Night Auditor Resume Example
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NIGHT AUDITOR
Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
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Work History
Night Auditor, 01/2021 to Current
Celebration Hotel Ltd – Saint Augustine , FL
Celebration Hotel Ltd – Saint Augustine , FL
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Performed nightly updates to room charges and rates.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Reported financial data and updated financial records in ledgers and journals.
- Documented accounts and logs throughout shift to keep up with all requirements.
- Input financial data and produced reports.
- Completed late check-ins and directed guests to rooms and facilities.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Balanced hotel accounts and resolved discrepancies.
Front Desk Manager, 10/2019 to 12/2020
Firstservice Residential – Houston , TX
Firstservice Residential – Houston , TX
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Resolved guest complaints by addressing issues with rooms promptly.
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Checked guests in out of hotel, made reservations and processed payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Maintained transaction security by verifying payment cards against identification.
- Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center.
- Prepared weekly employee work schedules for nine team members ensuring all shifts received adequate coverage.
- Entered customer data using Micros-Opera software and updated information whenever patrons changed rooms.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
Assistant General Manager, 02/2017 to 08/2019
Exos – Chandler , AZ
Exos – Chandler , AZ
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained and disciplined employees to maximize performance.
- Oversaw computer database and physical filing systems.
- Resolved problems promptly and effectively to elevate customer approval.
- Handled cash accurately and prepared deposits.
Hotel General Manager, 02/2016 to 02/2017
Newport Hospitality Group – Somerset , NJ
Newport Hospitality Group – Somerset , NJ
- Oversaw day-to-day operations of 63-room hotel with staff of 15 employees.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Directed successful turnaround of hotel by passing brand standard inspections.
Education
Bachelor of Science: Hospitality And TourismSouthern Oregon University - City, State
Bachelor of Arts: GeographyUniversity Of Iowa - City, State
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Resume Overview
School Attended
- Southern Oregon University
- University Of Iowa
Job Titles Held:
- Night Auditor
- Front Desk Manager
- Assistant General Manager
- Hotel General Manager
Degrees
- Bachelor of Science : Hospitality And Tourism
Bachelor of Arts : Geography
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