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New York Agency Manager & Business Development Manager Resume Example

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NEW YORK AGENCY MANAGER & BUSINESS DEVELOPMENT MANAGER
Professional Summary
Forward-thinking Business Development Manager with 14years of project management experience in multiple environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers in dynamic, fast-paced settings.
Skills
  • New Vendor contract acquisitions
  • Sales training
  • Negotiation
  • Salesforce CRM trained
  • Instructing
  • Recruiting
  • Relationship building
  • Business planning
  • Manage A Team
  • Sales And Marketing
  • Control Expenses
  • Solving Problems
  • Operational Efficiency
  • Acquisitions
  • Agency
  • Book
  • Business planning
  • Contracts
  • CRM
  • Clients
  • Customer satisfaction
  • Special events
  • Gross profit
  • Hr
  • Inside sales
  • Instructing
  • Marketing
  • Market
  • Negotiation
  • Pricing
  • Profit
  • Recruiting
  • Relationship building
  • Sales
  • Selling
  • Sales management
  • Sales training
  • Structured
  • Written
Work History
New York Agency Manager & Business Development Manager, 05/2020 to Current
CC Pierce – Syracuse, NY
  • Helped assemble and start new Electrical Manufacturer rep agency in Upstate New York CC Pierce.
  • Negotiated contracted partnerships with multiple manufactures to represent in New York market.
  • In first 6 months of opening, NY agency increased revenue by 17% over previous representing agencies.
  • Established and Track agency marketing, weekly activities, monthly goals and yearly growth targets.
  • Oversee and manage 3 territory managers and 1 inside sales team covering.
  • Lead product training classes to instruct distributors and end users on available products and services that could meet current business needs.
  • Negotiated pricing contracts for projects and stocking distributors to fit manufactures goal while generating maximum gross profit for clients.
Territory Manager, 01/2019 to 05/2020
Vertex Innovative Solutions – Syracuse, NY
  • Devised and deployed optimized sales management and revenue development strategies for 28 electrical manufactures, boosting Syracuse territory 5% in 12months.
  • Exceeded revenue target of $5.6 million and hit $6.1 million in first year.
  • Negotiated pricing contracts for projects and stocking distributors to fit manufactures goal while generating maximum gross profit for clients.
  • Successfully implemented salesforce CRM and stock conversions in 5 distributors, increasing overall annual sales per account by 25%.
  • Lead product training classes to instruct distributors and end users on available products and services that could meet current business needs.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
09/2015 to 11/2018
Executive Casino Host / / Turning Stone Casino – Syracuse, NY
  • Increased book of business by 25% to $14 million dollars in 3 years.
  • With four rival casinos opening within 2 hr distance.
  • Supervised 4 Casino Hosts and 2 Senior Casino Hosts that resulted in 10% overall gaming revenue growth.
  • Developed marketing events that consistently generated 30% profit return.
  • (Hosts Parties, Dinners, Celebrity Meet and Greets).
  • Created and executed revenue sharing trips that generated over $260k in profit revenue.(Hosts Parties, Dinners, Celebrity Meet and Greets).
  • Managed over 400 VIP players with no written complaints.
  • Helped implement and train 12 VIP services staff on new CRM software.
  • Specialized in relationship building, customer retention, new customer development, maximizing revenue, and up-selling.
01/2014 to 09/2015
Executive Casino Host / / River's Casino – Pittsburgh, PA
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
  • Created and hosted profit share trips to (Chicago & Vegas) that generated over a combined $150k of new revenue.
  • Regularly exceeded quarterly goals by 15-20%,earning consecutive quarterly bonuses.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
  • Allowing me to increase book of business over 55% from 100 VIP players to 300 VIP players in 6months.
  • Structured time to visit with supervisors in slots, table games and food and beverage areas to mitigate problems or issues involving VIP players.
  • Collaborated with over multiple departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings.
08/2011 to 01/2014
VIP Casino Host / / Turning Stone Casino – Syracuse, NY
  • Sell a personalized gaming experience to every VIP & Casino players.
  • Continually built and developed VIP player relationships that increased trips and profit margin.
  • Coordinated, facilitated and planned lavish events for VIP players to attend.
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
Education
M.D.: Masters of Education: 05/2008
Syracuse University - Syracuse, NY
GPA: 3.3
Bachelor of Science: Business Administration And Management, Marketing & Management, Communications, 05/2005
Northeastern University - Boston, MA
Work History
New York Agency Manager & Business Development Manager, 05/2020 to Current
CC Pierce – Syracuse, NY
  • Helped assemble and start new Electrical Manufacturer rep agency in Upstate New York CC Pierce.
  • Negotiated contracted partnerships with multiple manufactures to represent in New York market.
  • In first 6 months of opening, NY agency increased revenue by 17% over previous representing agencies.
  • Established and Track agency marketing, weekly activities, monthly goals and yearly growth targets.
  • Oversee and manage 3 territory managers and 1 inside sales team covering.
  • Lead product training classes to instruct distributors and end users on available products and services that could meet current business needs.
  • Negotiated pricing contracts for projects and stocking distributors to fit manufactures goal while generating maximum gross profit for clients.
Territory Manager, 01/2019 to 05/2020
Vertex Innovative Solutions – Syracuse, NY
  • Devised and deployed optimized sales management and revenue development strategies for 28 electrical manufactures, boosting Syracuse territory 5% in 12months.
  • Exceeded revenue target of $5.6 million and hit $6.1 million in first year.
  • Negotiated pricing contracts for projects and stocking distributors to fit manufactures goal while generating maximum gross profit for clients.
  • Successfully implemented salesforce CRM and stock conversions in 5 distributors, increasing overall annual sales per account by 25%.
  • Lead product training classes to instruct distributors and end users on available products and services that could meet current business needs.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
09/2015 to 11/2018
Executive Casino Host / / Turning Stone Casino – Syracuse, NY
  • Increased book of business by 25% to $14 million dollars in 3 years.
  • With four rival casinos opening within 2 hr distance.
  • Supervised 4 Casino Hosts and 2 Senior Casino Hosts that resulted in 10% overall gaming revenue growth.
  • Developed marketing events that consistently generated 30% profit return.
  • (Hosts Parties, Dinners, Celebrity Meet and Greets).
  • Created and executed revenue sharing trips that generated over $260k in profit revenue.(Hosts Parties, Dinners, Celebrity Meet and Greets).
  • Managed over 400 VIP players with no written complaints.
  • Helped implement and train 12 VIP services staff on new CRM software.
  • Specialized in relationship building, customer retention, new customer development, maximizing revenue, and up-selling.
01/2014 to 09/2015
Executive Casino Host / / River's Casino – Pittsburgh, PA
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
  • Created and hosted profit share trips to (Chicago & Vegas) that generated over a combined $150k of new revenue.
  • Regularly exceeded quarterly goals by 15-20%,earning consecutive quarterly bonuses.
  • Devoted significant time being visible and available on casino floor to meet and greet guests during individual visits and special events.
  • Allowing me to increase book of business over 55% from 100 VIP players to 300 VIP players in 6months.
  • Structured time to visit with supervisors in slots, table games and food and beverage areas to mitigate problems or issues involving VIP players.
  • Collaborated with over multiple departments to resolve customer complaints and issues to guarantee seamless satisfaction, boosting customer satisfaction ratings.
08/2011 to 01/2014
VIP Casino Host / / Turning Stone Casino – Syracuse, NY
  • Sell a personalized gaming experience to every VIP & Casino players.
  • Continually built and developed VIP player relationships that increased trips and profit margin.
  • Coordinated, facilitated and planned lavish events for VIP players to attend.
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
Skills
  • New Vendor contract acquisitions
  • Sales training
  • Negotiation
  • Salesforce CRM trained
  • Instructing
  • Recruiting
  • Relationship building
  • Business planning
  • Manage A Team
  • Sales And Marketing
  • Control Expenses
  • Solving Problems
  • Operational Efficiency,
  • Acquisitions, agency, book, Business planning, contracts, CRM, clients, customer satisfaction, special events, gross profit, hr, inside sales, Instructing, Marketing, market, Negotiation, pricing, profit, Recruiting, Relationship building, Sales, selling, sales management, Sales training, Structured, written
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    Resume Overview

    Companies Worked For:

    • CC Pierce
    • Vertex Innovative Solutions
    • Executive Casino Host / / Turning Stone Casino
    • Executive Casino Host / / River's Casino
    • VIP Casino Host / / Turning Stone Casino

    School Attended

    • Syracuse University
    • Northeastern University

    Job Titles Held:

    • New York Agency Manager & Business Development Manager
    • Territory Manager

    Degrees

    • M.D.: Masters of Education : 05/2008
      Bachelor of Science : Business Administration And Management, Marketing & Management, Communications , 05/2005

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