I am looking for a company that I can be an important member of the team, one that will allow me to utilize my skills and knowledge to perform each task in a timely and efficient manner.
New Accounts, 11/2014
to 11/2014 Diabetes Management & Supplies – New Orleans,
New Accounts Processes all new account transaction while maintaining customers accounts an file and prepare reports.
Refers clients to appropriate staff for inquires or other services and assist with cross training of new or less experienced staff members.
Provides information to new and prospective customers regarding account charges and other pertinent account information.
Processes and opens new accounts, close accounts as needed.
Responds to customer questions and resolves problems and answer telephone and address inquires.
Proofread forms and go over with applicant.
Enter data into Computer systems collects and record customer deposits and fees, and issue receipts.
Interview customers to obtain information needed for opening accounts.
Compile information about new accounts, enter account information into customers, and file related forms or other documents.
Customer Care Specialist, 06/2013
to 07/2014 Humana – Louisville,
Receive, document and resolve customer inquiries by using established best practices Build lasting relationships with Humana's customers Educate customers, providers and employers about Humana's products and services over the telephone Comply with HIPPA and CMS regulations.
Explains the full range of benefits and all related programs Schedule medical appointments and transportation for patients and/or care givers when needed.
Devel ops request and opinions from members so that I can make sure the claim is sent back down to CRU so that it can process correctly.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Serves as a primary contact for the veteran and his/her representative.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Fully analyzes, and requests required evidence for certain claims to process correctly.Check to ensure that appropriate changes were made to resolve customer's problems.
Explains benefits, identifies issues,.
gathers relevant evidence, and inputs data.
Help resolve member questions.
regarding claims processing.
Refer unresolved customer grievances to.
designated departments for further investigation.
Medical Records Technician, 07/2012
to 03/2013 K-Force/ Norton Healthcare – Louisville,
Organize and manage patients' health information data.
Ensure paperwork is properly filled out.
Verify accuracy and accessibility of files.
Ensure all files are secure.
M aintain electronic health records (EHR) databases.
M aintains medical records operations by following policies and procedures; reporting needed changes.
Initiates medical record by searching master patient index; identifying existing patient records or need to assign a new number; interacting with registration areas and physicians' offices for information verification; processing or creating the record folder.
M aintains patient confidence and protects hospital operations by keeping information confidential; following release-of- information protocols.
Utilizes various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
Contributes to team effort by accomplishing related results as needed.
Compile, process, and maintain medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system.
Senior Sales Associate, 06/2010
to 12/2011 Army Air force Exchange Services – Fort Polk,
Greet and acknowledge customers.
Answer questions and educate customers on differences between ammunition, calibers, models and styles.
Change register tape, and equipment and scanning jams on registers.
Inform customers about Louisiana state laws regarding firearms, ammunition and Federal Regulations per ATF guideline.
Ask probing questions of customers to best assist them in selecting an appropriate style, size, and caliber of weapon to meet their needs.
M anage the self-check-out registers assisting customers in the correct processing of their purchases Assist patrons in filling out ATF Form (4473) and verify all necessary documentations.
Contacts and interact with the Federal Bureau of Investigation through their NICS hotline to run a background clearance check.
Escort customers out with firearm and ammunition for security purposes.
Assist customers by answering questions concerning prices, identification, and location of items.
Custom orders firearm, accessories and ammunition tailored to fit the customers' needs.
Runs a complete inventory of firearms and ammunition on a regular basis.
Operate an electronic checkout system, Performs receptionist duties.
Histologist Assistant, 06/2009
to 06/2010 Byrd Hospital – Leesville,
Performs a variety of clerical duties associated with the release and dissemination of information from patient medical treatment records.
Use medical terminology, clinic standard operating procedures and various appointment templates, to analyze medical referrals and appointment requests.
Deliver/pick up medical treatment records from clinic areas, and provide general hospital information in response to patient inquiries.
Prepare laboratory specimens for designated departments.
Perform clerical and record keeping duties associated with patient care and treatment.
File patient records in accordance with The Laboratory Regulations.
Operate personal computer to compile and prepare a variety of reports and prepares general correspondence.
Collects medical records as needed and fax them to doctor offices.
Screens all Pathology reports to ensure patient information is correct.
Bachelor of Science: 5 2010 University Upper Iowa University University Central Texas College - Louisiana M ajor: Criminal Justice
Associate of Applied Science: 5 2006 Fort Polk - Chicago,
Louisiana Illinois GPA: GPA: 3.0M ajor: Criminal Justice w/ minor Psychology GPA: 3.0 Semester Hours: 64
Diploma: Knowledgeable in usage of M icrosoft Word, Excel, Outlook, Power Point, and Access.
administrative, Ask, benefits, clerical, CMS, Criminal Justice, clients, data processing, databases, database, fax, filling, forms, insurance, inventory, legal, medical terminology, Access, Excel, Outlook, Power Point, Word, NICS, office automation, pick, policies, Processes, protocols, Psychology, receptionist, record keeping, recording, reporting, scanning, telephone, transportation, 65 wpm, typist