Night Auditor resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Focused on providing professional service and support to every visitor. Diligent about scheduling appointments. Positive nature with excellent people skills.
Skills
Bill computation
Hospitality service expertise
Communication skills
Decision-making abilities
Problem-solving skills
Cash handling and management
Natural leader
Detail-oriented
Tracking expenses
Reporting capabilities
Managing reception
Posting charges
Payment oversight
Light maintenance duties
Education and Training
Verona Area High SchoolVerona, WIExpected in ā āHigh School Diploma: - GPA:
Experience
Hotel Keen - Night Auditor Palo Alto, CA, 01/2020 - 08/2020
Compiled budget documents and monitored costs to maintain control systems.
Maintained cleanliness of bathrooms, lobby and front desk.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Coordinated with guest services and concierge team to meet guest needs.
Completed all nightly updates to hotel rates and individual room charges.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Assessed checklist on daily basis and planned shift accordingly.
Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
Performed balance procedures for hotel accounts and resolved discrepancies.
Documented wake-up requests and set up automatic calls in system.
Assisted hotel guests with check in and out procedures courteously.
Ran end-of-day computer functions and closed out reports, submitting details to general manager for review.
Sonnenalp Resort Of Vail - Server Edwards, CO, 02/2019 - 08/2019
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Kept register accurate through correct billing, payment processing and cash management practices
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Prepared beverages and filled food orders for customers
Fidelity Bank Of North Carolina - Customer Service Representative Wake Forest, NC, 10/2018 - 01/2019
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Compiled customer feedback and recommended service delivery improvements to management
Conferred with customers about concerns with products or services to resolve problems and drive sales
Improved customer satisfaction ratings by addressing issues and fostering timely resolution
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