Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
I am a friendly person with a great work ethic who has worked in the Customer Service Industry for over 5 years. I enjoy working with people and I am a hard worker. I am looking for a position where I can grow and succeed in a professional environment.
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Night Auditor, 05/2014 - Current
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians Florence, OR,
  • Greeted, registered, and assigned rooms to guests of hotels or motels.
  • Verified customers' credit, and established how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Computed bills, collected payments, and make change for guests.
  • Performed simple bookkeeping activities, such as balancing cash accounts.
  • Issued room keys and escort instructions to bellhops.
  • Reviewed accounts and charges with guests during the check-out process.
  • Posted charges, such those for rooms, food or telephone calls, to ledgers manually or by using computers.
  • Transmitted and receive messages, using telephones or telephone switchboards.
  • Contacted housekeeping or maintenance staff when guests report problems.
  • Made and confirmed reservations.
  • Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Advised housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Deposited guests' valuables in hotel safes or safe-deposit boxes.
  • Date-stamped, sorted, and racked incoming mail and messages.
  • Developed and organized training manuals, multimedia visual aids, and other educational materials.
  • Supervised front office hotel operations staff to ensure efficiency throughout the rest of the day outside regular office hours.
  • Planned and organized hotel services including housekeeping and maintenance details, and concierge services.
  • Prepared shift report on new guests received during the shift along with attendance of shift personnel.
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of IHG Hotels Group.
  • Maintains a calm demeanor during periods of high volume or unusual events.
  • Anticipates guest needs by constantly evaluating environment and clients for cues.
  • I am in charge of opening and closing 11 different buildings every night.
  • Delivers legendary customer service to all guest by acting with a guest comes first attitude and connecting with the guest.
  • Discovers and responds to guest concerns and needs.
  • Follows operational policies and procedures, including those for health, safety and security.
  • Maintains a clean and organized work environment for guest and co-workers.
  • Maintains regular and consistent attendance and punctuality.
Massage Therapist, 03/2014 - 04/2014
Diamond Resorts Corporation Zephyr Cove, NV,
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Stress-Free.
  • Maintains a calm demeanor during periods of high volume or unusual events.
  • Anticipates clients needs by constantly evaluating environment and clients for cues.
  • Delivers legendary customer service to all clients by acting with a clients comes first attitude and connecting with the clients.
  • Discovers and responds to clients needs.
  • Follows operational policies and procedures, including those for safety and security.
  • Maintains a clean and organized work environment for clients and co-workers.
  • Maintains regular and consistent attendance and punctuality.
  • Follows health, safety and sanitation guidelines for all clients welfare.
  • Provide a relaxing and therapeutic experience for each client.
Barista, 04/2009 - 05/2013
Landry's Fort Myers, FL,
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer needs by constantly evaluating environment and customers for cues.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Follows operational policies and procedures, including those for cash handling and safety and security.
  • Maintains a clean and organized workspace so that partners can locate resources and product as needed.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
Front Desk Associate/Trainer/Manager, 12/2008 - 10/2010
Motel 6 Fredericksburg, VA City, STATE,
  • Greeted, registered, and assigned rooms to guests of hotels or motels.
  • Verified customers' credit, and established how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Computed bills, collected payments, and make change for guests.
  • Performed simple bookkeeping activities, such as balancing cash accounts.
  • Issued room keys and escort instructions to bellhops.
  • Reviewed accounts and charges with guests during the check-out process.
  • Posted charges, such those for rooms or telephone calls, to ledgers manually or by using computers.
  • Transmitted and receive messages, using telephones or telephone switchboards.
  • Contacted housekeeping or maintenance staff when guests report problems.
  • Made and confirmed reservations.
  • Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Recorded guest comments or complaints, referring customers to managers as necessary.
  • Advised housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Deposited guests' valuables in hotel safes or safe-deposit boxes.
  • Date-stamped, sorted, and racked incoming mail and messages.
  • Conducted orientation sessions and arrange on-the-job training for new hires.
  • Conducted and arranged for ongoing technical training and personal development classes for staff members.
  • Conferred with management at six properties in the VA and MD region by conducting surveys to identify training needs based on projected production processes, changes, and other factors.
  • Developed and organized training manuals, multimedia visual aids, and other educational materials.
  • Supervised front office hotel operations staff to ensure efficiency throughout the rest of the day outside regular office hours.
  • Planned and organized hotel services including housekeeping and maintenance details, and concierge services.
  • Prepared shift report on new guests received during the shift along with attendance of shift personnel.
  • Assisted HR in recruiting and selecting suitable hotel staff for the shift from internal staff or externally.
  • Performed performance appraisals of shift personal and provided counseling for staff performing below expectations.
  • Maintained a staff of 25.
Education
HS Diploma: , Expected in June 2004
-
North Stafford High School - Stafford, VA
GPA:
Associate Degree: Massage Therapy, Expected in April 2011
-
Northern Virginia Community College - Woodbridge, VA
GPA:
Massage Therapy
Accomplishments First Aid and CPR Certified-Nov 2014: , Expected in May 2013
-
Northern Virginia Community College - Woodbridge, VA
GPA:
Completed and Passed Certification for Licensed Therapist: , Expected in Dec 2013
-
- ,
GPA: Employee of the Month-March 2009 Dean’s List
Employee of the Month-March 2009 Dean’s List
Completed Manager on Duty Course: , Expected in Spring 2011
-
- ,
GPA:
Completed Certified Trainer Course-July 2010 Assisted in opening a property in Frederick MD: , Expected in May 2009
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- ,
GPA:
Professional Affiliations
Skills
bookkeeping, cash handling, closing, counseling, CPR Certified, credit, client, clients, customer service, First Aid, front office, HR, materials, mail, office, multimedia, performance appraisals, personnel, policies, processes, quality, recruiting, safety, technical training, telephone, telephones, Trainer, training manuals

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Resume Overview

School Attended

  • North Stafford High School
  • Northern Virginia Community College
  • Northern Virginia Community College

Job Titles Held:

  • Night Auditor
  • Massage Therapist
  • Barista
  • Front Desk Associate/Trainer/Manager

Degrees

  • HS Diploma
  • Associate Degree
  • Accomplishments First Aid and CPR Certified-Nov 2014
  • Completed and Passed Certification for Licensed Therapist
  • Completed Manager on Duty Course
  • Completed Certified Trainer Course-July 2010 Assisted in opening a property in Frederick MD

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