Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Detail-oriented and organized. Transportation Logistics Coordinator offers comprehensive background in transportation management. Expert in transportation operations, waste prevention and safety compliance.
Core Strengths
Currently possess Commercial Driver's License. Operating Systems Microsoft Office 2003 and 2007, Vista, Windows XP, America Online lnstant Messenger, Mcloud Load Master, Geologics (Tracking Software), Cadec (Tracking Software)
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Multi-Task Management
  • Critical thinking
  • Prioritization
  • Send and receive emails
  • Applied outstanding interpersonal skills in interacting with customers
  • Numerous Safe Driver Awards
  • Technical Acumen
  • Phone Systems
  • Business Phones - Multiple Lines In and Out
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Work Experience
03/2013 to 04/2015 Night and Weekend CSR Fellowship Senior Living | Basking Ridge, NJ,
  • Make contact with the customers to advise where the freight was located. If needed, resolve delivery issues
  • Update customers per their request, for delivery eta.
  • Set delivery appointments if needed.
  • Know the customer requirements for advising of any issues, including OS&D on the load.
  • When needed, planned trucks on loads to pick up and roll with the load.
  • Track all freight, including otd for delivery.
  • Provide pick up and delivery numbers for drivers that did not have the information.
  • Answer the customer phone line and provide the necessary information. 100% satisfaction was achieved.
  • Answer any emails from the customers within 5 minutes; most emails answered within 2 minutes.
  • Make night notes for the dispatch and day csr's to be up on what was done throughout the night and/or weekend.
  • When issues occurred, know who to contact for the quickest resolution possible.
03/2011 to 05/2015 Stocker / Pets Product Manager / Stocker Firstgroup Plc | East Aurora, NY,
  • Assume full responsibility in receiving a load of pet products with the use of a forklift
  • Prevented store losses using awareness, attention to detail and integrity , and supervising crew to organize product on the shelves for pet parents.
  • Deliver exceptional shopping experience by ensuring properly replaced product on the shelf. Maintain clean and orderly receiving area utilizing electric forklift to accept pallets from the trailer.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Trained 3 - 5 new employees quarterly.
  • Expressed appreciation and invited customers to return to the store.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Assisted customers in finding out-of-stock items.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Stocked and rotated inventory regularly.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Organized the store by returning all merchandise to its proper place.
  • Processed merchandise returns and exchanges.
08/2010 to 03/2011 Driver American Chemical Society | Urbana, IL,
  • Operated a tractor-trailer throughout the United States, ensuring on-time pickups and deliveries of products.
  • 99.9% on time performance maintained.
  • Held accountability in maintaining log of driving hours in accordance with transportation guidelines of the National Highway Safety Administration.
  • Maintained temperature control on refrigerated product.
  • Interact with shippers and receiver in a professional manor.
  • Monitored critical engine levels on both the tractor and trailer to maintain performance.
  • Loaded products weighing up to 45000 pounds onto trailers for delivery.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
07/2009 to 04/2010 Driver Oklahoma Tank Lines | City, STATE,
  • Performed well in transporting automotive fuels throughout Oklahoma City metro and nearby communities.
  • Executed tasks in picking up and delivering gasoline and diesel products, maintaining a log of driving hours, and driving safely back to the terminal at the end of dispatches.
  • Demonstrated expertise in loading, transporting, and unloading fuels; protecting work area; and maintaining orderliness and cleanliness of workplace.
  • Applied outstanding interpersonal skills in interacting with customers.
07/2004 to 07/2009 Country Driver/Recruiter/CSR/Dispatch Freymiller Inc | City, STATE,
  • Perform driving duties across the US
  • Maintain driving logs in accordance with federal guidelines
  • Moved to Recruiter of drivers in office
  • Research driver qualifications and performed background checks
  • Set up travel arrangements for drivers to travel to Oklahoma City for orientation.
  • Set up motel reservations for the incoming drivers.
  • Oriented drivers to the proper procedures of the company policy.
  • Driver Mentor to the incoming drivers, including making sure the drivers were happy, and provide solutions to assist the drivers in maintaining satisfaction, while picking up and delivering on time.
  • Ensure relation between driver and driver manager is good. Provide solution if relations strain.
  • Transferred to a CSR position
  • Maintain a working relationship with customers.
  • Responsible to contact customers to get more freight.
  • Monitored the freight to insure on time delivery, and advise customer of issues as they occurred.
  • Resolve issues regarding pick up or delivery issues. If a reschedule of pick up or delivery appointments would be necessary, it was completed as soon as possible, with the shipper being kept advised of new times.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Scheduled pick up and delivery appointments, using email, phone, fax, or customer website.
  • Moved to Dispatch
  • Responsible for drivers to deliver on time.
  • Get drivers home when they needed to be.
  • Advise CSR of issues on loads.
  • Responsible for up to 65 drivers.
01/2000 to 01/2003 Instructor Ardmore Truck Driving School / Arbuckle Truck Driving School | City, STATE,
  • Demonstrated expertise in instructing students to drive a tractor-trailer, providing tools necessary to obtain CDL permit.
  • Contributed strategic insights in teaching students on all facets of the trucking industry, from the basics to the final stage of employment opportunities; specialized in the written exam of the CDL test.
Educational Background
Expected in 2010 Bachelor's | Management University of Phoenix, , GPA:
Coursework toward Bachelor's Degree in Management (2010) University of Phoenix
  • Oklahoma Teaching Certificate
  • Maintain a class A CDL from OK
Tractor-trailer operations, Customer Service, Retail Sales, Instructor, Forklift operations, Product Manager, Driver Mentor, Highly Organized, Microsoft Office 2003, Windows XP and Windows 8. Safety in the transportation industry.

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Night and Weekend CSR
  • Stocker / Pets Product Manager / Stocker
  • Driver
  • Driver
  • Country Driver/Recruiter/CSR/Dispatch
  • Instructor


  • Bachelor's

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