Night Auditor Resume Example
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NIGHT AUDITOR
Summary
Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Focused on providing professional service and support to every visitor. Diligent about scheduling appointments. Positive nature with excellent people skills.
Skills
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Experience
Night Auditor01/2020 to CurrentHotel KeenPalo Alto , CA
- Compiled budget documents and monitored costs to maintain control systems.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Coordinated with guest services and concierge team to meet guest needs.
- Completed all nightly updates to hotel rates and individual room charges.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Assessed checklist on daily basis and planned shift accordingly.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Documented wake-up requests and set up automatic calls in system.
- Assisted hotel guests with check in and out procedures courteously.
- Ran end-of-day computer functions and closed out reports, submitting details to general manager for review.
Server02/2019 to 08/2019Sonnenalp Resort Of VailEdwards , CO
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Prepared beverages and filled food orders for customers
Customer Service Representative10/2018 to 01/2019 Fidelity Bank Of North CarolinaWake Forest , NC
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Compiled customer feedback and recommended service delivery improvements to management
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
Bakery Associate08/2015 to 12/2016SpartannashWilliamston , MI
- Took food orders from patients and families, and explained offerings
- Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas
- Promoted customer loyalty by efficiently handling food and service complaints
- Observed customer purchases in line and differentiated between standard portions
- Checked completed orders for accuracy and bagged meals for easy carrying
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Operated as full-service food provider in bakery establishment by taking orders, preparing meals and collecting payments
- Wiped counters, washed dishes and sanitized equipment to maintain clean food prep and dining areas
- Processed payments and counted change to complete transactions
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items
Education and Training
High School DiplomaVerona Area High SchoolCity, State
Some College (No Degree): PsychologyUniversity of Wisconsin - MilwaukeeCity, State
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Resume Strength
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- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Verona Area High School
- University of Wisconsin - Milwaukee
Job Titles Held:
- Night Auditor
- Server
- Customer Service Representative
- Bakery Associate
Degrees
- High School Diploma
Some College (No Degree) : Psychology
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