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Night Auditor Resume Example

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NIGHT AUDITOR
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Front desk operations
  • Registration Processing
  • Closing Processes
  • Report Generation
  • Payment oversight
  • Transportation information
  • Cash control
  • System updates
  • VIP Guest Relations
  • Team Oversight
  • Safety and Security Procedures
  • Rate Changes
  • Check-In and Check-Out Procedures
  • Team Leadership
  • Training and Development
  • Conflict Resolution
Work History
Night Auditor, 01/2021 to Current
Rogue Regency Inn & Suites – Medford, OR
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Performed nightly updates to room charges and rates.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Reported financial data and updated financial records in ledgers and journals.
  • Documented accounts and logs throughout shift to keep up with all requirements.
  • Input financial dataand produced reports.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Balanced hotel accounts and resolved discrepancies.
Front Desk Manager, 10/2019 to 12/2020
Rogue Regency Inn & Suites – Medford, OR
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Maintained transaction security by verifying payment cards against identification.
  • Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center.
  • Prepared weekly employee work schedules for nine team members ensuring all shifts received adequate coverage.
  • Entered customer data using Micros-Opera software and updated information whenever patrons changed rooms.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
Assistant General Manager, 02/2017 to 08/2019
Hilton Garden Inn – Medford, OR
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Motivated, trained and disciplined employees to maximize performance.
  • Oversaw computer database and physical filing systems.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Handled cash accurately and prepared deposits.
Hotel General Manager, 02/2016 to 02/2017
Holiday Inn Express – Medford, OR
  • Oversaw day-to-day operations of 63-room hotel with staff of 15 employees.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Directed successful turnaround of hotel by passing brand standard inspections.
Education
Bachelor of Science: Hospitality And TourismSouthern Oregon University - Ashland, OR
Bachelor of Arts: GeographyUniversity Of Iowa - Iowa City, IA
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Resume Overview

Companies Worked For:

  • Rogue Regency Inn & Suites
  • Hilton Garden Inn
  • Holiday Inn Express

School Attended

  • Southern Oregon University
  • University Of Iowa

Job Titles Held:

  • Night Auditor
  • Front Desk Manager
  • Assistant General Manager
  • Hotel General Manager

Degrees

  • Bachelor of Science : Hospitality And Tourism
    Bachelor of Arts : Geography

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