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night auditor resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Multifaceted Night Auditor skilled in basic hotel procedures. Adept at guest relations and resolving customer service issues as quickly as possible. Specialize in anticipating needs as much as possible to minimize guest complaints and inconveniences. Recipient of 2018 GNHA Stars of the Industry Award Employee of the Year. Adept at greeting guests and performing basic check-in duties. Solid understanding of common hotel guest relations procedures. Excellent problem solving skills and ability to stay calm under pressure. Familiar with MS Office, Hilton OnQ, R&I, AP, AR and software applications needed to prepare reports Ability to work well with others and delegate authority when required. Detail-oriented Night Auditor trained in hospitality management and accounting. Hard worker with strong people skills. 15-year background conducting financial reporting for Focused Service properties.

Accomplishments

Recipient of 2018 GNHA Stars of the Industry Award Employee of the Year.

Skills
  • Data Gathering
  • Check In and Check Out Procedures
  • Customer Service
  • Guest Registration
  • Issue Escalation
  • Problem Solving
  • Invoicing and Billing
  • Coaching and Mentoring
  • Microsoft Office Suite
  • Team Building
  • Team Management and Supervision
  • Complex Problem Solving
Work History
06/2020 to Current
Night Auditor Ethan Allen Richmond, VA,
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Processed weekly orders through multi-carrier manifest system for Treats shop and all office supplies.
  • Ran weekly Advance Purchase report and processed setup and payment.
  • Controlled cash and credit card payment transactions at front desk using High Balance reports and Credit Card Status reports, reducing errors 38%
02/2019 to 02/2020
Front Office Manager Restoration Hardware Roseville, CA,
  • Coached employees through day-to-day work and complex problems.
  • Interpreted management directives to define and document administrative staff processes.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Assisted GM with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
  • Completed bi-weekly payroll for 20 employees.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
06/2013 to 02/2019
Night Auditor Ethan Allen Englishtown, NJ,
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Reviewed daily financial statements and completed end-of-day paperwork in M3 with 100% accuracy.
05/2012 to 05/2013
Night Manager Proper Hospitality Santa Monica, CA,
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained and developed personnel to improve safety, employee relations and resolve guest issues.
Education
Expected in 06/2011 to to
GED:
Cheatham County Learning Annex - Ashland City, TN
GPA:
Expected in 1999 to to
Associate of Arts: Computer Aided Design
Pinellas Technical Education Center - St. Petersburg, FL
GPA:
Expected in 1996 to to
:
Boca Ciaga High School - Gulfport, FL,
GPA:

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Resume Overview

School Attended

  • Cheatham County Learning Annex
  • Pinellas Technical Education Center
  • Boca Ciaga High School

Job Titles Held:

  • Night Auditor
  • Front Office Manager
  • Night Auditor
  • Night Manager

Degrees

  • GED
  • Associate of Arts

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