skills
- Clean driving record
- Asbestos training
- Sanitization techniques
- Rug shampooing
- Supply inventory management
- Floor waxing
Education and Training
Georgia Piedmont Technical College Clarkston, GA Expected in 04/2004 ā ā Diploma : Surgical Technology - :
Georgia Piedmont Technical College Clarkston, GA Expected in 10/2023 ā ā Diploma : Medical Assisting - :
Experience
Able Services - Night Custodian
Houston, TX, 07/2011 - Current
Houston, TX, 07/2011 - Current
- Maintained building interiors with routine deep cleaning of high-traffic areas.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Maintained accountability for building keys, master keys and access cards.
- Notified building managers about needed repairs to maintain public safety.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Stocked, sanitized, cleaned and inspected restrooms.
- Dusted and wiped furniture and fixtures.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Recorded routine inspection and maintenance activities.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Organized custodial closets to easily find equipment and supplies.
Heartland Bank & Trust Co - Retail Assistant
Spring Valley, IL, 12/2004 - 06/2010
Spring Valley, IL, 12/2004 - 06/2010
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Answered questions about current promotions and resolved issues according to store policies.
- Offered coupons and special deals to increase quantity of customer spending.
- Worked with off-site locations to find desired items for customers.
- Offered friendly greetings and assistance to incoming customers.
- Established good customer relations and excellent service to build and retain loyal customers.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed cash register operations using POS system and processed sales and returns.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Explained company's product and service offerings to clients, enabling each to choose options best fitting personal needs.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Recruited, hired and trained new staff to develop with excellent product knowledge
South Carolina Job Board - Retail Associate
Mount Pleasant, SC, 04/1993 - 12/2002
Mount Pleasant, SC, 04/1993 - 12/2002
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Educated customers on product and service offerings.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
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School Attended
- Georgia Piedmont Technical College
- Georgia Piedmont Technical College
Job Titles Held:
- Night Custodian
- Retail Assistant
- Retail Associate
Degrees
- Diploma
- Diploma
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