Flexible hard worker ready to learn and contribute to team success. Skilled administrative professional with solid experience in coordinating financial accounts and tracking daily transactions. Good reporting, problem-solving and multitasking abilities in fast-paced environments.
Skills
Generating reports
Balancing accounts
Tracking expenses
Reporting capabilities
Experience
04/2017 to 11/2018
Night AuditorMarcus Corporation – Aurora, CO,
Managed 60+ in-person and telephone information requests and reservations each day.
Completed daily computer backups, checked for viruses and updated programs.
Reported on room information to Day time Manager and accounted for variances.
Implemented program to create daily spreadsheets and streamline financial reporting.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Assisted hotel guests with check in and out procedures courteously.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Documented wake-up requests and set up automatic calls in system.
Completed nightly updates to hotel rates and individual room charges.
Maintained cleanliness of bathrooms, lobby and front desk.
Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Maintained well-stocked and presentable complementary food and beverage station.
Performed balance procedures for hotel accounts and resolved discrepancies.
Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
Updated accounts and logs throughout shift to keep up with all requirements.
Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
Monitored reservations to track incoming parties and special events.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Managed inventory of keys and linens each day and included all necessary information on audit reports.
Created spreadsheets using Marriott Software and entered all financial information daily to keep critical details well-organized and accessible to appropriate staff members.
Processed end-of-day paperwork using MarriottSoftware, verifying deposits and rectifying discrepancies.
Managed 20 + in-person and telephone information requests and reservations each day.
Followed facility security protocols, including Nightly check of each floor to safeguard guests and personnel.
03/2017 to 11/2018
Customer Service RepresentativeTeleperformance – Hill Air Force Base, UT,
: I Owned The Shop And We Worked On Auto Repair A&B Auto Clinic - Kent, Ohio 44266, GPA:
Accomplishments
I owned one of the best Auto repair shops in Kent, Ohio due to having an experienced crew. I went into the business knowing nothing about the business but learned quickly how to write the estimate for work to be done and treating the customer fairly. We were a Preferred shop for Allstate Insurance, and State Farm among others in the area. I handled all of the paperwork and ordering of supplies: parts, paint and other materials to cover the work to be done. and when I knew my son wasn't interested in the business I sold my interest in the business and he was in the business for 20 years and retired.
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