Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Flexible hard worker ready to learn and contribute to team success. Skilled administrative professional with solid experience in coordinating financial accounts and tracking daily transactions. Good reporting, problem-solving and multitasking abilities in fast-paced environments.

  • Generating reports
  • Balancing accounts
  • Tracking expenses
  • Reporting capabilities
04/2017 to 11/2018
Night Auditor Marcus Corporation Aurora, CO,
  • Managed 60+ in-person and telephone information requests and reservations each day.
  • Completed daily computer backups, checked for viruses and updated programs.
  • Reported on room information to Day time Manager and accounted for variances.
  • Implemented program to create daily spreadsheets and streamline financial reporting.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Completed nightly updates to hotel rates and individual room charges.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Updated accounts and logs throughout shift to keep up with all requirements.
  • Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Monitored reservations to track incoming parties and special events.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Managed inventory of keys and linens each day and included all necessary information on audit reports.
  • Created spreadsheets using Marriott Software and entered all financial information daily to keep critical details well-organized and accessible to appropriate staff members.
  • Processed end-of-day paperwork using MarriottSoftware, verifying deposits and rectifying discrepancies.
  • Managed 20 + in-person and telephone information requests and reservations each day.
  • Followed facility security protocols, including Nightly check of each floor to safeguard guests and personnel.
03/2017 to 11/2018
Customer Service Representative Teleperformance Hill Air Force Base, UT,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
04/2008 to 04/2016
Payroll Administrator Abbott Laboratories Fort Lauderdale, FL,
  • Onboarded new employees in time reporting and payroll systems.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Produced and filed payroll reports every Bi-Weekly payroll time frame.
  • Managed payroll for employees at multiple Coast to Coast (50) locations.
  • Corrected payroll transactions by voiding checks and issuing stop payment orders.
  • Calculated and applied wage garnishments. I was the person responsible for all company garnishments
  • Reported payroll utilizing ADP[Software] and administered employee benefits, including Bi-Weekly[Type] program, insurance and vacation.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Worked with HR staff to accurately track and update paid time off.
  • Supervised proper processing of garnishments, including child support and wage assignments.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.
  • Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits and losses.
  • Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
  • Determined proper handling of financial transactions and approved transactions within designated limits.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Education and Training
Expected in 06/1965
High School Diploma:
Claire A. Garfield Senior High School - Garrettsville, Oh 44231,
Expected in 01/2015
: ADP Payroll Technology
Forest City Enterprises - Cleveland, Ohio,
Expected in 09/1978
: I Owned The Shop And We Worked On Auto Repair
A&B Auto Clinic - Kent, Ohio 44266,

I owned one of the best Auto repair shops in Kent, Ohio due to having an experienced crew. I went into the business knowing nothing about the business but learned quickly how to write the estimate for work to be done and treating the customer fairly. We were a Preferred shop for Allstate Insurance, and State Farm among others in the area. I handled all of the paperwork and ordering of supplies: parts, paint and other materials to cover the work to be done. and when I knew my son wasn't interested in the business I sold my interest in the business and he was in the business for 20 years and retired.

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School Attended

  • Claire A. Garfield Senior High School
  • Forest City Enterprises
  • A&B Auto Clinic

Job Titles Held:

  • Night Auditor
  • Customer Service Representative
  • Payroll Administrator


  • High School Diploma

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