Multifaceted and highly motivated IT Management professional with solid diverse experience in directing IT operations. Possess a high level of technical expertise and demonstrated ability to deliver effective issue resolution with strong ability to assimilate job requirements and successfully complete projects. Proficient in various computer hardware, software and other peripherals with updated knowledge in current technologies in networks and equipment and other cutting-edge applications. Proactive problem solver with strong time management skills with ability to manage, plan, and organize multiple tasks simultaneously. Enthusiastic individual and an excellent communicator, recognized ability to establish relationships across diverse individuals at any levels.
January 2006 to CurrentMayor's Office of Community Empowerment and Opportunity
Provided complex technical input to the Desktop Services team and assisted in selecting and utilizing appropriate tools and techniques to ensure timely service delivery. Directed daily operations, conducted performance appraisals and delegated work assignments to all IT personnel. Managed and maintained Network Project, performed project analysis and designed, coordinated and planned all technical components of desktop related projects. Facilitated departmental meetings to review strategic goals and initiatives, promote team building and develop growth paths for staff. Served as technical liaison between user groups and other IT partners for systems support and implementation. Interfaced amongst users, vendors, IT partners and consultants to evaluate technical issues and products. Modeled, planned and installed network equipment such as routers, hubs, switches, wireless adapters, cables, servers and printers and other network devices. Ordered, purchased, performed inventory and disposed hardware and software. Acted as primary contact for outside vendors in creating bids, quotation, contracts, agreements and other major vendor interactions, systems operations and maintenance. Maintained integrity and operation of IT network including wireless networks and ensured security and privacy of information systems, communication lines and equipment. Developed, reviewed and certified all back-up and disaster recovery procedures and plans. Provided hardware and software recommendations to ensure security on all desktops related to anti-virus, spyware removal and other software. Managed Stanley B.A.S.I.S ET691 Security Card System, provided recommendations on current and emerging technologies to management and installed and configured GIS software with Oracle Client.
Oversaw development, design and implementation of new applications and changes to existing computer systems and software packages.
Managed a mobile vehicle set-up and installation of three laptops, a wireless printer and NAS storage device to connect all devices through Verizon Hotspot capsulate.
Conducted extensive user and technical training , instructed an after school program at Simon Gratz High School as part of the Digital Miracles Project.
Managed & Maintains OS - Operating System Patching & Update Processes.
Network Analyst/End Users Specialist September 2003 to January 2006Office of Community & Services
Manage Helpdesk 110+ users
Training Employee for any new upcoming Software
To set up, evaluate, test, and maintain remote configuration for Local Area Network System (LANs) and Wide Area Network System (WANs), Network Segments Internet, Intranet and other data communication connectivity.
Install, Setup, Upgrade and Maintains Computer LAB for the Client.
Manage and Maintain Agency Website using SharePoint, WordPress
Setup, Install and Maintain communication with interactive Smart board.
Manage Stanley B.A.S.I.S ET691 Security Card System.
Install and configure GIS software with Oracle Client.
Help Desk Specialist January 2000 to August 2003Penn Valley Networks － Drexel Hill, PA
Provided senior customer support and training to resolve technical problems over the Phone and in person. Performed Microsoft administration, configured, installed and migrated hardware and software and assisted with network access, printing and application software operation. Assembled, repaired, upgraded and performed troubleshooting on PCs and Printers.
Guided staff on troubleshooting process provided training on new products and assisted with development of their skills.
Bachelor of Science : Information Technology, 2004Peirce College － Philadelphia, PA, USBachelor of Science in Information Technology, 2000-2004: Peirce College, Philadelphia, PA
Bachelor in Science : Project Management Professional, 1994Dhaka, BDBachelor in Science, 1994: Dhaka, Bangladesh Professional TRAININGS & Certificate Project Management Professional (PMP) VMware vSphere 5 IT Help Desk Management Certified Information Systems Security Professional ISACA Certified Information Systems Auditor - CISA CISSP: Certified Information Systems Security Professional
MS : Information Technology Infrastructure Library, 2011Certified Wireless Network Administrator (CWNA) Information Technology Infrastructure Library (ITIL 2011) Microsoft 70-432 TS: SQL Server 2008 Implementation and Maintenance, A+ Training MS Course AD03-Active Directory Administration MS 2596-Managing Microsoft Systems Management Server 2003
Project Management Professional PMP Certified Information Systems Security Professional Certified Information Systems Auditor CISA CISSP Certified Wireless Network Administrator CWNA Professional TRAININGS & Certificate
Training, Printers, Security, Gis, Oracle, Wireless, Maintenance, Contracts, Disaster Recovery, Inventory, Liaison, Nas, Network Attached Storage, Operations, Systems Support, Team Building, Verizon, Wireless Networks, Help Desk, Access, Application Software, Customer Support, New Products, Pcs, Printing, Helpdesk, Intranet, Microsoft Sharepoint, Sharepoint, Career Fair, Firmware, Application Development, Excellent Multitasker, Mentoring, Proactive, Problem Resolution, Problem Solver, Relationship Building, Self Motivated, Simultaneously, Staff Training, Technical Support, Time Management, Active Directory, Information Technology Infrastructure Library, Itil, Microsoft Systems Management Server 2003, Ms Sql Server, Sql, Sql Server, Sql Server 2008, Systems Management, Systems Management Server 2003, Technology Infrastructure, Wireless Network, Certified Information Systems Auditor, Certified Information Systems Security Professional, Cisa, Cissp, Help Desk Management, Pmp, Project Management, Systems Security, Vmware